lead recycle > 12 hours

[middletn]

Hi, unable to find any specific posts on this subject, but following a change to UK Ofcom rules, AMD recycling needs to be 24 hours, or it's a 2m fine. Are there any work arounds for this at this time?

regards

[mflorell]

Is this a new OFCOM regulation? If so, please post a link to it.

You could easily block A or AA status leads with a Filter, and it would be more reliable than lengthening lead recycling.

[middletn]

Hi, Here's an article from the press association

http://www.google.com/hostednews/ukpress/article/ALeqM5ghhkJH1IoSxxe6OVIxzUbS3bZp2Q?docId=N0474961296535936181A

regards

[mflorell]

Do you have an actual link to the regulations?

Silent calls should not happen if your drop time is set properly and you are using a message saying who called before hanging up. This is then considered an abandoned call instead.

[Michael_N]

http://stakeholders.ofcom.org.uk/binari ... _users.pdf



http://stakeholders.ofcom.org.uk/binari ... tCalls.pdf

[mflorell]

If you just want to filter AA status calls so they aren't called within 24 hours of being called, then you can use this filter:

( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'AA') )


Or you could just not do AMD, which we don't recommend using anyway because of the horrible accuracy rate and delay time.

And don't forget, in the UK you should be using the "Drop Lockout Time" Campaign setting and setting it to 72.

[leseul]

Hi There,

The OFCOM rules are that an answerphone previously detected by AMD should not be called again within a 24 hour period (as opposed to the 72 hours of standard drops).

Am I right in thinking that the SQL should be ammended from:

Code: Select all

( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'AA') )

To:

Code: Select all

( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -1 DAY),' ',CURTIME()) ) ) or (status != 'AA') )

[mflorell]

That should work.