vicidial.org

by **Delta239** » Tue Dec 12, 2006 2:45 pm

the topic says it all.. i reinstalled everything again...
using fedora core 4 like before when it was working..
the topic says it all.

by **enjay** » Tue Dec 12, 2006 2:56 pm

whats the output of screen -x

by **ckwall** » Tue Dec 12, 2006 3:08 pm

if you get no screens found on screen -r you probably have something wrong with the crontab.

try:
tail -f /var/spool/mail/root

to make sure you do not have any errors or warnings.

by **Delta239** » Tue Dec 12, 2006 3:19 pm

well thanks for replying dude.. when i put the command you told me to ... im getting this....

/bin/sh: /usr/share/astguiclient/<pl file> : no such file or directory... but then if I browse to that location i have the files there... thats the correct location for it....

by **enjay** » Tue Dec 12, 2006 3:21 pm

are you using the start_asterisk_boot.pl script to start everything?

-Art

by **Delta239** » Tue Dec 12, 2006 3:28 pm

yes i have that as stated on the scratch install.

by **mflorell** » Tue Dec 12, 2006 3:38 pm

Check the internal mail on that server "pine"

See if you have any errors in the crontab in your internal root mailbox.

post your "crontab -l"

by **Delta239** » Tue Dec 12, 2006 3:49 pm

### recording mixing for Asterisk run every 5 minutes
1,6,11,16,21,26,31,36,41,46,51,56 * * * 1,2,3,4,5,6 /usr/share/astguiclient/AST_CRON_mix_recordings_BASIC.pl

### keepalive script for Asterisk updaters
* * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_update.pl

### keepalive script for Asterisk manager queue system
* * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_send_listen.pl

### keepalive script for Asterisk VICIDIAL autodial system
* * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_VDautodial.pl

### keepalive script for VICIDIAL remote agents
* * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_VDremote_agents.pl

### keepalive script for VICIDIAL predictive script
* * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_VDadapt.pl

### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl

### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl

### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl

### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q

### fix the vicidial_agent_log once every hour
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

### adjust the GMT offset for the leads in the vicidial_list table
1 1 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug

### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl

## adjust time on the server with ntp
30 * * * * /usr/local/bin/ntpdate -u 18.145.0.30 2>/dev/null 1>&2

### VICIDIAL agent time log weekly summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl

by **enjay** » Tue Dec 12, 2006 3:59 pm

you obviously have not read the instructions.. the keepalive scripts were collapsed into one major keepalive scripts.. additionally re-read your /etc/astguiclient.conf make sure you are configured properly there..

-Art

by **Delta239** » Tue Dec 12, 2006 4:06 pm

# astguiclient.conf - configuration elements for the astguiclient package
# this is the astguiclient configuration file
# all comments will be lost if you run install.pl again

# Paths used by astGUIclient
PATHhome => /usr/share/astguiclient
PATHlogs => /var/log/astguiclient
PATHagi => /var/lib/asterisk/agi-bin
PATHweb => /var/www/html
PATHsounds => /var/lib/asterisk/sounds
PATHmonitor => /var/spool/asterisk/monitor

# The IP address of this machine
VARserver_ip => 127.0.0.1

# Database connection information
VARDB_server => localhost
VARDB_database => asterisk
VARDB_user => cron
VARDB_pass => 1234
VARDB_port => 3306

# Alpha-Numeric list of the astGUIclient processes to be kept running
# (value should be listing of characters with no spaces: 123456)
# X - NO KEEPALIVE PROCESSES (use only if you want none to be keepalive)
# 1 - AST_update
# 2 - AST_send_listen
# 3 - AST_VDauto_dial
# 4 - AST_VDremote_agents
# 5 - AST_VDadapt (If multi-server system, this must only be on one server)
# 6 - FastAGI_log
# 7 - AST_VDauto_dial_FILL (only for multi-server, this must only be on one server)
VARactive_keepalives => 123456
# Settings for FastAGI logging server
VARfastagi_log_min_servers => 3
VARfastagi_log_max_servers => 16
VARfastagi_log_min_spare_servers => 2
VARfastagi_log_max_spare_servers => 8
VARfastagi_log_max_requests => 1000
VARfastagi_log_checkfordead => 30
VARfastagi_log_checkforwait => 60

this is what i have under /etc/astguiclient.conf

by **enjay** » Tue Dec 12, 2006 4:18 pm

then you should be using:

### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

by **Delta239** » Tue Dec 12, 2006 4:31 pm

i need to replace all the keepalive .pl files on the crontab -e and put just one wich is the ALL.pl one right?

by **enjay** » Tue Dec 12, 2006 4:48 pm

read the scratch install man.. thats all I can say, there have been many updates you need to catch up on 2.0.1. If you have questions after you read it let me know.. also check out the UPGRADE doc in the zip that tells alot of what has been changed..

by **Delta239** » Tue Dec 12, 2006 4:59 pm

ok now it seems to be working fine but... now i have some issues...
1. manual dialing works fine
2. autodial wont work since asterisk is not calling out by it self.. i pressed resume but no calls going out...

by **enjay** » Tue Dec 12, 2006 5:14 pm

is time synced? is VDauto_dial running in screen -x etc?

-Art

by **Delta239** » Wed Dec 13, 2006 10:24 am

screen -x
There are several suitable screens on:
4238.ASTupdate (Detached)
4244.ASTlisten (Detached)
4250.ASTVDremote (Detached)
4247.ASTVDauto (Detached)
2531.asterisk (Detached)
4253.ASTVDadapt (Detached)
4241.ASTsend (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

by **enjay** » Wed Dec 13, 2006 3:09 pm

what is the output from ASTVDauto?

by **Delta239** » Wed Dec 13, 2006 3:21 pm

loop counter: |5727488|
TIME DEBUG: -5|-5|0| GMT: 20:21
2006-12-13 15:21:14|LIVE AGENTS LOGGED IN: 1|
2006-12-13 15:21:14|TESTCAMP 127.0.0.1: agents: 1 dial_level: 1|
2006-12-13 15:21:14|TESTCAMP 127.0.0.1: Calls to place: -3 (1 - 4) |
2006-12-13 15:21:14|CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)|
2006-12-13 15:21:14|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2006-12-13 15:21:14|TESTCAMP 127.0.0.1: CALLING|
TIME DEBUG: -5|-5|0| GMT: 20:21
2006-12-13 15:21:14|| lagged call vla agent PAUSED 0E0|20061213152044|20061213152104|20061213152114||
2006-12-13 15:21:14|| lagged call vac agent DELETED 0E0|2006-12-13 15:19:14||
2006-12-13 15:21:14|| lagged call vdac call DELETED 0E0|20061213152104||

by **mflorell** » Wed Dec 13, 2006 4:05 pm

Have you cleared out your vicidial_auto_calls table before you started dialing?

by **Delta239** » Wed Dec 13, 2006 5:45 pm

whooo hoooo.... thanks my friend.. now i know more about this vicidial system... thanks a lot guys...

vicidial.org

cant see nothing on screen -r....

cant see nothing on screen -r....

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