dtmf response log

[anilbakhtani]

i installed goautodial & created vicidial survey.
running ok.
how can i view that how many time customer pressed 2 & pressed 3.
kindly help.

[covarrubiasgg]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

[anilbakhtani]

Thanx Sir for response.
Actually this is new version of final release of goautodial with asterisk 1.4 etc.
I am using it as a test before implement .
i am using test campaign which is alreaded created in it.
i go to survey and press submit.
i just make minor change in campaign detail in xfer uesr to 8366.
survey is working okey.
i am using one snom ip phone and one xlite soft phone.
i don't install any other or third party software for that except complete goautodial.
please guide me, how can i view that how many time customer pressed 2 & pressed 3.
Can you tell me that in which table of asterisk/vicidial it stores that value.


waiting for solution.
thanx .

[anilbakhtani]

Information regarding my vicidial.

Vicidial 2.2.1
Asterisk 1.4.27.1-vici
Dahdi 2.3
VtigerCRM 5.1.0


Kindly check & response.

[williamconley]

Long winded, but great effort

Your Survey is attached to a "Campaign". Each campaign may have several "Lists".

Each List has an unlimited number of leads.

Each LEAD when first entered into the system has a status of "NEW". This can be observed by "modifying" the list and looking at the report which will show the total number of leads with a count for each "Status" and a subtotal for "Called" and "Not Called" (since last reset). There is also a subtotal area for the number of times called.

AFTER you have dialed a group of leads, check this "Modify Leads" page and note that many of the leads no longer have a Status of "NEW". They have .... some OTHER status.

When defining your Survey, you can choose the "Status" that each lead will have based on which option the prospect chooses from the allowed options.

Thus your count for each option on your Survey will appear as a count for the resulting status in Modify Lists.

___

In addition to this, you should also look at the "VDAD" report for each of the campaigns. This report has a large amount of information on it.

[anilbakhtani]

Thanx very much for support.
But still lot of problem there.
i am sending some report, kindly check. proper dialing is only six, but some no autodial taking another 10 calls without any purpose. kindly guide.

Still i am not able so solve my previous query.





Outbound Calling Stats 2010-11-10 12:15:13

Time range: 2010-11-10 00:00:00 to 2010-11-10 23:59:59

---------- TOTALS
Total Calls placed from this Campaign: 16
Average Call Length for all Calls in seconds: 6.31

---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign: 5
Average Call Length for all HA in seconds: 17 Total Time: 1:25

---------- DROPS
Total Outbound DROP Calls: 0 0%
Percent of DROP Calls taken out of Answers: 0 / 5 0%
Average Length for DROP Calls in seconds: 0
Productivity Rating: 1.73

---------- NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 10 62.5%
Total auto NA calls -system-set: 6
Total manual NA calls -agent-set: 4
Average Call Length for NA Calls in seconds: 0

---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| CUSTOMER | 3 |
| AGENT | 3 |
| NO ANSWER | 10 |
+----------------------+------------+
| TOTAL: | 16 |
+----------------------+------------+




---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| B | Busy | UNDEFINED | 4 | 0:00 | 0:00 | 142.57 | 70.59 |
| NA | No Answer AutoDial | UNDEFINED | 6 | 0:00 | 0:00 | 213.86 | 105.88 |
| NI | Not Interested | UNDEFINED | 2 | 0:37 | 0:19 | 71.29 | 35.29 |
| PU | Call Picked Up | UNDEFINED | 1 | 0:16 | 0:16 | 35.64 | 17.65 |
| SALE | Sale Made | UNDEFINED | 3 | 0:48 | 0:16 | 106.93 | 52.94 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL: | 16 | 1:41 | 0:06 | 570.30 | |
+------------------------------------------------------+------------+------------+---------------------+----------+

---------- LIST ID STATS
+------------------------------------------+------------+
| LIST | CALLS |
+------------------------------------------+------------+
| 102 - 102 | 16 |
+------------------------------------------+------------+
| TOTAL: | 16 |
+------------------------------------------+------------+

---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY | CALLS | DESCRIPTION |
+----------------------+------------+--------------------------------+
+----------------------+------------+--------------------------------+
| TOTAL | 0 |
+----------------------+------------+

---------- AGENT STATS
+--------------------------+------------+------------+--------+
| AGENT | CALLS | TIME H:M:S |AVERAGE |
+--------------------------+------------+------------+--------+
| agent0 - agent001 | 4 | 1:13 | 0:18 |
| VDAD - Outbound Auto D | 2 | 0:28 | 0:14 |
+--------------------------+------------+------------+--------+
| TOTAL Agents: 2 | 6 | 1:41 | 0:17 |
+--------------------------+------------+------------+--------+
| Average Wait time between calls 0:19 |
+-------------------------------------------------------------+

Run Time: 0 seconds

[williamconley]

Code: Select all

| B    | Busy               | UNDEFINED | 4 | 0:00 | 0:00 | 142.57 | 70.59 |
| NA   | No Answer AutoDial | UNDEFINED | 6 | 0:00 | 0:00 | 213.86 | 105.88 |
| NI   | Not Interested     | UNDEFINED | 2 | 0:37 | 0:19 | 71.29 | 35.29 |
| PU   | Call Picked Up     | UNDEFINED | 1 | 0:16 | 0:16 | 35.64 | 17.65 |
| SALE | Sale Made          | UNDEFINED | 3 | 0:48 | 0:16 | 106.93 | 52.94 |

I'm not sure I get the question. You had 10 calls that were No Answer/Busy. These were NOT played any message as there was noone there.

You had 1 who picked up, heard an "automated message" and hung up immediately (PU).

You had 2 who pressed the button for "Not Interested" (or talked to an agent and the agent chose "Not Interested", depending on how your system is set up, possibly either one or a combination).

And you had 4 sales.

What was the question again?

[anilbakhtani]

Thanx
Sir, actually campaign dialed 6 call properly and in backend it dials 10 calls its own and adds to logs. so my 10 calls has wasted without any use.

secondly. still i need help in my old question. how can i view that how many time customer pressed 2 & pressed 3.
kindly help.
i followed what you say. but ?
Kindly guide.

[anilbakhtani]

Thanx for your support.
Sir, my problem is still exist.

i am unable to filter my requirement in database, like how many time press 1 and how many time press 2.

Secondly when i try it with dahdi/zap, it is not starting with start.
like in sip , when customer pick the phone after 2-3 ring then survey start, but in dahdi case if customer pick the phone after 2-3 ring, survey start with mid.
what is solution for that. what setting is needed for dahi. so the survey will start after pick the phone.


waiting for solutions.

[anilbakhtani]

Hello sir,
still i am waiting for solution for my problem.
i really appreciate if any one could help.
thanx

[williamconley]

the press 1 and press 2 results are tracked by your settings in the survey campaign by setting them choose a status for each DTMF setting.

status's are then tracked using the campaign reports for the status results.

read up on how to set the DTMF / optin / optout / status / etc settings for surveys

then practice with a few calls to your own phone so you can watch EACH ONE as it happens before you start trying any bulk.