vicidial.org

by **xmerlin** » Mon Dec 18, 2006 7:55 am

Hi there

iv got a bit of a problem with this vicidial install that i really have to get sorted as soon as possible.

the box i've put together has a Digium 4 port BRI card in it (B410p).

as in the title, the problem i have is that the agent is getting a call from teh server, but is hanging up immediately.

the outsput from the asterisk CLI is:

Dec 18 12:25:41 WARNING[18174]: pbx.c:1700 pbx_extension_helper: No application 'Meetme' for extension (default, 8600052, 1)
== Spawn extension (default, 8600052, 1) exited non-zero on 'SIP/201-09672f08'
-- Executing DeadAGI("SIP/201-09672f08", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/201-09672f08", "VD_hangup.agi|PRI-----NODEBUG-----16---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 192.168.1.222

screen -r gives the following output:

[root@asterisk ~]# screen -r
There are several suitable screens on:
5516.ASTsend (Detached)
5537.ASTVDremote (Detached)
5534.ASTupdate (Detached)
5526.ASTVDauto (Detached)
5522.ASTVDadapt (Detached)
5508.ASTlisten (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

from this it looks like the meetme module isnt loaded properly, but running lsmod shows that zaptel and ztdummy are running fine.

doing ztcfg -vvv shows no chanels which kinda makes me thing that the ztdumy timing source isnt working as it should.

if anyone could point me in the right direction i would be eternally grateful. thanks

by **gerski** » Mon Dec 18, 2006 9:22 am

make sure you have meetme in "meetme.conf" as well as in "extension.conf"

by **xmerlin** » Mon Dec 18, 2006 9:40 am

yup, in meetme.conf i have:

[rooms]
;
; Usage is conf => confno[,pin][,adminpin]
;
conf => 8600011
conf => 8600012
conf => 8600013
conf => 8600014
conf => 8600015
conf => 8600016
conf => 8600017
< snipped >

and in extensions i have:

exten => 8600011,1,Meetme,8600011|q
exten => 8600012,1,Meetme,8600012|q
exten => 8600013,1,Meetme,8600013|q
exten => 8600014,1,Meetme,8600014|q
exten => 8600015,1,Meetme,8600015|q
exten => 8600016,1,Meetme,8600016|q
exten => 8600017,1,Meetme,8600017|q
exten => 8600018,1,Meetme,8600018|q
exten => 8600019,1,Meetme,8600019|q
exten => 8600020,1,Meetme,8600020|q
exten => 8600021,1,Meetme,8600021|q
exten => 8600022,1,Meetme,8600022|q
exten => 8600023,1,Meetme,8600023|q
exten => 8600024,1,Meetme,8600024|q
exten => 8600025,1,Meetme,8600025|q
exten => 8600026,1,Meetme,8600026|q
exten => 8600027,1,Meetme,8600027|q
exten => 8600028,1,Meetme,8600028|q
exten => 8600029,1,Meetme,8600029|q

iv still go the feeling that this is to do with the timing. am i barking up the wrong tree?

by **gerski** » Mon Dec 18, 2006 9:48 am

did you add meetme in mysql?

by **xmerlin** » Mon Dec 18, 2006 9:50 am

if you mean inthe conferences table, then yup:

# [astrix - dds] Query Window
# Connection: astrix - dds
# Host: 192.168.1.222
# Saved: 2006-12-18 14:49:24
#
# Query:
# SELECT *
# FROM `conferences`
#
'conf_exten','server_ip','extension'
'8600011','192.168.1.222',''
'8600012','192.168.1.222',''
'8600013','192.168.1.222',''
'8600014','192.168.1.222',''
'8600015','192.168.1.222',''
'8600016','192.168.1.222',''
'8600017','192.168.1.222',''
'8600018','192.168.1.222',''
'8600019','192.168.1.222',''
'8600020','192.168.1.222',''
'8600021','192.168.1.222',''
'8600022','192.168.1.222',''
'8600023','192.168.1.222',''
'8600024','192.168.1.222',''
'8600025','192.168.1.222',''
'8600026','192.168.1.222',''
'8600027','192.168.1.222',''
'8600028','192.168.1.222',''
'8600029','192.168.1.222',''

by **gerski** » Mon Dec 18, 2006 9:53 am

post your "lsmod" and also last part on "dmesg" stated your zaptel.

also make sure your timer frequenzy is set to 1000HZ..

by **xmerlin** » Mon Dec 18, 2006 9:58 am

hi there, thanks so much for helping me try to debug this.
lsmod:

