Voice working internally, not externally

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Voice working internally, not externally

Postby Eighteen47 » Mon Oct 18, 2010 2:46 pm

I'm using GoAutodial 2.2 with Vicidial 2.2.1, Asterisk 1.4.27.1-vici, Dahdi 2.3, VtigerCRM 5.1.0, Sangoma 3.5.14 and CentOS 5.5 as base (modified kernel as usual).

My server is plugged into my router which is plugged into the modem. I'm using the default 192.168.1.2 IP for the server. I have ports 80 and 22 forwarded to the server and range 5060-5080 and 10000-20000.

I'm still not getting voice on calls, although I'm able to make them and connect. I'm using Bria with a G729 codec installed.

Any ideas of how/where I could be messing stuff up?

Thanks in advance.
Last edited by Eighteen47 on Tue Oct 19, 2010 10:41 am, edited 1 time in total.
Eighteen47
 
Posts: 8
Joined: Sun Oct 10, 2010 12:35 am

Re: No voice through router?

Postby Eighteen47 » Tue Oct 19, 2010 10:17 am

As an update, I'm able to place calls inside the network and it works perfect. Outside the network I'm not getting voice. Again, I have ports 5060-5080 and 10000-20000 forwarded.

Eighteen47 wrote:I'm using GoAutodial 2.2 with Vicidial 2.2.1, Asterisk 1.4.27.1-vici, Dahdi 2.3, VtigerCRM 5.1.0, Sangoma 3.5.14 and CentOS 5.5 as base (modified kernel as usual).

My server is plugged into my router which is plugged into the modem. I'm using the default 192.168.1.2 IP for the server. I have ports 80 and 22 forwarded to the server and range 5060-5080 and 10000-20000.

I'm still not getting voice on calls, although I'm able to make them and connect. I'm using Bria with a G729 codec installed.

Any ideas of how/where I could be messing stuff up?

Thanks in advance.
Eighteen47
 
Posts: 8
Joined: Sun Oct 10, 2010 12:35 am

Postby gardo » Tue Oct 19, 2010 3:31 pm

Looks like some NAT issues. Try forwarding UDP 10,000 to 65,000 to you GoAutodial server. Or try another provider that provides IAX connections instead of SIP.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby Eighteen47 » Tue Oct 19, 2010 8:57 pm

Okay, so I forwarded up to 65,000 but it didn't work, still. Any other ideas?

I also tried IAX and had the same issues. Any help at all would be welcomed!
Eighteen47
 
Posts: 8
Joined: Sun Oct 10, 2010 12:35 am

Postby gardo » Wed Oct 20, 2010 3:51 pm

IAX would have bypassed most of your NAT issues. Looks like you have a very restrictive firewall settings. Have you disabled your firewall on your workstations? Asterisk CLI when dialing.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby williamconley » Thu Oct 21, 2010 9:09 am

have you told asterisk that these connections are NAT? are you using nat=yes for the connections and externip=...?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 84 guests