vicidial.org

by **imam_mahmudi** » Wed Jan 19, 2011 8:42 pm

goAutodial
VERSION: 2.2.1-237
BUILD: 100510-2015

hello dear all..
please give me to solved this..
why agent not available system still doing call?
what i can setting up?
and how to detect disconected number and voice mail?
cause if DC or VM my agent getting them.

pelase ..
thanks

by **williamconley** » Wed Jan 19, 2011 9:53 pm

Campaign setting "Available Only Tally" set to "Y" so the system will only call for agents that are "Ready"

DC calls should not make it to an agent. What kind of trunks are you using?

VM cannot be avoided 100%, but 70% could be avoided via "AMD". Read the manual (eflo.net) for AMD usage (starting with VDAD Exten 8369). Remember that AMD is not a part of Vicidial, it's only installed for convenience. It's a free package for Asterisk. If you want GOOD AMD you should contact The Vicidial Group and purchase Sangoma CPD (but I warn you, it is not for a small budget ... it works great but it's NOT cheap)

by **imam_mahmudi** » Wed Jan 19, 2011 10:50 pm

I am using trunk like this..
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKPREDICT}/${EXTEN:1},55,o)
exten => _91NXXNXXXXXX,3,Hangup

and AVAILABLE ONLY TALLY = Y

oh sorry in my setting is N

by **williamconley** » Thu Jan 20, 2011 6:16 am

so your trunk is named "TRUNKPREDICT". but what kind of trunk is it? sip/iax/zap/...?

by **imam_mahmudi** » Thu Jan 20, 2011 6:07 pm

goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015

ok like this sir..

TRUNKPREDICT = SIP/PREDICTIVE
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKPREDICT}/${EXTEN:1},55,o)
exten => _91NXXNXXXXXX,3,Hangup

by **williamconley** » Thu Jan 20, 2011 6:19 pm

sip trunks are generally at least "adequate" about reporting "cancel" for Disconnected Numbers.

are you saying that your agents are hearing the "beep" tones and the phase "This number is not in service" (in your language, of course)? or are they arriving at numbers where someone (human) tells them it is a wrong number?

by **imam_mahmudi** » Thu Jan 20, 2011 7:25 pm

goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015

the agent heard only a beep tones. any way for us to not transfer disconnected call to the agents?

by **williamconley** » Thu Jan 20, 2011 9:47 pm

what country are you dailing into, and who is your provider?

by **imam_mahmudi** » Thu Jan 20, 2011 9:49 pm

i am dialed to canada and my provider is BELL

by **williamconley** » Thu Jan 20, 2011 9:55 pm

ok, so you're using http://www.bell.ca as your sip provider, you're dialing into Canada, and your agents are getting "beep beep" disconnected numbers instead of having asterisk consider those "cancel" results.

check your sip debug to see if YOU can tell the difference (from the sip headers and asterisk command line results) between a "beep beep" call and a human answer call without hearing the call.

if there's no difference ... asterisk can't catch it. if there IS a difference ...

tell us.

Code: Select all: asterisk -r sip debug

be SURE to do this as a "test" NOT during live agent calling. there would be too much noise to tell what was going on. you want a very controlled test with no other traffic.

call a KNOWN "DC" number and a KNOWN "Good" number and see if your SIP debug looks different. post the "difference" between them

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