outgoing call recording

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outgoing call recording

Postby Kapet » Wed Nov 03, 2010 6:33 am

Hi, all !

I've got one campaign with many in-groups. But sometimes we need to make outgoing calls from agents interface by manual dial, all works fine, but we need to record all manual outgoing calls. Incoming calls records in in-groups.
How can I realize this feature?

Thanks a lot.

(VERSION: 2.2.1-237, BUILD: 100510-2015, SIP trunks )
Kapet
 
Posts: 9
Joined: Fri Apr 16, 2010 2:52 am

Postby Kapet » Wed Nov 03, 2010 7:55 am

Resolved.
In-groups Recording override campaign, in that case all calls recordings in campaign helps us.

Thanks !
Kapet
 
Posts: 9
Joined: Fri Apr 16, 2010 2:52 am


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