auto dial numbers

[viciflash]

when i set the mode to auto dial, should the agents receive a ringing call or actual voice/answered call already?

i tried to set it to ratio 3 on 8 agents but it takes time more than 5 mins before they receive an actual call. i can see from the real-time report that there are about 20 calls being placed and ringing.

using GoAutoDial 2.0 CE | no telephony cards | Vicidial 2.2.1 | Asterisk 1.4.27.1-vici

[viciflash]

or is there a way to show the numbers being dialed auto by the dialer?

[williamconley]

Code: Select all

asterisk -R

set verbose 20

this will allow you to "watch it happen" (feels like the matrix!)

Watch for error codes ...

Also be sure you have your max calls per second set LOW (1 for each 10 agents is a good start). If you set it too high or if your max trunks/channels is too high you can get "congestion" which is your carrier telling you you're going to far or too fast.

you can also show the carrier outcome of ongoing calls in the realtime screen if your version is late enough (lots of congestion or cancels is BAD)

do you have AMD or Survey active?

[viciflash]

yes actually im using asterisk -r verbose 10-20 to monitor. its quite fast. i am wondering why it takes time for the dialer to send the call to the agents.

if i set it to manual, using the same leads they are able to get more contacts...

do you have AMD or Survey active? -- i dont think i have... where do i enable this? but i'll check the admin page as well

i have more manual dials than auto.

[williamconley]

the dialer will send a call to the agent immediately upon answer. the question is: are the calls being answered?

Please remember to modify your "Vicidial Version" to include the BUILD NUMBER. This may not be important today, but the first time you have an actual bug you'll wish you had it on there (someone may warn you if you have a build with a bug in it just because they see it in your signature!)

[viciflash]

yes. i asked all of them ( 8 ) to wait. and based on the summary 15+ calls are being dialed (15 calls ringing). after 4-5++ mins that's the only time they get the call.

so i was wondering what's happening... when i put them in manual, they are able to talk to the person.


VERSION: 2.2.1-237
BUILD: 100510-2015

[williamconley]

have you tried autodial with 1 user on a 1:1 ratio and called yourself a few times to be sure it's working properly (TEST!!)?

[viciflash]

i tried with 1 agent ratio 1:1 and 2 agents and from the summary i am not getting any numbers being called.

on 3rd agent login it started to dial but it takes time before a call is transferred to the agent... i'll check more...

[williamconley]

go back to 1:1 and only YOU as both agent and prospect and find out what is happening without involving agents in the process. And do it with NO other traffic on the system. Then when you watch the asterisk CLI, every line will have some valuable information on it and you can resolve the issue without 30000 lines of non-related "stuff" on the screen distracting you.

[viciflash]

i manage to login w/ single agent using ratio. calls started and says its already ringing. it takes time to transfer to my station. my mistake i forgot to capture the logs

i also change the dial timeout to 21 seconds.

[viciflash]

i noticed that there is something wrong with the carrier setting. i was reading this thread and found out about carrier setting

http://www.eflo.net/VICIDIALforum/viewt ... 05e3031d77

should be this format

exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91999NXXXXXX,2,Dial(${TESTSIPTRUNK}/${EXTEN:2},,tTor)
exten => _91999NXXXXXX,3,Hangup

and not having the "o" flag breaks a lot of vici's feature.

[williamconley]

yep. there's a lot to be said for using examples and pre-created tutorials instead of "winging it".

although i will say that there is no "comprehensive carrier setup" tutorial available at present.

[viciflash]

yeah. if you look at the logs you see everything seems alright. call are being placed. except that calls arent transferred to agent.

i also noticed that timeout originally 120 and set it to 21-26 as mentioned in the previous thread. it didn't workout quite well for use so i put it back to 120.

im quite confused with how vici dials and transfer calls. does it transfer live calls (answered) or ringing? or both?

may be we can have a sticky "mandatory carrier settings format" or something similar. just an idea.

[williamconley]

too many carriers. although i've often considered firing up a wiki for this purpose (vicidial shut off use of their wiki because of abuse and has not turned it back on as yet, can't say I blame them).

it transfers ANSWERED, unless there is a problem of some sort. that's the concept of vicidial. the moment the call is answered, transfer immediately to an agent (preferably less than 1 second between answer and connect to agent).

[viciflash]

how does vici knows that the calls placed were already answered? causecode?

but i noticed that there are some calls transferred already while calls are still ringing.

[williamconley]

call progress is part of asterisk. when a call is answered, there is an actual signal. some systems "answer" the call .. and then pass the call to an internal queue and generate their own ring tone while awaiting pickup (freepbx does this in many situations).

if that is not the case, there is something wrong with your installation or odd about your provider.