add a new phone

[ovedaa]

i'm a first time vicidial/vicibox user, i have installed ViciBox_Redux.i686-2.0.2
i have no sangoma/digium hardware
and no additional software
i also have x-lite4+sip provider details, how do i integrate the phone to the vicidial account?
i tried following the "manager's manual" but I can't set it up
thanks

[williamconley]

1) why are you using 2.0.2? You could be using 3.0.5 which is much better

2) thanks for posting your specs, however you left out your asterisk version (it's likely to be "standard", but this particular question could have differences based on asterisk version and remember that this post will be here for many years in the future, so always post your asterisk version available by entering "asterisk -R" at the command line).

3)

integrate the phone to the vicidial account

what is actually happening is that you must first "register" your SIP phone to your asterisk server.

Vicidial will configure the asterisk server to allow this (Admin->Phones).

You must also configure asterisk to call out through your VOIP provider. Vicidial will configure this also (Admin->Carriers).

How it is done is rather complex which is why there is a tutorial for it in the manual, where did you "have a problem"?

Is your "phone" registering to your vicidial server?

Is your vicidial server trunk "registering" to your provider?

[ovedaa]

asterisk version 1.4.27.1-vici

first "register" your SIP phone to your asterisk server.

how do i do that exactly?
and is there some sort of video tutorial on this matter?

[williamconley]

what page on the manager's manual in the tutorial did you stop? (so we can help you to move forward instead of reprinting the manual here)

[ovedaa]

page 7 in the manager manual... add a new phone
(although i've already set up a test campaign with leads and a test agent)
i just want to successfully dial outgoing numbers through vicidial, should i change anything on the server itself? what am i missing?

[williamconley]

ok: on page 7 add a new phone, what was the first step you have a problem with? (or don't understand ...?)

[ovedaa]

where and how do i define my sip account?
page 7 is to general ... where do i enter specific information
such as: sip account username, password, domain etc.?

[williamconley]

sip account username:

Admin->Phones->(choose a phone)->"Phone Extension" (ie: cc100)

sip account password:

Admin->Phones->(choose a phone)->"Registration Password" (ie: test, but PLEASE change ALL of these to something other than test immediately after installation!!!) sometimes this is "conf secret" or something similar, depending on your version of VICIdial

domain:

This is the IP address of your Vicidial Server, as seen by the SIP device looking for it (this can be a local IP if you are both inside a "LAN" or an external IP address, depending on the route that will be necessary to access the server)

[ovedaa]

no i meant this: i have an account of a call package (i can dial and receive calls by just using x-lite)
i want to use vicidial, just like i asked in the beginning: how do i integrate this account with vicidial? i thought that the server should call my "agent" and that the call status should appear on the command line (i don't see that), on the agent side i get: "No one is in your session"
it's hard to explain why no one really answered my original question but i'll try:
i have a "minute package" from a certain phone company. to dial out i need to dial through their server with my username and password. how do i put these details in vicidial? (williamconley i tried what you said it did'nt work)
p.s.: do i need to make changes in sip.conf and/or extensions.conf and if so how exactly do i do that? (like i said i'm a vicidial newbi...)

[williamconley]

ok newbie: you are describing a "carrier" (admin->carriers)

you should have gone through all the exercises/tutorials in the manual one by one and you would have bumped into setting up a carrier.

all you need to use is the web gui, the carrier setup in vicidial will alter your conf files for you.