vicidial.org

by **mte2005** » Wed Mar 09, 2011 6:40 pm

hi

i'm installing GoAutoDial CE 2.0 from cd in a 64 dedicated server
at the beginning everything works fine, asterisk vicidial and all,
after 2 days to 1 week max everything messes up, everything upheaval in.
I do not change anything in configuration since installation
so now i have this message whene i go to asterisk cli :

ERROR[2630]: chan_sip.c:9405 register_verify: Peer 'sip' is trying to register, but not configured as host=dynamic
[Mar 9 23:57:48] NOTICE[2630]: chan_sip.c:16378 handle_request_register: Registration from '"sip"
<sip:sip@94.xxx.xxx.xxx>' failed for '173.212.yyy.yyy' - Peer is not supposed to register

whene x is my server adresse and 173.212... i dont now is the adresse of what

thanks you for help

by **williamconley** » Wed Mar 09, 2011 10:06 pm

it sounds like you're being attacked.

try this:

Code: Select all: http://whois.domaintools.com/173.xxx.xxx.xxx

on the unknown ip address to find out who they are. if they should not be communicating with your server, use IP tables to lock them out (i recommend changing your security to use iptables for WHITELIST ONLY access ... ie: if they are NOT on your whitelist, they should not even see your server, just drop the packets ... black hole)

by **mte2005** » Wed Mar 09, 2011 10:56 pm

I think so, that is a hack attack
because my voip operator called me to tell me he had detected attempts to call a dozen countries at once, knowing very well that I use only one is France
thank you to help me restore my server functional and secure to avoid his attack in the future because asterisk is bloked in this message
whene i go asterisk -r i cant see or write anathing because i have thousand od the same error message

thank you for your reply as soon

by **williamconley** » Wed Mar 09, 2011 11:09 pm

asterisk -rx "set verbose 0"

but if you are presently being attacked, UNPLUG YOUR NETWORK CABLE and install iptables security now.

by **mte2005** » Wed Mar 09, 2011 11:35 pm

it tell me that the comande is changer to ''asterisk -rx "core set verbose 0"''
after doing this it is the same thing the server is stiling crazy :lol:

like this
whene searching the adresse ip ''173.212.212.184'' is a usa adresse, sure it is the hakers adresse

[root@go ~]# asterisk -r
Asterisk 1.4.27.1-1 RPM by demian@goautodial.com, Copyright (C) 1999 - 2008 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
Connected to Asterisk 1.4.27.1-1 RPM by demian@goautodial.com currently running on go (pid = 2515)
[Mar 10 05:27:51] ERROR[2621]: chan_sip.c:9405 register_verify: Peer 'sip' is trying to register, but not configured as host=dynamic
[Mar 10 05:27:51] NOTICE[2621]: chan_sip.c:16378 handle_request_register: Registration from '"sip" <sip:sip@xxx.xxx.xxx.xxx>' failed for '173.212.212.184' - Peer is not supposed to register
[Mar 10 05:27:51] ERROR[2621]: chan_sip.c:9405 register_verify: Peer 'sip' is trying to register, but not configured as host=dynamic
[Mar 10 05:27:51] NOTICE[2621]: chan_sip.c:16378 handle_request_register: Registration from '"sip" <sip:sip@xxx.xxx.xxx.xxx>' failed for '173.212.212.184' - Peer is not supposed to register
[Mar 10 05:27:51] ERROR[2621]: chan_sip.c:9405 register_verify: Peer 'sip' is trying to register, but not configured as host=dynamic
[Mar 10 05:27:51] NOTICE[2621]: chan_sip.c:16378 handle_request_register: Registration from '"sip" <sip:sip@xxx.xxx.xxx.xxx>' failed for '173.212.212.184' - Peer is not supposed to register
[Mar 10 05:27:51] ERROR[2621]: chan_sip.c:9405 register_verify: Peer 'sip' is trying to register, but not configured as host=dynamic
[Mar 10 05:27:51] NOTICE[2621]: chan_sip.c:16378 handle_request_register: Registration from '"sip" <sip:sip@xxx.xxx.xxx.xxx>' failed for '173.212.212.184' - Peer is not supposed to register

by **williamconley** » Thu Mar 10, 2011 12:38 am

close port 5060

by **DhwaniTechnologies** » Thu Mar 10, 2011 3:55 am

I have seen this in nearly ALL Goautodial installations I have done. I think there is someone monitoring all IP addresses that try to access either the Goautodial carrier's IP or the repositories' IP, I can't be sure though. You are responsible for your own server's security.

