vicidial.org

by **Delta239** » Tue Nov 28, 2006 7:38 pm

hey have a major issue here.. the vicidial will make the call and all that but... when i pick up the phone it hang up on me and when i check on the CLI it gives me
agi-VDADtransfer.agi|8365 and then hang up it wont transfer the call to the agent extension

by **mflorell** » Tue Nov 28, 2006 11:47 pm

post some output from the /var/log/astguiclient/agiout.206-11-XX file

make sure to include some output from the transfer AGI script within that file.

by **Delta239** » Wed Nov 29, 2006 9:36 am

i have nothing inside /var/log/astguiclient

by **Delta239** » Wed Nov 29, 2006 9:48 am

actually this is what i got from the CLI
----------------------------------------------------
Called 9198@provider/12023604422
-- Call accepted by 8.11.164.235 (format ulaw)
-- Format for call is ulaw
-- IAX2/provider is making progress passing it to Local/12023604422@default-a933,2
Nov 29 10:43:40 WARNING[2611]: chan_iax2.c:7660 socket_read: Received mini frame before first full voice frame
-- IAX2/provider answered Local/12023604422@default-a933,2
> Channel Local/12023604422@default-a933,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Answer("Local/12023604422@default-a933,1", "") in new stack
-- Executing AGI("Local/12023604422@default-a933,1", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Spawn extension (default, 12023604422, 1) exited non-zero on 'Local/12023604422@default-a933,2'
-- Executing DeadAGI("Local/12023604422@default-a933,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/12023604422@default-a933,2", "VD_hangup.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("IAX2/provider", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("IAX2/provider", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("IAX2/provider", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("IAX2/provider", "") in new stack
== Spawn extension (default, 8365, 6) exited non-zero on 'IAX2/provider'
-- Executing DeadAGI("IAX2/provider", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("IAX2/provider", "VD_hangup.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- Hungup 'IAX2/provider'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Hungup 'Zap/pseudo-1405326889'

by **Delta239** » Wed Nov 29, 2006 3:59 pm

manual dialing does works but when i put the dial method to ratio and i put just 1 line to test or 3 or whatever it wont transfer it to the agent..

by **mflorell** » Wed Nov 29, 2006 4:13 pm

Do you have logging and AGI Output turned on for your server?

What is the logging location in your /etc/astguiclient.conf file?

by **Delta239** » Wed Nov 29, 2006 4:34 pm

well. i got into the /etc/astguiclient.conf and it says
PATHlogs => /var/log/astguiclient

by **Delta239** » Thu Nov 30, 2006 4:26 pm

2006-11-29 18:30:07|VD_hangup.agi|VD_hangup : V1129182959000124817 Local/12023604422@default-1a90,2 2 124817
2006-11-29 18:30:07|VD_hangup.agi|-- VDhangup Local DEBUG: ||V1129182959000124817|||
2006-11-29 18:30:07|VD_hangup.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-11-29 18:30:07|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='127.$
2006-11-29 18:30:07|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |127.0.0.1
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='124817',uniqueid='1164842999.3', channel='SIP/topdial-08a160e8', ca$
2006-11-29 18:30:07|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!

by **mflorell** » Thu Nov 30, 2006 5:12 pm

If no agents are found(as his output shows), then noone is logged in and READY to take calls for this campaign/in-group.

Also, this does not seem to be complete output from that file. How are you pulling it?

by **Delta239** » Fri Dec 01, 2006 11:29 am

I got it to work now but still having problems with the timezones stuff... we need that at 4pm EST to start calling just the west part of US and not east what can i modify on the vicidial to do that matt? if its possible.. thanks

by **mflorell** » Fri Dec 01, 2006 2:24 pm

when can you call the east half of the US?

could you separate your lists into east USA and west USA?

If you can, then you can just set the west list to inactive until 4PM.

by **Delta239** » Fri Dec 01, 2006 3:24 pm

ok so if i separte them.. how can i put the east to inactive after 4pm?? manually? or there is a setting for that? thanks

by **mflorell** » Fri Dec 01, 2006 4:03 pm

when can you call the east half of the US?

Yes you would have to manually set the list to active at that time, or you could write a very small perl script to do it automatically.

Is this 4PM West-coast time or 4PM your local time that you want to do this?

by **Delta239** » Fri Dec 01, 2006 4:03 pm

another thing i saw that is not showing up my script... i created one and is not showing up

by **Delta239** » Fri Dec 01, 2006 4:17 pm

fixed dont worry about the script

by **Delta239** » Mon Dec 04, 2006 12:45 pm

hey matt..still having problems with the agi-VDADtransfer.agi
after i answer the phone it goes to agi-VDADtransfer.agi|8365 and dead goes to DeadAGI and it hang up on me.. is not transfering the call to the agent...

by **mflorell** » Tue Dec 05, 2006 8:31 am

Please post agiout log file output with the transfer agi output from when this happens.

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