vicidial.org

by **alxmrt** » Tue Mar 15, 2011 4:16 pm

Is there a call log that the agent can access within their screen, which will list all their calls for that day?

I thought i saw something but i can't remember where, and a search of the forums didn't bring anything up.

Thank you for any help

by **mflorell** » Tue Mar 15, 2011 9:06 pm

Yes, this is enabled per User Group: "Agent Call Log View"

by **alxmrt** » Wed Mar 16, 2011 1:56 pm

Matt thanks for the reply.

I enabled it in the user group for my agents and made sure every user is in that group but it still does not show. I feel like i'm missing something, i made sure in the users profile that its not set to override the call log view settings.

Even when it does override to Y it still does not show. It should show in the agent screen beside call backs correct?

thanks again

by **williamconley** » Wed Mar 16, 2011 2:25 pm

did you make sure the agents logged out and back in after the change? (probably safest to close the browser program entirely).

by **alxmrt** » Wed Mar 16, 2011 2:32 pm

yes i personally tried it too, even restarted the pc. Its the strangest thing.

by **williamconley** » Wed Mar 16, 2011 2:49 pm

do you possibly have other options enabled that are masking it? Of course it is also possible that this particular feature does not work on the Pretty GoAutoDial web screen. Try the stock web screen (the one in /agc/)

by **alxmrt** » Wed Mar 16, 2011 3:19 pm

i'm not sure what options would override it. I tried that not so nice stock screen and i didn't see a call log option on there.

by **williamconley** » Wed Mar 16, 2011 3:27 pm

i wasn't referring to 'overriding', but 'overwriting' perhaps. screen space is limited. is your screen area wide enough to see it when/if it opens?

have you created a new user and enabled just that?

have you created a new user with ALL options enabled (just to be funny)?

by **alxmrt** » Thu Mar 17, 2011 10:30 am

thank you again for all your help.

I'm working through this issue this morning to try and figure it out. What is the current "Agent web-client version" i should see in the agent sreen in the bottom left?

i ran an install of the .iso last night on a spare server i have, and ran a backup from the current server and restored the info to the new server. The issue is still here so i'm thinking that its definitely something in the files that copied across.

i'm wondering if the web-client is wrong on my current server.

by **williamconley** » Thu Mar 17, 2011 10:57 am

LOL

Did you try it BEFORE you copied the data across? clean install? (at least you'd have seen it then ...). I love virtual machines for this stuff. Especially that reset button.

by **alxmrt** » Thu Mar 17, 2011 11:14 am

LOL i'm just waiting on the new install i was going to do just that and test it after each thing is copied to see what breaks it.

Virtual machine would have been a great option, its only just hit midday and i'm only starting to wake up

thanks

by **alxmrt** » Thu Mar 17, 2011 5:34 pm

back up and running perfectly....no explanation for what happened apart from the fact my agent login screens were showing a version number of 2.2.1......

Thanks for all the help

by **randy_delgado_03** » Tue Apr 05, 2011 4:54 pm

mflorell wrote:Yes, this is enabled per User Group: "Agent Call Log View"

I was suppose to ask this question on a new thread but i saw this.

I only see this options in user groups settings. No "Agent Call Log View":
Group:
Description:
Force Timeclock Login:
Shift Enforcement:
Allowed Campaigns:
Group Shifts:
Agent Status Viewable Groups:
Agent Status View Time:

Do i have to enable it in System Settings or equivalent to be able to view this option "Agent Call Log View"?

Thanks vicidial team ...

by **williamconley** » Tue Apr 05, 2011 5:57 pm

look for it in your admin.php help screen. If it isn't there ... it may not be in your version yet (upgrade!)

by **randy_delgado_03** » Tue Apr 05, 2011 6:01 pm

williamconley wrote:look for it in your admin.php help screen. If it isn't there ... it may not be in your version yet (upgrade!)

I've tried installing vicibox 3.1.9 64 bit without the svn trunk, is it on the svn?

by **williamconley** » Tue Apr 05, 2011 6:05 pm

it's definitely in SVN. I don't know offhand when it was added.

by **randy_delgado_03** » Tue Apr 05, 2011 6:10 pm

williamconley wrote:it's definitely in SVN. I don't know offhand when it was added.

Got it william, will look into it now, thanks ...

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