Here are some points to protect yourself from these attacks:

1. Turn off the Goautodial carrier which is enabled by default
2. De-activate all phones and users which are enabled by default
3. Change the default password for all users/phones
4. Change the port number for Asterisk, make sure your provider supports custom ports
5. Create custom dialplans with unusual prefixes, these will behave like passwords, also change the prefix in the campaign to match this

I usually make the changes in the database as its easier and faster, one SQL command can change all passwords and another one de-activate all default accounts.

There are so many more things you can do for security, but these ones will help you the most.

by **williamconley** » Thu Mar 10, 2011 9:10 am

I still say iptables (noone who is not on the whitelist can even SEE your server, so they cannot even take a shot at guessing your passwords!)

I have a lazy client who is still using 6666 / 1234 for his admin user/pass and test for all his secrets.

He says it's secure, why change it ... and so far he's right. noone can see his box unless they are whitelisted and the Agents have no clue, they don't even know that Vicidial is free. (It's amazing how few people "get" linux opensource until someone tells them what that means) LOL

by **DhwaniTechnologies** » Thu Mar 10, 2011 9:55 am

I agree with William, Iptables is surely a great tool, but most of the servers we support are remote, mostly hosted in data centers. Clients like to access their servers from wherever they are. Its also easier for me to access my clients' server whether I am in office, at home or at a restaurant.

So I guess its upto the server's owner to decide what he/she needs.

by **williamconley** » Thu Mar 10, 2011 10:17 am

On that note, we are presently developing an "alt-login" utility to allow a non-port-80 web login to "whitelist" an ip address (upon successful login).

by **mte2005** » Thu Mar 10, 2011 11:22 am

hi

thanks you all for your response
DhwaniTechnologies please can you help me in the sql command because i'm not sure i can do it alon

Code: Select all: I usually make the changes in the database as its easier and faster, one SQL command can change all passwords and another one de-activate all default accounts.

I have already planned your 5 tips directly yesterday after Mr williamconley told me it was a hacker attack, i cane add a vpn between server and sip carrer, change sip port 5060 and disable manual call for all vicidial phone

by **DhwaniTechnologies** » Thu Mar 10, 2011 11:39 am

@mte2005

Its very simple if you know a little SQL.

To de-activate all phones:

update phones set active='N';

To reset passwords of all phones:

update phones set pass='MYPASS', conf_secret='MYPASS' where pass='test';

Changes take 1 minute or so to propagate. You can then create new phones or activate only the ones you need to use with your new password.

by **williamconley** » Thu Mar 10, 2011 11:42 am

And after you are done, activate the new settings by telling Admin->Servers->[your server] to generate new conf files (then wait 60 seconds and it will do it).

by **DhwaniTechnologies** » Thu Mar 10, 2011 11:48 am

Yes, thanks for that William

I usually do that from mysql too but that's way easier.

by **williamconley** » Thu Mar 10, 2011 11:56 am

you have NO idea how hard it is to keep from laughing (purely from memory of my own mistakes, nothing to do with the poor soul on the phone) when someone calls me and did not ACTIVATE the Carrier, or reload asterisk or push the stupid red bar in FreePBX. I've learned to always specify this (even though *I* still forget to do it regularly, LOL)

by **DhwaniTechnologies** » Thu Mar 10, 2011 12:03 pm

Just like I forgot to mention it in my post

by **mte2005** » Thu Mar 10, 2011 12:25 pm

thank you thank you guys , you are the best
i will do that to days, and i hope that my post can help other
any wan have a newer from scratch installation because the one in the site is to older and many link are corupted and the version is to older

by **williamconley** » Thu Mar 10, 2011 1:00 pm

better idea: install with Vicibox Redux!

