Survey, remote agent, CID lookup help

[chasejordan1]

Goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015
asterisk version
1.4.27

So here is what I have set up I am using survey with remote agent auto dialing. Everything works fine in that calls go out, callee hears survey presses one and then it is sent to extension 4321 with CIDLOOKUP and put into list 997 then the "lead" is supposed to be dropped in 1 second and sent to VM. I then have agents logged in and will dial from various list including list 997. The point of this is to make the lead import process turn key. The problem is that when the callee is dropped into list 997 it shows the caller ID I used to cal them not the callee's actual phone number. Any help would be great.

exten => 4321,1,Answer ; Answer the line
exten => 4321,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----ThadCellPhone----------Closer---------------997-----1)
exten => 4321,3,Hangup

[williamconley]

where did extension 4321 come into the plan? why not just VM from the survey menu?

[chasejordan1]

The reason for this instead of straight to VM is so that the pressed 1 "lead" is then automatically added to list 997 which is part of Campaign XXXX that my live agents are logged into. If it goes straight to VM then we have to listen to message then type phone number in to excel file save it and then import it into List XXXX which is part of Campaign XXXX. Hope this makes sense.

[williamconley]

so ... when you DO send it straight to VM, does the CID show correctly in the list (i assume, since you DID call them, but i have to ask!)?

if so, two choices:

modify your 4321 extension to alter the CID before creating the record

or

use the VM option and move the lead to another list_id upon completion of the call based on the response. experiment with Dispo Call URL in Campaign settings.