query regarding harware for dialer

[prateek]

Hello


i am going to buy hardware for MY first VICDIAL in real production enviorment

i am aiming for a outbound only system with 35 to 40 approx seats with full recording


i am going to have all 40 seats on IP phones
i am going to use g729
i am going to route my calls on SIP trunks

below is the hardware specs i selected please suggest i am right or not
also please give your opinion wther i should go for software or hardware RAID


Hardware specification for VICIDIAL/asterisk
P4 D with 2048k Cache
2 GB RAM DDR2 RAM
Asus p5wDG2 WS professional
SCSI RAID LS Logic
320 -1 controllers with
4 scsi 15 K drives


Hardware specification for Apache /Mysql
P4 D with 2048k Cache
4 GB RAM DDR2 RAM
Asus p5wDG2 WS professional
SCSI RAID LS Logic
320 -1 controllers with
4 scsi 15 K drives

waiting for your suggestions

Regards
Prateek

[enjay]

I would recommend getting Dual core systems as 30-40 agents with g729 and full recording a pentium 4 3.06 ghz is NOT going to be sufficient.

[mflorell]

With G729, even a dual core might not be able to handle 40 agents depending on the maximum dial level that you plan on using.

How many lines per agent do you plan on having as your maximum?

[prateek]

thanks for your reply

our dial level will be anything between 1.5 to 2 will be maximum

[mflorell]

I don't run G729, but 30 agents at a 1.5-2.0 might be possible. Anyone else with G729 systems that wants to comment?

[Op3r]

on a dual xeon box maybe. one thing I learned from working in a very high pressured call center. if they can afford the hardware make them pay for it.

[prateek]

what is the best hardware option for us
with g729
1.5 to 2 dial level
SIP trunks
40 agents(with full recording)

we will offcourse not like to comprimise on hardware

[enjay]

If you plan to expand at any point I would agree with Matt and 0p3r

2 Asterisk/VICIDIAL Servers
1 Database/Apache Server

dont skimp on the hardware go with Dual Core systems plenty of memory and SCSI drives if possible..

-Art

[prateek]

hello

we are going for the hardware specifications suggested by ejay there is one very important suggestion we will like to have

we are going for all IP phones we have selected Snom320 we want to order 40 of these phones any special settings we need to have in terms of harware or software for such setup

thanks

[mflorell]

Snoms are very nice phones. I have a Snom 200(3 years old) and it still works great. Web interface for configurations and some interesting ring-tones.