How to enable recording option in extensions.

[farrukh.naseem]

Hello ,

I am using goautodial. it's working fine but now i want to enable recording option in each extension but not able to figure out how to accomplish that.

Regards,

Farrukh

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

__

The manual for Vicidial is available at eflo.net. Since that's the actual software you are using (GoAutoDial is the installer .iso), it's probably time you read the Real Manual Makes life easier.

Recordings are not managed "per extension" as a rule. there are multiple settings in multiple places. What calls would you like to record? all calls from one campaign? one user?

[farrukh.naseem]

here is my configuration, i want to record all outbound calls, right now i don't have any campaign. i am using it only for connecting to outbound calls

[macro-phone]
exten => s,1,Dial(SIP/${MACRO_EXTEN},25)
exten => s,n,Goto(${DIALSTATUS},1)
exten => ANSWER,1,Hangup
exten => CANCEL,1,Hangup
exten => NOANSWER,1,Voicemail(${MACRO_EXTEN}@default,u)
exten => BUSY,1,Voicemail(${MACRO_EXTEN}@default,b)
exten => CONGESTION,1,Voicemail(${MACRO_EXTEN}@default,b)
exten => CHANUNAVAIL,1,Voicemail(${MACRO_EXTEN}@default,u)
exten => a,1,VoicemailMain(${MACRO_EXTEN}@default)

[stations]

exten => 100,1,Macro(phone)
exten => 101,1,Macro(phone)
exten => 4242,1,VoicemailMain(default)

[long-distance]
exten => _NXXNXXXXX,1,Noop(outbound call to: 1${EXTEN})
exten => _NXXNXXXXXX,n,Macro(automon) ; start monitor
exten => _*NXXNXXXXXX,1,Dial(SIP/NASACOM/${EXTEN})


[local]
exten => _NXXXXXX,1,Dial(SIP/NASACOM/1212${EXTEN})

[intern]
include => stations
include => local
include => long-distance

[viciflash]

if its per campaign, you can set to "allcalls" in campaign setting.

[williamconley]

if you are using your own asterisk dialplan instead of vicidial's dialplan, you cannot use vicidial to manage your recordings. you'll find this is a bad idea. you'll spend hours/weeks/months creating something that already exists.

take all your customization out of vicidial, read the manual, and you'll find that you do not need to reinvent this wheel.

otherwise, of course, there are plenty of asterisk sites to help you deal with creating these dialplans in asterisk, but then i think we lose the point of why you installed Vicidial in the first place (unless of course goautodial was just the easiest method you could think of to install asterisk!).

The vicidial manual is available at eflo.net. there is a free version and a paid version. you should be using the software according to this manual, which does NOT include any need to edit a configuration file directly. it can all be managed within the Web interface as an administrator. and (as pointed out by viciflash) when you do it this way, you simply set campaign recording to allcalls and all calls are recorded. in addition to that, all recorded calls can be listened to by selecting the user or lead whose recordings you want to hear. all within vicidial, without modifying any configuration files.

[farrukh.naseem]

Thanks for suggestion. i am reading that document but not able to registrar my sip phone when i try to register. but when i editing config file with my configuration it works.

[williamconley]

i note you did not ask for help regarding registering your sip phones and pasted no information on the topic ... so we really couldn't help you there.

remember that the total cost to BUILD vicidial is probably well beyond US$250k, and possibly over US$500k. So rebuilding it "on your own" one piece at a time may take you a while.

I'd think it would be a better idea to try to reinstall from the beginning and do it right ... STOCK and use VICIDIAL instead of building your own.

just a thought

[farrukh.naseem]

Yes i totally understand, now i am using its manual to reconfig it and try complete my all task through its web interface if i'll stuck then i'll post on it

Thanks for helping

Regards

Farrukh Naseem

[williamconley]

excellent. be sure to post details (but don't get silly and post 3000 lines of code or standard files we already have LOL)