vicidial.org

by **omarrodriguezt** » Wed Mar 30, 2011 1:59 pm

Hello,
We want to test if our system is able to handle 400 inbound calls.
(we already have an ivr that will answer each call)

Can you please suggest us any idea how to send the 400 calls to my server in order to test it capacity?

Thank you in advance.

by **DhwaniTechnologies** » Wed Mar 30, 2011 2:11 pm

Please provide some details of what you have and what you want to achieve.

What kind of system do you already have? Do you have call center agents who attend these inbound calls? And is that why you are thinking of moving to Vicidial? How many agents do you have?

by **omarrodriguezt** » Wed Mar 30, 2011 2:22 pm

We are using vicidial the last 2 years.
This is for a new campaign that is not going to have live agents, it will be only an IVR answering each call.

by **DhwaniTechnologies** » Wed Mar 30, 2011 3:15 pm

Ok. Are you really going to have 400 simultaneous calls? Are there going to be 400 calls right from day one?

I doubt if you will be able to scale to that level with one server, you will definitely need a cluster.

I have personally not tried more than 100 simultaneous calls, in our case outbound IVR. I would request any of our other experienced members to jump in and provide their feedback.

by **KDell** » Wed Mar 30, 2011 3:34 pm

omarrodriguezt wrote:Hello,
We want to test if our system is able to handle 400 inbound calls.
(we already have an ivr that will answer each call)

Can you please suggest us any idea how to send the 400 calls to my server in order to test it capacity?

Thank you in advance.

As far as straight sending 400 calls - why not see if someone here can help you out while both systems are inactive, or even dial them yourself?

by **DhwaniTechnologies** » Thu Mar 31, 2011 1:03 am

I had bumped into a project called SIPp several months ago. It lets you auto-generate traffic on your SIP server. Although the concept is truly interesting, I never got a chance to try it out. Has anyone else tried it, feedback appreciated.

http://sipp.sourceforge.net/

by **omarrodriguezt** » Thu Mar 31, 2011 6:35 am

Our client specifically request us 400 lines at the same time, and also they want to test that we are ready to provide then the 400 lines without issue.

We already have our server in a cluster. 1 Data Base and 1 Dialer.
Thank you for all your answers.
I'm going to test Sipp

by **williamconley** » Thu Mar 31, 2011 12:41 pm

generally the best method is to use another vicidial server to generate the calls. press one campaign with a 2 minute recording. test it with lower numbers first to be sure it is working properly. then lift the limit to 400.

watch in asterisk (show channels, sip show channels, etc) to ensure the call count matches what vicidial thinks is the correct count.

our Core2Quad boxes generally handle 400 fairly well. But watch your bandwidth usage. (and our 400 call campaigns were ULAW, not g729 ...)

by **omarrodriguezt** » Thu Mar 31, 2011 1:53 pm

Thank you!

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