Inbound management of email and chat

[DonW]

We are setting up a primarily inbound call center and need a way to manage all of our customer contact vectors.

Is there a way to have ViciDial manage (i.e. push to the agent, track disposition, time etc.) inbound emails and/or chat sessions?

Thanks in advance for your comments (or laughter!)

[mflorell]

Email, no, and we don't really have any plans for integrating email into the call flow of an agent.

Chat, yes, we have had plans to add chat to the call flow of an agent for quite a while, but there is very little money behind the development of that so we are having to work on it in our free time, meaning it will not be ready until next year. Chat will also allow for chatting between managers and agents, and agents and agents(with full logging of course). If you are interested in sponsoring this please go here:

http://www.vicidial.org/VICIDIALforum/v ... php?t=8754