Please help with sip_reg_timeout

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Please help with sip_reg_timeout

Postby gibrahimi » Tue Mar 15, 2011 9:27 am

Hi guys !
Recently I have downloaded goautodial-ce-2.0-final.iso image and installed it in virtual machine.
I did the setup for a SIP carrier following the guidance and always I get the same error sip_reg_timeout.
The command:sip show peers gives the status UNREACHABLE

The strange thing is that if I use the same sip trunk parameters in AsteriskNOW I connect succesfully from the same network (my home network).

Here below is my carrier configuration:

Registration String: register => xxxx:yyyy@mysip.provider.com:5060

[test1]
username=xxxx
type=peer
secret=yyyy
insecure=port,invite
host=mysip.provider.com
dtmfmode=rfc2833
canreinvite=no
canredirect=no
qualify=yes
context=trunkinbound

Please help ! :(
Last edited by gibrahimi on Tue Mar 15, 2011 10:06 am, edited 1 time in total.
gibrahimi
 
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Postby robin » Tue Mar 15, 2011 9:45 am

can you ping your sip provider from the server?
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
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Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 9:54 am

I can't ping it from anywhere because they closed the ICMP port,but as I wrote in my post if I use the same config file with AsteriskNOW I can get registered and make calls.

Thanks !
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am

Postby robin » Tue Mar 15, 2011 9:57 am

I noticed that, I was just wondering if your new machine has access to the web at all...

I'm oldskool, I always start with the plug :)
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
robin
 
Posts: 108
Joined: Mon Sep 29, 2008 10:23 am
Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 10:11 am

If I activate sip debug I see in From field a value starting with word "asterisk".
How can I change that ?
I think to do that because apart the config I posted and used in AsteriskNOW I have changed the parameter useragent from Asterisk to something else and that instruction was given by my sip provider.

Thanks !
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am

Postby robin » Tue Mar 15, 2011 10:19 am

That would be the useragent setting in sip.conf
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
robin
 
Posts: 108
Joined: Mon Sep 29, 2008 10:23 am
Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 10:22 am

robin wrote:That would be the useragent setting in sip.conf


Thanks robin,for the AsteriskNOW I used that trick and I use the same with goautodial in my sip.conf

I still cannot get registered !
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am

Postby robin » Tue Mar 15, 2011 10:28 am

But do you have an internet connection on the box? I know, it seems like a stupid question, but as I said, I'm oldskool...

Can you reach other domains? Do you have a dns?
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
robin
 
Posts: 108
Joined: Mon Sep 29, 2008 10:23 am
Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 10:37 am

robin wrote:But do you have an internet connection on the box? I know, it seems like a stupid question, but as I said, I'm oldskool...

Can you reach other domains? Do you have a dns?


Yes,I do have internet connection. I can ping google and other hosts.

my /etc/resolv.conf
nameserver 8.8.8.8
nameserver 8.8.4.4

I tried to use also the ip instead of hostname ,but I cant be registered again.

:(
gibrahimi
 
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Joined: Wed Jun 23, 2010 4:29 am

Postby williamconley » Tue Mar 15, 2011 10:43 am

Code: Select all
ping vicidial.com -c 2
post results
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Location: Davenport, FL (By Disney!)

Postby gibrahimi » Tue Mar 15, 2011 10:49 am

williamconley wrote:
Code: Select all
ping vicidial.com -c 2
post results



Here below the output:
PING vicidial.com (208.38.149.188) 56(84) bytes of data.
64 bytes from public.vicihost.com (208.38.149.188): icmp_seq=1 ttl=40 time=278 ms
64 bytes from public.vicihost.com (208.38.149.188): icmp_seq=2 ttl=40 time=310 ms

--- vicidial.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1280ms
rtt min/avg/max/mdev = 278.702/294.469/310.236/15.767 ms
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am

Postby robin » Tue Mar 15, 2011 10:53 am

Did you turn the AsteriskNOW off? Maybe you cannot register twice?

Did you contact your sip provider and ask them what they see when you try to register?
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
robin
 
Posts: 108
Joined: Mon Sep 29, 2008 10:23 am
Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 11:02 am

robin wrote:Did you turn the AsteriskNOW off? Maybe you cannot register twice?

Did you contact your sip provider and ask them what they see when you try to register?


For sure that I turned off AsteriskNOW before switching on the goautodial machine.
I'm still waiting an answer from provider,but in the same time I'm comparing the sip debug messages of AsteriskNOW with Goautodial.
At AsteriskNOW ,in the sip header "FROM" I see always "Unknown" in the begging of the line,while at goautodial it starts with Asterisk.
Maybe that is the cause.
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am

Postby robin » Tue Mar 15, 2011 11:12 am

Maybe you should wait for the answer of you sip provider so you can dig deeper...

I know, waiting sucks.

Although I find it strange you have to change the useragent...
VERSION: 2.4-295 / BUILD: 101008-0356 (customized)
Asterisk 1.4.21.2/Zaptel 1.4.12.9.svn.r4653
Scratch install http://www.zoap.nl/stuff/viciscratch.txt
T1 lines with Astribank Hardware
Multi-server installs

Vicidial rulez!
robin
 
Posts: 108
Joined: Mon Sep 29, 2008 10:23 am
Location: The Netherlands

Postby gibrahimi » Tue Mar 15, 2011 11:30 am

This is going to make me crazy ! It looks that the problem relays on SIP provider side even they didn't answered yet.
I open the AsteriskNOW and changed sip trunk config and reloaded sip.Switched off asterisknow and switched on goautodial and now I see that it is registered ! It is really strange why,but in the same time the sip show peers displays the UNREACHABLE status and I cannot make calls.
I get this error:

app_dial.c:1296 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Unknown)

Maybe I have to wait the answer from my SIP provider.
gibrahimi
 
Posts: 14
Joined: Wed Jun 23, 2010 4:29 am


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