vicidial.org

by **Delta239** » Thu Dec 14, 2006 2:30 pm

what can i do to put a list on the vicidial to call the uk... i have the 901144XXXXXXXXXX on the extensions.conf.. but how should i put it into the csv file for upload? thanks.. cuz it seems i can't upload nothing now...

by **mflorell** » Thu Dec 14, 2006 4:07 pm

make sure you at least have 44 in the phone code, then 10 digits for the regular phone number(no leading zero, that's for internal dialing within UK only)

We call the UK with VICIDIAL all the time and leads load just fine.

What specific problem are you seeing?

by **Delta239** » Thu Dec 14, 2006 4:16 pm

this is what I get... when i go to load new leads... i browse the .csv file.. then I go submit.. and it comes
Processing CSV file...

Done GOOD: 0 BAD: 0 TOTAL: 0
and i have like 181 leads there.. other thing so far im able to upload them by making a copy of the tab delimited file into the /user/src/share/astguiclient/LEADS_IN
then i need to run the command.. /usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl
then i go to the admin interface and click on add new lead... and add it that way...

by **mflorell** » Fri Dec 15, 2006 5:10 pm

Can you upload the testMULTI_VICIDIAL_lead_file.csv file(from the extras folder) through the web interface?

by **Delta239** » Mon Dec 18, 2006 12:32 pm

came back with the same error...

by **mflorell** » Mon Dec 18, 2006 2:06 pm

OK then, nothing wrong with your lead file. Check that your php.ini file allows uploads and that your vicidial web directory is world writable.

by **Delta239** » Mon Dec 18, 2006 2:13 pm

well the php.ini wich is on the /etc/php.ini says file_uploads= On
and the folder is writable.

by **Op3r** » Mon Dec 18, 2006 2:17 pm

have you checked the httpd logs?

by **Delta239** » Mon Dec 18, 2006 2:40 pm

by **Op3r** » Mon Dec 18, 2006 2:45 pm

go here /var/log/httpd ( i installed this using yum though so you might have to locate your apache log file)

here's what I did

[root@rheeka /]# ls
bin dev home lib media opt root screenlog.0 srv tmp var
boot etc initrd lost+found mnt proc sbin selinux sys usr
[root@rheeka /]# cd /var/
[root@rheeka var]# ls
account db lib lock mail opt run state www
cache empty local log nis preserve spool tmp yp
[root@rheeka var]# cd log
[root@rheeka log]# ls
acpid boot.log.3 httpd messages.1 rpmpkgs.3 spooler.2
anaconda.log boot.log.4 lastlog messages.2 rpmpkgs.4 spooler.3
anaconda.syslog cron mail messages.3 secure spooler.4
asterisk cron.1 maillog messages.4 secure.1 wtmp
astguiclient cron.2 maillog.1 mysqld.log secure.2 wtmp.1
audit cron.3 maillog.2 prelink.log secure.3 yum.log
boot.log cron.4 maillog.3 rpmpkgs secure.4
boot.log.1 cups maillog.4 rpmpkgs.1 spooler
boot.log.2 dmesg messages rpmpkgs.2 spooler.1
[root@rheeka log]# cd httpd/
[root@rheeka httpd]# ls
access_log access_log.2 access_log.4 error_log.1 error_log.3
access_log.1 access_log.3 error_log error_log.2 error_log.4
[root@rheeka httpd]#

now check the error log that corresponds the date or time you tried to load the leads

by **mr_mehul_shah** » Mon Dec 18, 2006 3:04 pm

After loading the leads immediately type the following command and send the output

# tail -50 /var/log/httpd/error_log

Pls. make sure that nobody else is using the web at this time b`caz we need to find the error log of loading leads.

by **Delta239** » Mon Dec 18, 2006 3:18 pm

fixed... now it wont call uk... thats my major concern.... if i dial a number manually it will ring and then will come back saying that all lines are currently busy please try again later..

by **mflorell** » Mon Dec 18, 2006 3:58 pm

Asterisk CLI output?

vicidial.org

uk numbers....

uk numbers....

hi

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