Haunted Voice and Sound Question for 3 yrs !!!

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Haunted Voice and Sound Question for 3 yrs !!!

Postby gmcust3 » Mon Jan 17, 2011 11:06 pm

I am using Vici for the last 3 yrs. Long time.

I tried all versions.

I am using Sangoma USB timer.

I am using Iball USB headset.

I am using G729 codec.Free Trial One and Not the paid One.

Lets say we measure Volume 1-10 scale.

When I make a call using Xlite , manually, volume is 9 out of 10.

But when I try the same using Agent Interface , it is 4 out of 10.

Tried Asterisk 1.2 and Also Asterisk 1.4.

Tried Different VOIP also.

Anyone else faced the Issue ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
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Postby williamconley » Tue Jan 18, 2011 2:10 pm

Um ... some possibilities :) (given on the condition that you post back!)

1) Try Zoiper and LinPhone and KIAX (just to be funny)

2) Try volume settings in Meetme (which may not work with SIP, but do check) pay attention to the number of channels in operation in the meetme room (ie: less volume with more channels?)

3) Try volume settings in sip.conf if such a thing exists.

We've had a couple clients with such issues, usually changing phones fixes it ... nobody wants to go "deeper" :)
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Postby gmcust3 » Tue Jan 18, 2011 2:12 pm

Will Try both :

http://www.linphone.org/eng/download/pa ... phone.html and http://www.zoiper.com/download.php?os=W ... taller_exe

post back tommorrow with Status.

volume settings in sip.conf if such a thing exists. ? Exist Really ?


More than likely you will want to turn on echo cancellation


echocancel=yes
echocancelwhenbridged=yes



The gain options allow us to increase or decrease the ‘volume’ if the devices we have appear to quite or loud – to be honest you should not really need to change the rx/tx gain settings under normal circumstances.


rxgain=0.0
txgain=0.0



Need to Modify /etc/asterisk/zapata.conf file ?

http://www.voip-info.org/wiki/view/Aste ... adjustment

ztmonitor 1 -vv
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Tue Jan 18, 2011 2:29 pm

zapata is only for hardware channels (as in if you have a CARD for zap channels)
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Postby gmcust3 » Tue Jan 18, 2011 2:31 pm

oppsss Sorry My mistake.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Tue Jan 18, 2011 2:37 pm

i've done that a dozen times (generally right before my forehead hits the keyboard)
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Postby gardo » Wed Jan 19, 2011 4:45 pm

Have you been using a timer device all those years? A Sangoma, Digium or the USB timer stick helps resolve most of this quality issues with the meetme rooms.
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Postby williamconley » Wed Jan 19, 2011 4:46 pm

He's right there. If you've been doing this for three years, you should be evaluating the USB stick as a "tool".
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Postby gmcust3 » Wed Jan 19, 2011 8:35 pm

Using USB for the past 1 and Half Yr.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Wed Jan 19, 2011 9:49 pm

:D
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Postby gmcust3 » Wed Jan 19, 2011 10:07 pm

My main Concern is :

When I make a call using Xlite , manually, volume is 9 out of 10.

But when I try the same using Agent Interface , it is 4 out of 10.

I tried Zoiper but No good.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Wed Jan 19, 2011 10:14 pm

did you try zoiper in both sip and iax? did you try other codecs?
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Newest Product: Vicidial Agent Only Beep - Beta
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Postby gmcust3 » Wed Jan 19, 2011 10:17 pm

I never Tried IAX.

My Provider only allows G729.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Wed Jan 19, 2011 10:38 pm

i was talking about between your agent and the server. that is what is changing. the connection to your provider never changed.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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Postby gmcust3 » Wed Jan 19, 2011 10:58 pm

ohhh

I never Tried IAX between Agent and Server ( though don't know how to do it )
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Thu Jan 20, 2011 6:28 am

use zoiper. it has iax in addition to sip. and create "phones" with a protocol of "IAX" instead of "SIP" under Admin->Phones :)
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Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Postby fibres » Tue Mar 01, 2011 6:26 pm

This is very interesting. We are experiencing the same issues.

Works fine through xlite or eyebeam calling direct but when through the meetme rooms used on vicidial the volume goes low.

Any ideas or anything found on this?

Regards
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Postby williamconley » Tue Mar 01, 2011 6:51 pm

zypper refresh and zypper up or try 3.1.9 instead of 3.1

are you and the other guy both in UK or just you :)?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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