(GoAutoDial is cool, don't get me wrong! But *I* like Vicibox better)

Kumba has spent LOTS of hours perfecting Vicibox Redux and is VERY responsive to any bugs that crop up.

by **mte2005** » Thu Mar 10, 2011 1:16 pm

yes but the problem with Vicibox that it's not an automatic installation.
we've got set to add many parametre during installation
so in an installation in a dedicated server via KVM, I have too many problems especially recognizing my NIC after a normal reboot in my hdd
with goautodial is a direct installation, you put ine the kvm menu the address of Iso and it's donne automaticly, if there is an average to have vicibox I will like too or the scratch for the newer version

by **williamconley** » Thu Mar 10, 2011 1:47 pm

I hear ya. So you want a "just install the silly thing, we'll work out the details later" version. And GoAutoDial/VicidialNOW is the only solution that fits that need. (at present!)

BTW: excellent post, describing your reasoning behind using goautodial. I wonder if Kumba is listening ... but I also wonder if the Suse installer is capable of what you request.

by **mte2005** » Thu Mar 10, 2011 3:01 pm

thank you very much for your help and your response
I tried to rework the facility vicibox on the server and tried to manually install my network card and see if I have other problems of compatibility from the KVM to demaring Server Hdd

by **mte2005** » Tue Mar 15, 2011 11:24 pm

it's me again

i'm trying to secure the server with iptables
:s the problem that when i do my config in iptables and block all ip
after 5 or 10 min :s the hackers delete all my config and reset it to blanc
so I asks how they can do that, i'm changing my root password many time
can they have another user account for access?
if yes how can i detect it
can they have a script in the server or a trojan that help their to do this?
if yes how can i detect it ?
thanks you very match

by **williamconley** » Wed Mar 30, 2011 8:01 pm

lol. there are many ways to write files, but the concept is that changing the file isn't much of an issue. iptables does not use the data in the files unless iptables is told to do so. if you have used iptables to lock out any ip address that is NOT you, they should not even be able to access your box to change anything.

so ... there are LOTS of ways to modify the iptables setup file, but since they have access to your box in the first place, your iptables implementation didn't work. so that doesn't really matter.

your first line of iptables SHOULD be "drop any packet that is not from MY ip address". then you have lots of time to set up the rest, because noone can touch the box until you remove that first line.

then, one at a time, add lines to allow access ONLY on ports you allow to servers you allow.

then remove that first line.

all LIVE (using iptables commands from the command line).

then (when you've got it done), use iptables-save to generate your new iptables script that you can load at boot forever.

by **gardo** » Thu Mar 31, 2011 4:36 pm

I think it's not polite to tell others to install Vicibox instead of GoAutoDial on the VicidialNOW/GoAutoDial section. Just my 2 cents.

better idea: install with Vicibox Redux! Smile (GoAutoDial is cool, don't get me wrong! But *I* like Vicibox better)

Kumba has spent LOTS of hours perfecting Vicibox Redux and is VERY responsive to any bugs that crop up.

by **williamconley** » Thu Mar 31, 2011 4:48 pm

Point taken.

However, *I* think it's not polite to remove the word "Vicidial" from the GoAutoDial installation .iso without putting it back down by the version so people KNOW they are using Vicidial. ("Hi, I'm using GoAutoDial 2.2.1 ... happens far too often).

But that's all politics.

From a "user friendly" standpoint, the support availability for Vicibox Redux and basic compatiblity (more recent and more often releases) and the fact that the owners of Vicidial support it but not GoAutoDial make it my choice.

Also: I have suggested the opposite on several occasions on the Vicibox site for those having technical issues which related to the installation (since GoAutoDial IS a different installation).

And I have always said, VicidialNOW and GoAutoDial are extremely cool for anyone who must have CentOS and/or that cool agent screen. But in my honest opinion, anyone else should be on Vicibox Redux.

