vicidial.org

by **vkalp_rg** » Wed Aug 25, 2010 1:38 am

Hi,
Is it possible to incorporate a feature that allows basic sms integration? This is how I am suggesting the feature could be included without additional work.

In the campaign, there could be a Allow option PUSH SMS. If yes, it opens a space where the URL can be inserted like you do it for webform. It picks --A--phone_number--B-- , user and customer name similarly if needed and add text in the url itself.

Now when the agent clicks the hangup customer> disposition screen as he disposes, the SMS is auto pushed if enabled for the campaign.

The SMS is sent via a third party server over the internet or LAN whichever way it can be setup.

This feature is required nowadays in all inbound setups to allow taking feedback or providing confirmation of complaint no. etc.

by **Trying** » Wed Aug 25, 2010 6:14 am

This will be a very nice feature. Will you sponsor the development or part of it vkalp_rg? Maybe Matt will be willing to open a Bounty for this one.

by **williamconley** » Wed Aug 25, 2010 8:09 am

do you have an SMS provider available for testing this service?

by **Trying** » Wed Aug 25, 2010 8:25 am

I do if he doesn't

www.mymobileapi.com

by **williamconley** » Wed Aug 25, 2010 9:59 am

cute. but there's nowhere to "sign up".

by **Trying** » Wed Aug 25, 2010 10:03 am

I will let them know you think it is cute. No that is just the page explaining how to create the API. The actual website is here: http://www.bulksmsportal.co.za/

by **williamconley** » Wed Aug 25, 2010 10:49 am

um ... the only country in their list is south africa for "country to SMS".

by **Trying** » Wed Aug 25, 2010 10:54 am

Yes unfortunately. Fine for me but not for you.

by **Trying** » Wed Aug 25, 2010 12:14 pm

This is probably one of the best options:

http://www.clickatell.com

by **Trying** » Wed Aug 25, 2010 1:47 pm

I don't know what the challenges are to integrate Kannel but the project looks interesting:

http://kannel.org/overview.shtml

by **williamconley** » Tue Jan 04, 2011 7:41 pm

Trying wrote:This is probably one of the best options:

http://www.clickatell.com

They work alright, but NOT cheap. Whoa.

by **williamconley** » Thu Jan 06, 2011 12:06 pm

nope. just tested for a client. when they saw the invoice for a full run ... they decided to "wait"

by **williamconley** » Fri Jan 07, 2011 1:48 pm

inside the us or outside?

by **DhwaniTechnologies** » Sat Feb 05, 2011 1:25 am

It would be a lot easier and way cheaper to integrate SMS providers with HTTP APIs to send SMS. Clickatell is expensive and blocked in some countries (at least in India).

by **williamconley** » Sat Feb 05, 2011 3:52 am

Vitelity has SMS on their site now.

by **Trying** » Sat Feb 05, 2011 4:36 am

I don't see their international sms rates? Have you already integrated with them?

by **williamconley** » Sat Feb 05, 2011 3:01 pm

Nope, just noticed their announcement! Call 'em

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