[root@asterisk ~]# lsmod
Module Size Used by
ztdummy 7748 0
zaptel 196740 1 ztdummy
crc_ccitt 6209 1 zaptel
md5 8129 1
ipv6 242657 20
parport_pc 28033 0
lp 15661 0
parport 38025 2 parport_pc,lp
mISDN_dsp 197868 0
hfcmulti 63176 0
mISDN_capi 95660 0
l3udss1 43752 0
mISDN_l2 42592 0
mISDN_l1 15304 0
mISDN_core 77536 6 mISDN_dsp,hfcmulti,mISDN_capi,l3udss1,mISDN_l2,mISDN_l1
capi 22913 0
capifs 10057 2 capi
kernelcapi 49601 2 mISDN_capi,capi
autofs4 23109 0
sunrpc 144037 1
button 10705 0
battery 12997 0
ac 8901 0
uhci_hcd 32857 0
ehci_hcd 32325 0
hw_random 9685 0
snd_azx 21713 0
snd_hda_codec 121665 1 snd_azx
snd_pcm_oss 52729 0
snd_mixer_oss 21953 1 snd_pcm_oss
snd_pcm 92357 3 snd_azx,snd_hda_codec,snd_pcm_oss
snd_timer 28229 1 snd_pcm
snd 57509 6 snd_azx,snd_hda_codec,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_timer
soundcore 13089 1 snd
snd_page_alloc 13897 2 snd_azx,snd_pcm
e1000 138256 0
via_rhine 24777 0
mii 9281 1 via_rhine
sr_mod 20965 0
dm_snapshot 21093 0
dm_zero 6337 0
dm_mirror 31645 0
ext3 118857 2
jbd 59609 1 ext3
dm_mod 60357 8 dm_snapshot,dm_zero,dm_mirror
ahci 18885 2
libata 67613 1 ahci
sd_mod 20545 3
scsi_mod 117709 4 sr_mod,ahci,libata,sd_mod

my dmesg output is just full of isdn messages, not really anythign interesting in there jsut lots of this:

hfcmulti_tx: fifo(2) has 383 bytes space left (z1=0011, z2=0011) sending 4 of 4 bytes HDLC
hfcmulti_rx: fifo(2) reading 7 bytes (z1=00ef, z2=00e9) HDLC COMPLETE (f1=2, f2=1) got=7
02 01 01 15
hfcmulti_tx: fifo(2) has 383 bytes space left (z1=0015, z2=0015) sending 4 of 4 bytes HDLC
hfcmulti_rx: fifo(2) reading 7 bytes (z1=00f6, z2=00f0) HDLC COMPLETE (f1=3, f2=2) got=7
00 01 01 15
hfcmulti_tx: fifo(2) has 383 bytes space left (z1=0019, z2=0019) sending 4 of 4 bytes HDLC
hfcmulti_rx: fifo(2) reading 7 bytes (z1=00fd, z2=00f7) HDLC COMPLETE (f1=4, f2=3) got=7
02 01 01 15
hfcmulti_tx: fifo(2) has 383 bytes space left (z1=001d, z2=001d) sending 4 of 4 bytes HDLC
hfcmulti_rx: fifo(2) reading 7 bytes (z1=0104, z2=00fe) HDLC COMPLETE (f1=5, f2=4) got=7
00 01 01 15

with regards to the clock frequency, how can i check this?

thanks again

by **xmerlin** » Mon Dec 18, 2006 11:14 am

the more i look at this problem, the more ibecome convinced that the answer lies with the lack of a timing source.

ztdummy isnt showing any channels

the usb modules are not loading on this machine (must be something to do with the usb chipset dell are using)

so, in a blind panic, i've ordered an x100p to arrive here on site first thing in teh morning.

does anyone think i may be on the wrong track here?

by **mflorell** » Mon Dec 18, 2006 11:46 am

Asterisk will not install app_meetme if you do not have zaptel drivers loaded at the time of Asterisk compilation.

Did you install your BRI card and/or zaptel drivers after you compiled Asterisk?

You could also contact Digium for support since this is a legitemate support issue with their card and the driver software.

by **gerski** » Mon Dec 18, 2006 11:52 am

also i think you have loaded ztdummy instead your digium card.

by **xmerlin** » Mon Dec 18, 2006 12:02 pm

hi matt:

im pretty sure i did install asterisk first and then the misdn drivers. when the x100p turns up tomorrow, ill recomplile zaptel, then asterisk after installing the card.

that sound right?

i would contact digium about this, but im not convinced anything would come of it. to be brutally honest, the installation of the misdn dirvers is a sodding headache!

gerski:

the 4 port bri card doesnt use zaptel drivers to run so i modprobed ztdummy and zaptel in later.

im hoping that the addition of the x100p will sort out my problems, will let you know how i got on...

by **mflorell** » Mon Dec 18, 2006 2:05 pm

You do need to install your card and the zaptel drivers before compiling Asterisk. If you didn't do that then Asterisk would not load app_meetme.

Try simply recompiling Asterisk again and see if app_meetme shows up when you start Asterisk up again.

by **xmerlin** » Tue Dec 19, 2006 5:07 am

hi matt,

got it sorted now.

it looks like i was on the right sort of track. once i had the a100p installed and had recompiled zaptel and asterisk etc... it sprang into life.

so this must really be a bug in asterisk, it should really have the option of using the misdn modules as a timing source.

anyway, woohoo, sorted, thanks for any and all help with sorting this out.

by **aster1** » Sun Dec 24, 2006 5:42 pm

yeh u need to compile and install zaptel first ,, asterisk detects it and only after that it compiles meetme .

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[resolved] agents being called then hanging up

[resolved] agents being called then hanging up

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