Not to mention the number of times I've told people that they need to contact YOU directly, since in anything CentOS related "you da man".

And it may sound flippant, but that piece of advice has helped a lot of people who didn't realize that GoAutoDial had an alternative. Let 'em choose is my opinion, with all the facts. If they like the cool screen, excellent. If not ... I'll think Vicibox Redux is the top of the heap until it isn't (I'm not sure whether Vicibox Classic or whatever we call our Ubuntu release will ever catch up, but when it first comes out ... I'll still be recommending Redux!!)

by **gardo** » Fri Apr 01, 2011 3:09 pm

I don't think so. Trixbox, Elastix, FreePBX don't have the "Asterisk" word plastered all over their installation method and on their live system. Same reason we don't list all the components that a Linux distribution has. Just the major ones on our website (which includes Vicidial by the way.

However, *I* think it's not polite to remove the word "Vicidial" from the GoAutoDial installation .iso without putting it back down by the version so people KNOW they are using Vicidial. ("Hi, I'm using GoAutoDial 2.2.1 ... happens far too often).

You're entitled to your opinion. The fact that there are a lot of users using GoAutoDial means that they don't share yours.

And I have always said, VicidialNOW and GoAutoDial are extremely cool for anyone who must have CentOS and/or that cool agent screen. But in my honest opinion, anyone else should be on Vicibox Redux.

You're still entitled to your own opinion. Hehehe!

And it may sound flippant, but that piece of advice has helped a lot of people who didn't realize that GoAutoDial had an alternative. Let 'em choose is my opinion, with all the facts. If they like the cool screen, excellent. If not ... I'll think Vicibox Redux is the top of the heap until it isn't (I'm not sure whether Vicibox Classic or whatever we call our Ubuntu release will ever catch up, but when it first comes out ... I'll still be recommending Redux!!)

by **williamconley** » Fri Apr 01, 2011 3:37 pm

I don't recall "asterisk" having a logo on it's menu pages that was removed by you. (Probably because asterisk doesn't have menu pages?)

Vicidial on the other hand DOES have a logo and version information on every page of its administration pages and agent page. You removed them and replaced them with GoAutoDial and failed to put a Vicidial logo or text above the version information (2.2.1) to ensure users knew what they were dealing with.

Don't get me wrong, I believe GoAutoDial is a necessary and valuable project. I have sent many customers to the GoAutoDial site for many reasons. But I do not believe you have honestly tried to maintain the existing notification scheme in any way. You took off a large "VICIDIAL!" and replaced it with ... nothing. In the end, it appears that the user has "GoAutoDial 2.2.1" instead of "Vicidial 2.2.1" which was INSTALLED WITH GoAutoDial CE 2.0.

I believe that you do yourself a disservice while doing this. I consider Vicidial a bragging point. It has a great reputation, and a lot of users. Being associated with it by being the publisher of a valuable installation tool with additional management tools for the OS and other OS related options is excellent. But the name game was a misstep.

Once again, all that is politics: I Don't Believe that someone "using" goautodial means they agree or disagree with YOU or ME. Merely that they like the product. Since I like the product, too, that hardly means they don't agree with me.

But until you begin supporting the software with several employees (or continuous forum support) and releasing monthly (quarterly? something?) or perhaps actually get The Vicidial Group to also support your product ... my opinion will not likely change.

Summary: Do not try to turn this into a GoAutoDial vs williamconley battle. DO fix your version notification (which I presume you WILL do on your next release). I'm not in any way against GoAutoDial (or VicidialNOW, the ORIGINAL Vicidial .iso!).

