Productivity Rating

[Trying]

Hi Guys

How is the Productivity Rating in the Outbound Calling Report calculated exactly?

[williamconley]

Do you have the name of the perl script that runs to acquire said data?

[Trying]

Unfortunately not.

[williamconley]

Code: Select all

cd /srv/www/htdocs/vicidial/
grep "Productivity Rating" * -R -n


result

Code: Select all

AST_VDADstats.php:17:# 81109-2341 - Added Productivity Rating
AST_VDADstats.php:716:  $OUToutput .= "Productivity Rating:                          $AVG_ANSWERagent_non_pause_sec\n";


so ... it would seem to me that looking at line 716 of AST_VDADstats.php may give you ... a hint.

Code: Select all

nano +716 /srv/www/htdocs/vicidial/AST_VDADstats.php

try wandering around in there and see what you come up with for the method of calculating that particular variable ...

Hint:

Code: Select all

grep AVG_ANSWERagent_non_pause_sec * -R -n