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vicidial wont call agent after login into /agc/vicidial.php

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vicidial wont call agent after login into /agc/vicidial.php

Postby Delta239 » Fri Dec 08, 2006 1:34 pm

this is my agiout...

2006-12-08 13:01:03|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:03|call_log.agi| -- accountcode =
2006-12-08 13:01:03|call_log.agi| -- callerid = 30200
2006-12-08 13:01:03|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:03|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:03|call_log.agi| -- callingpres = 0
2006-12-08 13:01:03|call_log.agi| -- callingtns = 0
2006-12-08 13:01:03|call_log.agi| -- callington = 0
2006-12-08 13:01:03|call_log.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|call_log.agi| -- context = default
2006-12-08 13:01:03|call_log.agi| -- dnid = 8600
2006-12-08 13:01:03|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:03|call_log.agi| -- extension = h
2006-12-08 13:01:03|call_log.agi| -- language = en
2006-12-08 13:01:03|call_log.agi| -- priority = 1
2006-12-08 13:01:03|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:03|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:03|call_log.agi| -- type = SIP
2006-12-08 13:01:03|call_log.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|call_log.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:03|call_log.agi||DELETE from live_inbound where uniqueid='1165600848.2' and $
2006-12-08 13:01:03|call_log.agi|+++++ CALL LOG HUNGUP: |1165600848.2|SIP/30200-08e2eb38|h|20$
2006-12-08 13:01:03|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:03|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:03|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:03|VD_hangup.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|VD_hangup.agi| -- context = default
2006-12-08 13:01:03|VD_hangup.agi| -- dnid = 8600
2006-12-08 13:01:03|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:03|VD_hangup.agi| -- extension = h
2006-12-08 13:01:03|VD_hangup.agi| -- language = en
2006-12-08 13:01:03|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:03|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:03|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:03|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:03|VD_hangup.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|VD_hangup.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:03|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e2eb38 2 0
2006-12-08 13:01:03|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600848.2' limit 1;|
2006-12-08 13:01:03|VD_hangup.agi|VD hangup: no VDAC record found: 1165600848.2 30200
2006-12-08 13:01:09|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:09|call_log.agi| -- accountcode =
2006-12-08 13:01:09|call_log.agi| -- callerid = 30200
2006-12-08 13:01:09|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:09|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:09|call_log.agi| -- callingpres = 0
2006-12-08 13:01:09|call_log.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- callington = 0
2006-12-08 13:01:09|call_log.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|call_log.agi| -- context = default
2006-12-08 13:01:09|call_log.agi| -- dnid = 8600051
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:09|VD_hangup.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|VD_hangup.agi| -- context = default
2006-12-08 13:01:09|VD_hangup.agi| -- dnid = 8600051
2006-12-08 13:01:09|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:09|VD_hangup.agi| -- extension = h
2006-12-08 13:01:09|VD_hangup.agi| -- language = en
2006-12-08 13:01:09|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:09|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:09|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:09|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:09|VD_hangup.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|VD_hangup.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:09|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e20258 2 0
2006-12-08 13:01:09|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600834.0' limit 1;|
2006-12-08 13:01:09|VD_hangup.agi|VD hangup: no VDAC record found: 1165600834.0 30200
Delta239
 
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Postby Delta239 » Fri Dec 08, 2006 4:40 pm

for some reason in this part..
SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600834.0' limit 1;|
is not getting anything and that is why probably is not getting the calls...dont you think.. need help fast please thanks.
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Postby mflorell » Sat Dec 09, 2006 8:45 am

First of all I do not see any transfer AGI output in the agiout that you posted.

Secondly, are you by chance using CentOS?
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Postby Delta239 » Mon Dec 11, 2006 11:51 am

im using fedora core 4 like i've always used... what happens is that.. im logged into the softphone and when i click on login on the agc/vicidial.php the asterisk wont call to the softphone sayin that im the only person in the conference...
Delta239
 
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Postby ckwall » Mon Dec 11, 2006 1:45 pm

is CentOS bad?
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Postby Op3r » Mon Dec 11, 2006 3:22 pm

nope centos is not bad you just have to properly install VICIDIAL on it

all my installs are using Centos never encountered anything funny except of course when I forgot to install the proper kernel sources when installing zaptel

:D
Get paid for US outbound Toll Free calls. PM me.
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Postby Op3r » Mon Dec 11, 2006 3:23 pm

Delta

can you post the asterisk CLI output when you try to login on VICIDIAL?
Get paid for US outbound Toll Free calls. PM me.
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Postby Delta239 » Mon Dec 11, 2006 3:59 pm

nothin shows up .... note the screen -r is not showing anything either
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Postby AlexR » Mon Dec 11, 2006 5:05 pm

Delta... do you have properly configured the "transfer" portion of extensions.conf?

Watch out for this...
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Postby Delta239 » Tue Dec 12, 2006 12:29 pm

yes i have check over and over again the extensions.conf
i know what are you guys talking about.. but im not saying that the vicidial wont connect the call to the agent.. im saying that the vicidial is not calling the agent to let him/her know that he/she is the only person in the conference.. meaning that vicidial is not calling the agent after i login to the /agc/vicidial.php
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Postby enjay » Tue Dec 12, 2006 12:33 pm

Do you have the phone pointed to the proper server via the admin interface?
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Postby Op3r » Tue Dec 12, 2006 1:09 pm

thats the question i wanted to ask

check the phone admin

and also your sip.conf
Get paid for US outbound Toll Free calls. PM me.
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Postby Delta239 » Tue Dec 12, 2006 1:50 pm

This server has 2 active phones and 0 inactive phones

This server has 19 active conferences

This server has 50 active vicidial conferences

yes is there...
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Postby enjay » Tue Dec 12, 2006 2:57 pm

And are those phones set to use the asterisk server defined in your servers section? check your logs see why it is failing.. from the Asterisk CLI do you see it ringing the agents phone?

-Art
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Postby Delta239 » Tue Dec 12, 2006 3:28 pm

yes is defined... i can even make outbound calls.. and no the phone is not ringing on the asterisk cli
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Postby enjay » Tue Dec 12, 2006 4:02 pm

This topic and the other screen -r topic are they related?
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