Voicemail

[kalidhas]

Iam Using vicidial
VERSION: 2.2.1-237
BUILD: 100510-2015

FOR INBOUND CAMPAIGN
I have Configured a DID with one call menu that has three options.
The callmenu has one timecheck also(8pm-8am)

Option one routes to an Ingroup (ingroup1).
Option two routes to an Ingroup (ingroup2).
the third is the timecheck optin which i have redirected t an extension
that will play an not-Office-hour-message and enters an voicemailbox.

This configuration is working Fine. My voice mailbox ID is 1212 In
vicidial-Admin-VoiceMailbox section my voice mail box contains 40
message.

I want to hear the messages in my voicemail box in my vicidial
admin login and want a report of the numbers which entered the
voicemailbox.

Thank You,
Kalidhas.P

[mflorell]

Have you thought of having the voicemails sent to your email? This will tell you who called and give you the message as an attachment.

[KDell]

For the reporting you could use the export calls report. I've played around with this quite a bit, and it's very flexible to shoot into excel and build other reports around.

As for the hearing VM's, Matt's suggestion is great, I just log in on one of the agents stations and listen to them myself, it's really easy to navigate the pre-set VM box.

[kalidhas]

Thank you for the reply KDell.

I'm able to hear the VM messages.

Is there a way to generate a report of the numbers which entered the voice mailbox through vicidial or through backend query?

I want to generate a report that lists the voice mail box messages and the phone/mobile number which entered the voice mail.

Thank You,
Kalidhas

[striker]

hi Kalidhas

You can generate the report of the numbers which entered the voicemailbox by the following way

1.as per you the 3rd option in call menu you pointed the timecheck to an entension, instead of that point it to an ingroup ,once selecting ingroup u will see ingroup selection menu,handle method, List id ,phonecode.
select a ingroup , in listid give new list id ,.(dont forget to creat that list in list tab)

2. in igroup "which u selected in callmenu", enable after office hours and in AFTER OFFICE HRS action select the voicemail.

3.thats all every call enters the after hrs will be saved in the listid which gave in above steps.

##########

i am not sure is it possible to get a report with voicemail messages.
may u can try by enabling the RECOrding override in ingroup or record all call = Y in DID . and then downloading the report in export call reports with Recording fields for this you need to upgrade to 2.4.

best of luck.
please update the forum once you done.

[kalidhas]

ThankYou Striker,

Its good to do so.
We are able to generate reports for ingroups.


ThakYou,
Kalidhas.P