distorted sound (very urgent) !

[frank]

dear mflorell,

how r you doing today, my name is frank and i m new in this forum and vicidial either. Actually the problem is wht i m facing is that when i use only softphone (eyebeam) the voice is very clear but when i use vicidial the voice is like distorted, very pathetic , could you plz find out where is the problem actually. i shall be very greatfull to you.

i m 100 % sure that there is some problem in vicidial.

Dual Xeon 2.0 with 2 GB with 6 agents only. (Vicidial VERSION: 1.1.12-3)

thanks,

Frank

[mflorell]

Most likely it is a problem with meetme, and more specifically a problem with your zaptel timer.

What are you using for a zaptel timer, and what codecs are you using?

Any reason you are not using 2.0.1?

[frank]

Thanx for replying me, well florell i m using ztdummy for timmer and using g.729 codec , can u plz guide me how can i set my timer to improve voice quality as i m sure there is no problem in codec cause when i make call from softphone with asterisk the voice quality is good but when i make call through vicidial agent login (manual) then voice quality decrease some time good but most of the time very bad distorted. plz help me out.

[mflorell]

Is your kernel timer set to 1000Hz?

If it is and you still have this problem you should try using an X100P card as your timer.

[frank]

Dear Florell

from where should i check the timer of my kernel, can u plz guide me i am new in all of this.

thanx

[ramindia]

Hi

with the following command you can check

grep CONFIG_HZ /boot/config-$(uname -r)

but its works only some distro,

kernel timer set to 1000Hz only available 2.6.11 and more
as per i know

you have to rebuild with 1000hz will be good idea

or X100p is the best as per the group ( i have not tried yet)

Ram

[Op3r]

get the x100p. it will only cost you 10-30 usd and can save you a lot of headaches

as i said before, simple solutions makes an admin life better.