Domestic 30 seats , Ramp upto 150 seats

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Domestic 30 seats , Ramp upto 150 seats

Postby gmcust3 » Tue Jan 18, 2011 10:24 am

I have Never done any domestic Setup.

You can also say that None of my client showed interest in the same.

Now, I got one client interested in the same.

I am planning for below details : 30 agents ,1:1 Ratio, Full Recording,Outbnd

Core2Quad Process or HP server
8 GB Ram
1 TB HDD
Single Slot PRI Card

Is it Ok ?

If Ok , then Any step by step Document for PRI integration with Vici ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

domestic callcenter

Postby striker » Tue Jan 18, 2011 12:53 pm

hi

i am also using the same server for 25 agents, with recording outbound
i have used all vicidial so that all my 30 channels ieE1 will be used simultaneously

step to use E1 or T1 cards in vicidial


for digium cards
1. once card inserted type the following
2. dahdi_genconf -vvvv (this will automatically detect the card model and load the respective driver and conf files
3. type dahdi_cfg -vvv "this should show the configured channels

3.vi /etc/asterisk/dahdi-channels.conf and change the context to trunkinbound

4.vi /etc/modprobe.d/dahdi.blacklist.conf , comment the respective driver of your card

5. vi /etc/asterisk/extension.conf
edit the trunkinound context dialplan as per your inbound DID
edit the GLOBALS context datas as per below
#TRUNK=Zap/r1 ; Trunk interface
#TRUNKX=Zap/r2 ; 2nd trunk interface
TRUNK=DAHDI/g0
TRUNKX=DAHDI/g0

6. in default context write the outbound dialplan as
exten => _X.,2,Dial(${TRUNKX}/${EXTEN:4},30,tTor)
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
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Postby gmcust3 » Tue Jan 18, 2011 2:10 pm

Anyway to use PRI line but without using PRI cards.

I heard about GSM PRI card or something like that.

I am looking for CHEAPEST solution for domestic setup.


Code: Select all

5. vi /etc/asterisk/extension.conf
edit the trunkinound context dialplan as per your inbound DID
edit the GLOBALS context datas as per below
#TRUNK=Zap/r1 ; Trunk interface
#TRUNKX=Zap/r2 ; 2nd trunk interface
TRUNK=DAHDI/g0
TRUNKX=DAHDI/g0

6. in default context write the outbound dialplan as
exten => _X.,2,Dial(${TRUNKX}/${EXTEN:4},30,tTor)


I use CARRIER settings of GoAutoDial.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

pri gateway

Postby striker » Tue Jan 18, 2011 11:13 pm

pri Gateway is the alternative to pri cards, but the gateway is somewat costlier than pri card

there are lots of cheap cards like openvox , rhino , zycoo etc

if you use gateway then no need to edit diaplans,dahdi conffiles ,
just you need to create sip trunking,

no idea about gsm cards
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
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Postby gmcust3 » Tue Jan 18, 2011 11:17 pm

openvox , rhino , zycoo : PRI Gateway or PRI cards ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

pri cards

Postby striker » Tue Jan 18, 2011 11:20 pm

pri cards
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am

Postby gmcust3 » Tue Jan 18, 2011 11:36 pm

I tried for Sangoma and Digium and Both costs around 600$ for single slot.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby ramindia » Thu Jan 20, 2011 11:05 pm

try atcom

still cheaper
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
ramindia
 
Posts: 688
Joined: Wed Oct 11, 2006 4:06 am
Location: India

Postby gmcust3 » Thu Jan 20, 2011 11:14 pm

How much it costs ? approx ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby ramindia » Fri Jan 21, 2011 9:56 pm

less than the digium or any others
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
ramindia
 
Posts: 688
Joined: Wed Oct 11, 2006 4:06 am
Location: India

Postby gardo » Sat Jan 22, 2011 2:32 pm

Go for Sangoma cards. Their quality is topnotch. More expensive but less headaches for you in the long run. GoAutoDial has out of the box support for Sangoma cards.
http://goautodial.com
Empowering the next generation contact centers
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Posts: 1926
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Location: Manila, 1004

Postby gmcust3 » Sat Jan 22, 2011 9:54 pm

Sangoma costs 700$ for a single Slot whereas ATCOM cost 180$ for single slot and 350$ for 4 slot and comes with 2 years of warranty.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Sun Jan 23, 2011 10:32 am

does ATCOM ... work?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 20256
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Location: Davenport, FL (By Disney!)

Postby gmcust3 » Sun Jan 23, 2011 12:02 pm

GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Sun Jan 23, 2011 12:32 pm

right ... but does anyone have one installed and working ...? (cheap is nice, but if it doesn't work ...)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby gmcust3 » Sun Jan 23, 2011 10:07 pm

Someone here only suggested me this name.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Mon Jan 24, 2011 7:53 am

bummer. i was hoping someone who has used it would pop on and say "yep! I'm using one right now!"
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby gmcust3 » Mon Jan 24, 2011 8:23 am

I see ramindia suggested me this.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm


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