Integrating godialnow with a nortel phone system

[computergroove]

I have been speaking with a local business owner about installing a predictive outbound dialer and he has agreed to move forward knowing that he is the guinea pig for my first professional installation of this project. He has around 10 agents now calling by hand and wants to move up to 30 agents in the foreseeable future. He has a Nortel phone system and they all use analog phone lines. My first question is how many pstn ports do I need on the back of the server to integrate into the phone system? I am guessing that the dial plan will use something like a 2:1 ratio for calls being made by the server to the number of active agent calls. I will probably use a dell vostro or optiplex with a Mirror RAID configuration and I would also like an external backup solution. Any suggestions on that?

Parks Walker
1800 PC Repair, LLC

[Michael_N]

You wont get full functinality if you are using analoglines.

The question is if he has PRI connected to his nortelpbx, the you could use that with vicidial.

You connect PRI directly to vicidial

[computergroove]

I am not sure if he has a PRI. Can you define full functionality? Can I use a VOIP provider to dial out then when someone answered could I have Asterisk link the voip call to an analog line? I don't want complicated. I am looking for the best possible setup with the fewest problems but I will be providing the server and the owner wants to use the Nortel phones if possible..

[williamconley]

find out from the owner if a regular telephone (from walmart, generic phone) can be plugged into his nortel system as an "extension" or if his nortel system will allow sip phones. if it cannot accommodate either ... you cannot integrate vicidial into it.

[striker]

Hi computergroove

below are the possible ways

1.use a PRI(ISDN) connection in your vicidial using the digium/sangoma pri cards.

2.create a CUG between the pri line and the analog lines conneted to the nortel pbx.

3.create the sip extensions in the vicidial and , while creating a sipextension ,in the dial plan number field enter the analog extesion pstn no which could be dialed via you pri line.

so now you have extesions , pri line to dial out .

1.when an agents logs in with his phone login and user login , a initial call will placed to the analog extension (already this analog phone and the pri is in CUG so no cost in this call for the whole day) and says you are only person in this conference .

2.now start the calls in the campaign , the calls will be transfered to this agent

Another possible ways are ,i hope u can connect your nortel to your asterisk pbx via E1 ,if it is possible then u can use the nortel phons

[computergroove]

That sounds great. I am assuming that the E1 is a PRI for the Nortel system. Ill check on Friday what accessories he has. Ill post what I find. Thanks

[computergroove]

The unit has a 4 port trunk with a "4x16" label on the front. I looked online and I found a product called the nortel-bcm-4x16-combo trunk module.
It looks like there are 2 separate locations where I could attach E1 card cable. One in what looks like an analog modem port and one in one of the 4 trunk ports. Will this work with godialnow or will the customer need a new module or phone system?

[williamconley]

The question is: Can you connect Vicidial to Nortel with any kind of PSTN standard equipment? (This differs from model to model, of course)

physical connections are easy. but can any of these connections accept standard technology or does this model require proprietary phones and/or specialized T1/E1 service?

The phones can be easily tested. Take in a walmart phone and hook up. If it works, you're in business (in some fashion at least).

T1/E1 is a different story. The expense of a connection between the two systems with T1 cards could cost more than both of them together when adding the time to make it work and test it. Usually it's simpler to trash the nortel and move on. For that to work, of course, the Vicidial system will need to be ready to take over all functionality. So ... how does this client get their main trunks presently? T1? Do they have Fast Internet (at least 1.5M x 1.5M, by which i mean BOTH UPLOAD AND DOWNLOAD SPEEDS, fast download is NOT helpful in any way, a single number is Download only, you must find out the UPLOAD speed to make any decisions).

If they have fast internet available, you should probably install an independent Vicidial system and bring it online before shutting down their old system (port the numbers and use that as the moment to switch to the new system).

[cristian]

I've been here before. We need to know two things:

1) What model are the phones...
This tells us if these are unistim or hybrid. It also tells us the PBX class. The PBX model would be good too.

2) How does client get out to the internet...
This tells us if VOIP is a current option. Give us the results of this ran twice:

http://test.lvcm.com/sustained/