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by Trying » Tue Feb 15, 2011 8:03 am
Hi Guys
How is the Productivity Rating in the Outbound Calling Report calculated exactly?
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
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Trying
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- Location: South Africa
by williamconley » Tue Feb 15, 2011 11:22 am
Do you have the name of the perl script that runs to acquire said data?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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by Trying » Tue Feb 15, 2011 12:36 pm
Unfortunately not.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
-
Trying
-
- Posts: 865
- Joined: Sun Sep 09, 2007 8:41 am
- Location: South Africa
by williamconley » Tue Feb 15, 2011 1:27 pm
- Code: Select all
cd /srv/www/htdocs/vicidial/
grep "Productivity Rating" * -R -n
result
- Code: Select all
AST_VDADstats.php:17:# 81109-2341 - Added Productivity Rating
AST_VDADstats.php:716: $OUToutput .= "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
so ... it would seem to me that looking at line 716 of AST_VDADstats.php may give you ... a hint.
- Code: Select all
nano +716 /srv/www/htdocs/vicidial/AST_VDADstats.php
try wandering around in there and see what you come up with for the method of calculating that particular variable ...
Hint:
- Code: Select all
grep AVG_ANSWERagent_non_pause_sec * -R -n
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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- Posts: 20258
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
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