Interrupted Calls

[kevjof]

VERSION: 2.2.1-237
BUILD: 100510-2015

If an agent inserts incorrect disposition, ie Not Interested when it should be a CallBack; I see that I can change disposition of call log to Call Back but the actual call does not appear in the Callbacks for that list concerned?

[mflorell]

Scheduled callbacks can only have their date/time set in the agent interface, not the admin interface.

[kevjof]

VERSION: 2.2.1-237
BUILD: 100510-2015

How then can one correct an incorrect dispostion by an agent? Agent incorrectly dipsosed call but HE needs to callback himself.

[mflorell]

The only way to set the date-time for a scheduled callback is through the agent interface. The agent can do a manual call to that number and re-disposition it.