Predictive Dial Test Result: Feedbacks Needed

[imam_mahmudi]

goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015
asterisk: 1.4.27

We are doing a small sample testing today. We are still experiencing few issues.

1. Busy and No answered calls being transferred to agents.
- can the system only transfer connected calls ONLY?

2. Log result attached below
- Is this result typical and acceptable?
- What is "no answer autodial" dispo status?
- Why do we have lots of call with "agent not available"
- What predictive dialing method should be use that would predict more accurately?


+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| A | Answering Machine | UNDEFINED | 5 | 0:25 | 0:05 | 1.78 | 1.47 |
| B | Busy | UNDEFINED | 25 | 3:26 | 0:08 | 8.89 | 7.34 |
| DC | Disconnected Number | UNDEFINED | 6 | 1:59 | 0:20 | 2.13 | 1.76 |
| DISPO | | | 1 | 0:02 | 0:02 | 0.36 | 0.29 |
| DNC | DO NOT CALL | UNDEFINED | 1 | 0:32 | 0:32 | 0.36 | 0.29 |
| DROP | Agent Not Available | UNDEFINED | 98 | 16:11 | 0:10 | 34.84 | 28.76 |
| INCALL | Lead Being Called | UNDEFINED | 1 | 0:00 | 0:00 | 0.36 | 0.29 |
| N | No Answer | UNDEFINED | 39 | 20:53 | 0:32 | 13.87 | 11.44 |
| NA | No Answer AutoDial | UNDEFINED | 636 | 0:22 | 0:00 | 226.11 | 186.63 |
| NI | Not Interested | UNDEFINED | 71 | 1:24:55 | 1:12 | 25.24 | 20.83 |
| SALE | Sale Made | UNDEFINED | 2 | 40:01 | 20:01 | 0.71 | 0.59 |

[williamconley]

Have you read the manual? (this is a requirement before posting to avoid re-typing the manual for every user)

available free at eflo.net (i do recommend the paid version, it'll save you a lot of guessing with step by step instructions for some very common scenarios and answers to a lot of questions)

[gardo]

Additional question: what kind of trunks are you using?

[imam_mahmudi]

goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015


ok like this sir..

TRUNKPREDICT = SIP/PREDICTIVE
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKPREDICT}/${EXTEN:1},55,o)
exten => _91NXXNXXXXXX,3,Hangup

[Michael_N]

how many agent did have on this test?

your droprate is quite high

[imam_mahmudi]

my agent on the test is 8