Problem with 192.168.1.2

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Problem with 192.168.1.2

Postby Poneks01 » Tue Dec 14, 2010 6:37 am

Hi everyone!

I am really new to all this including working with linux and stuff. Though i am a software developer and really want to learn how to get started with goautodial.

I downloaded it and installed it on a dual core computer and using a D-link, and i am facing some, probably basic problems.

I cant seem to connect to the given ip (192.168.1.2) in firefox or any other browsers. I just get a simple "Server does not response" message.

I have the server running on 192.168.1.2

Any tip?

Regards
P
Poneks01
 
Posts: 19
Joined: Tue Dec 14, 2010 6:29 am

Postby boybawang » Tue Dec 14, 2010 7:55 am

its a network problem try pinging 192.168.1.2
Vicidial Installation + Configuration + Support + Custom Development
Download my ebook on installing vicidial for free http://download.vicidial.com/ubuntu/VIC ... 100331.pdf
skype: deodax.cordova@gmail.com
m: +639172063730
boybawang
 
Posts: 989
Joined: Sat Nov 14, 2009 1:18 pm
Location: Dumaguete City, Negros Oriental, Philippines

Postby trandos » Tue Dec 14, 2010 8:13 am

or its the default getaway.

try this:

login as root:

route add default XXX.XXX.X.XXX


in the X you have to insert your default getaway


if its not working please post your insallation method version and build.
trandos
 
Posts: 224
Joined: Mon May 17, 2010 9:36 am

Postby williamconley » Tue Dec 14, 2010 8:22 am

ok, that's the server's ip address on the local subnet ... what is YOUR ip address on the local subnet?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby Poneks01 » Tue Dec 14, 2010 8:42 am

I tried to ping 192...... and it worked! But when i tried to insert the default getaway i got "Network is unreachable".

I wonder if i have to do any configs in the router?

My ip adress is 92.43.37.232,
and on LAN 192.168.0.100.

I installed the system on a random computer to test it, i used GoAutoDial CE 2.0.
Poneks01
 
Posts: 19
Joined: Tue Dec 14, 2010 6:29 am

Postby trandos » Tue Dec 14, 2010 9:17 am

where you trie to insert the default getaway ???


are you use putty or something ???

if putty can connect to the server, then it have to be possible for your browser too.


explain me exactly what you do to set the default getaway.
trandos
 
Posts: 224
Joined: Mon May 17, 2010 9:36 am

Postby williamconley » Tue Dec 14, 2010 9:21 am

Your default gateway and your server IP must be on the same subnet.

If your default gateway is on the 192.168.0 subnet, and your server is on the 192.168.1 subnet, they cannot see each other. You'll have to change the IP address of the server (instructions in Gardo's GoAutoDial getting started manual).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby Poneks01 » Tue Dec 14, 2010 9:24 am

O damn, i will try to answer your question. Keep in mind that i do not have any experience at all with linux, autodial or networks.


I thought by writing "route add default rw" and Default gateway, it would insert the settings. Is there another way to insert it?

I never heard of putty, so no.

Thanks for the reply! :D

Regards
P

William

Ok, i will change the server ip. I think i can do that with the standard update_server_ip command.

Thanks
Poneks01
 
Posts: 19
Joined: Tue Dec 14, 2010 6:29 am

Postby Poneks01 » Tue Dec 14, 2010 9:50 am

I changed the IP by the update_server_ip command to 192.168.0.100

When i try to access it with another computer i just get the same error.

Do i have to change the dns, or gateway? And if i have to, how?

And how do i change ip? Cause to be able to read the manual i have to be able to get to the server
Poneks01
 
Posts: 19
Joined: Tue Dec 14, 2010 6:29 am

Postby williamconley » Tue Dec 14, 2010 10:25 am

the manual is not on the server, it's on the site where you downloaded the .iso image.

you'll need to be able to set all the network settings or allow the server to use DHCP, based on the network settings for CentOS and/or the GoAutoDial interface.

In which case, I'm going to go ahead and move this thread to the GoAutoDial forum so Gardo can bump into it and review it if he's interested.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby gardo » Thu Dec 16, 2010 4:28 pm

You need to do some basic reading first with TCP/IP networking. This will help you a lot. As @williamconley has pointed out, you need to have the IP address of the server and your workstation on the same subnet.

Example:

Correct:

workstation: 192.168.1.100
server: 192.168.1.2


Incorrect:

workstation: 192.168.0.100
server: 192.168.1.2


By having the server and the workstation on the same local subnet, they will be able to communicate with each other.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 47 guests