I don't appreciate you trying to make it sound as if I am in some way "bashing" GoAutoDial. I merely state my opinion that it falls into second place except under certain circumstances. And yet WAAAAY above a scratch install. Anyone trying to scratch install on CentOS will get, and has gotten, an earful from me asking why they are reinventing YOUR wheel, just check.

by **mflorell** » Fri Apr 01, 2011 3:52 pm

As a side note, in the recent SVN/trunk versions of ViciDial 2.4 there is a copyright notice in the admin screens(bottom left corner below the version information) that links to the copyright, trademark, license and download information for ViciDial. This information, if present in the distributed code, cannot be removed under the AGPLv2 that ViciDial is licensed under. If it is removed and redistributed altered in any way, then that would be something that would be in breech of the license and we would seek to remedy that, through legal means if necessary.

by **williamconley** » Fri Apr 01, 2011 4:20 pm

ok, see i didn't want to go quite that far, but obviously that is the ultimate reality.

my view is that it is a mistake to go there in the first place (unless you just want to make as much $$ as you can and then disappear!).

MUCH better to "Powered by!" each of the major packages that you WANT to include (as opposed to supportive roles like glibc and sox and such, those just get mentions in the docs and the about page).

having the regular licensing where it belongs and "Powered by Vicidial!" and "Powered by SugarCRM!" on your home splash page seems to be a much better idea. If you try to remove it ... you're hiding something (ordinarily the kids hide things they should NOT be doing ... or are ashamed of).

When we publish Vicibox Classic or whatever we name our Ubuntu version of Vicidial ... All major packages will be announced loudly as Bragging points. The work we do to bring those packages into the .iso to install properly and integrate is WHY consumers will be downloading the product in the first place. This will improve RANK in search engines for BOTH parties as well.

Once again: My opinion. LOL

by **mflorell** » Sat Apr 02, 2011 4:45 pm

It isn't like we are going to do the SugarCRM thing where they obfuscate the code that generates the copyright notice, it will still be quite easy to remove in the code by the end user, but it will be there with the link to the license, trademark, source code links. We did this to make full use of the AGPLv2 license provisions that we had not fully implemented. It is the choice of the entity releasing the software(me) as to whether those links are present on the distributed software or not, and if they are present then they must be kept in place by any further distributor of the code or that distributing party is in violation of the distribution license.

by **williamconley** » Sat Apr 02, 2011 11:52 pm

Exactly. It's your software and your right to have that portion of the installation (if it's YOUR software) state your trademark and license. Just like Sugar's (even if you aren't anal about it like they are).

My point is that it's counterproductive to remove that in any way (even if you could). Putting a wrapper on during installation is cool, but modifying the name of the running software is extra work that ultimately does no one any good. If people knew they could easily get VICIDIAL on CentOS by installing with the GoAutoDial .iso ... those who want it will do so. It's harder to sell "GoAutoDial" as a "Dialer" than it is to sell VICIdial. Since one has a reputation. Seriously.

If you ADD "Powered by Vicidial" (or something similar, with permission) to the splash screens (outside the Vicidial code, that replace the simplistic welcome screen, on the portion of the install meant to interface with the OS) along with Powered by vTiger ... and anything else bundled into the installation, you inform the users what they are getting and bring traffic to YOUR project which is useful in that you have provided installation and/or integration services.

Brings more people to the party for everyone and allows for a broader consumer base (translation: more call centers prepared to bankroll updates/upgrades/changes and generic installation/troubleshooting).

More customers = more money. Those downloading it free won't complain, but one day they will make enough $$ to want something custom ... and now you have a new customer. And if you're the guy who BUILT it on that OS, those will be YOUR customers if you're reliable and available.

I will of course be testing this concept in Ubuntu momentarily (but I've already proven it with Gentoo, we just never released an .iso! but even without the .iso, the concept worked nicely.)

by **gardo** » Thu Apr 07, 2011 1:20 pm

Sheesh! Looks like you really don't know what you're saying here. Obviously you don't have any open source background (before Vicidial). I won't really go into any more arguments with you regarding open source software and the fact that you can do whatever you like with them as long they're in accordance to GPL/AGPL. I rest my case.

I don't recall "asterisk" having a logo on it's menu pages that was removed by you. (Probably because asterisk doesn't have menu pages?)

Vicidial on the other hand DOES have a logo and version information on every page of its administration pages and agent page. You removed them and replaced them with GoAutoDial and failed to put a Vicidial logo or text above the version information (2.2.1) to ensure users knew what they were dealing with.

