Repeat Question about Time Zone

[gmcust3]

Sorry for Repeating the Question. Apologies.

I have setup 2 Carriers and Each Has its own Dial Prefix.

Carrier 1 : 911 as USA Dial Prefix ( Omit Code=Y )
Carrier 1 : 9144 as UK Dial Prefix ( Omit Code=Y )
Carrier 2 : 811 as USA Dial Prefix ( Omit Code=Y )
Carrier 2 : 8144 as UK Dial Prefix ( Omit Code=Y )

I want my Leads to get Filter Out as Per USA time Zone while Dialing Out from Dialer.

To Achieve this , I can put Phone Code as 1 for USA and 44 for UK and 61 for AUS and It will automatically detect Time Zone and Filter It accordingly I presume.

But My carrier setting will change ?

Right Now I am using :

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(${SIPA_9}/${EXTEN:2},,tToR)
exten => _9X.,3,Hangup

[williamconley]

I want my Leads to get Filter Out as Per USA time Zone while Dialing Out from Dialer.

? time zone is determined during import. use phpMyAdmin to look at your leads and see whether they are correct.

I can put Phone Code as 1 for USA and 44 for UK and 61 for AUS

phone code is the entire dial string you must send to your carrier LESS the actual phone number. ie: if I would dial 011443214078888 to dial a number in the UK, then the dial code would be 01144 (and the phone number would be 3214078888, but NOT be put in the "dial code" field, as the number belongs in the phone_number field). And you do NOT use "omit code", as this code is how the portion of the number besides the phone number gets added to the dial string for sending to the carrier.

Then you use the Dial Prefix to determine which carrier to use. If the carrier is going to be "per country" instead of "per campaign" (if you will be putting leads from multiple countries into one campaign) BUT you want to use a different carrier for each country, you put a different DIAL PLAN for each carrier. 91NXXNXXXXXX would go to the US, 901144XXXXXXXXXX would go to UK ... etc. All with the same Prefix because they are all in the same campaign. Thus you can use the dial prefix plus the dial code to determine the carrier instead of just the prefix. but do not omit the dial code at all (just do not mistake it for the country code, which is a two/three digit CHARACTER CODE that is used to identify the country during import into the system.

[gmcust3]

I guess this is what I have to do it :

If I need to Dial USA :
--------------------------------------------------------------------
My Dial Plan would be :

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(${SIPA_9}/${EXTEN:2},,tToR)
exten => _9X.,3,Hangup

Dial Prefix will be :91
Omit Phone Code : N
While Uploading Leads , I need to enter Phone Code as 1

If I follow above Rules, it should solve my issue.

[williamconley]

how about _9XXXXXXX. instead. Be sure not to interfere with any inner workings.

[gmcust3]

Issues with _9X?

[williamconley]

albeit "one-off" from _X. ... I still have had issues with clients using dialplans with under 6 digits eventually finding out there is a conflict. Since there are NO phone numbers under 7 digits, it's a "don't risk it, it's not worth it" recommendation. So far it's never failed ... My Way.

[gmcust3]

Ireland Numbers are of 6 number also

We dial Ireland

[gmcust3]

Below are 2 screen shots :

Shows leads count as per Time Zone : Perfect and No issues



Shows leads count , but doesn't look like as per time zone :


No idea why Its not as per Time Zone.

I even tried calling USA and CA calls got connected at 6:55 am CA time. (

[williamconley]

if you made any changes to the available leads, they won't be reflected on the real time screen until refresh, and sometimes the statistics on that page are delayed by a few minutes (especially under load)

[gmcust3]

I did wait for 30 mins and even Reset the Hopper.

But No change. Even right Now , I see it as it is.

[williamconley]

available leads should be the same in both places. try vicibox (LOL)