Customer hangup during transfer retrevial without hangup

[callcrazy]

We dial Customer (lead information pops)

Click transfer button and transfer window appears.

We paste a transfer number into the 'Number to Call' box and click 'Park Customer Dial'

The customer hears music while on park while agent talks with xfer number

Customer decides to hang up

Agent clicks Grab Call button to pull all three together into a conference.

"hello customer...hello customer...xferee the customer seems to have been disconnected or hung up during the transfer please hang on the line while I call them back"

How can the agent contact the customer number back at this point, keeping the xferee on the line or parked?

[mflorell]

There is no feature for this currently.

[callcrazy]

With your expert knowledge on the system how much do you figure a bounty would run to get some patch files that we could use to implement in our system?

[mflorell]

Parking the xfer line would be rather complex, adding an option to call the customer back would be the best option, and probably the least complex. We could probably add this as an option to the "Customer 3-Way Hangup Action" feature in 2.4. It would probably take 4 hours to complete the coding, test and commit($800). Contact sales -at- vicidial.com by email for further information.