Don't get me wrong, I believe GoAutoDial is a necessary and valuable project. I have sent many customers to the GoAutoDial site for many reasons. But I do not believe you have honestly tried to maintain the existing notification scheme in any way. You took off a large "VICIDIAL!" and replaced it with ... nothing. In the end, it appears that the user has "GoAutoDial 2.2.1" instead of "Vicidial 2.2.1" which was INSTALLED WITH GoAutoDial CE 2.0.

I believe that you do yourself a disservice while doing this. I consider Vicidial a bragging point. It has a great reputation, and a lot of users. Being associated with it by being the publisher of a valuable installation tool with additional management tools for the OS and other OS related options is excellent. But the name game was a misstep.

by **gardo** » Thu Apr 07, 2011 1:32 pm

Does it get larger than this?

Please think before you speak. I'd also recommend investigating.

Don't get me wrong, I believe GoAutoDial is a necessary and valuable project. I have sent many customers to the GoAutoDial site for many reasons. But I do not believe you have honestly tried to maintain the existing notification scheme in any way. You took off a large "VICIDIAL!" and replaced it with ... nothing. In the end, it appears that the user has "GoAutoDial 2.2.1" instead of "Vicidial 2.2.1" which was INSTALLED WITH GoAutoDial CE 2.0.

by **gardo** » Thu Apr 07, 2011 1:43 pm

That's right. The copyright/copyleft should be displayed conspicuously as per AGPL:

If the work has interactive user interfaces, each must display Appropriate Legal Notices; however, if the Program has interactive interfaces that do not display Appropriate Legal Notices, your work need not make them do so.

mflorell wrote:As a side note, in the recent SVN/trunk versions of ViciDial 2.4 there is a copyright notice in the admin screens(bottom left corner below the version information) that links to the copyright, trademark, license and download information for ViciDial. This information, if present in the distributed code, cannot be removed under the AGPLv2 that ViciDial is licensed under. If it is removed and redistributed altered in any way, then that would be something that would be in breech of the license and we would seek to remedy that, through legal means if necessary.

by **williamconley** » Thu Apr 07, 2011 2:25 pm

Gardo,

My concern, as someone who offers free assistance to all (Vicidial, Vicibox and GoAutoDial users alike) is that many clients mistake "2.2.1" for a GoAutoDial version. This isn't because they are unobservant, it's because you changed the design.

I like that you have put Vicidial back in big white letters, but you have not managed to convey that GoAutoDial is merely the Wrapper and that the "Version 2.2.1" belongs to Vicidial and has nothing to do with GoAutoDial.

From the perspective of many of those who post questions on the GoAutoDial board they see "GoAutoDial 2.2.1". And it's not just a couple of them here and there.

So it's cool that you put "Vicidial" back on the screen. It's also cool if you've recently changed the install to be more open about Vicidial in other areas. Good for you. I'm not going to flame you or insult you: merely point out facts.

Before you touched it: the word "Vicidial" was the ONLY software package named when The Vicidial Group completed their design which made it OBVIOUS that this software was named "Vicidial" and its version was listed down below.

NOW there is another large logo/name which is confusing the consumer ... (based on the evidence of those asking for guidance with "GoAutoDial 2.2.X"). Perhaps it would be wise to alter the "2.2.1" and put the word "Vicidial" just above it in the same size/color to be sure it is obviously "Vicidial 2.2.1".

How are they getting confused? Is it because there are two large names and they go with the top one? Is this primarily from when the word Vicidial wasn't there in large white letters? Are you saying VICIDIAL in big white letters was ALWAYS there? Correct me if I'm wrong, but I believe it has been added recently. I don't know. But I am happy to see you're trying to resolve it if you did recently add it. If not ... then how are these people making these mistakes?

I would suggest putting "Vicidial" with the word "Version" everywhere it occurs (so they will be read together).

Here's where you could do it next (unless this IS indeed, GoAutoDial version 2.2.1-260 Build 100527-2211 ...?):

by **gardo** » Thu Apr 07, 2011 2:58 pm

It was never taken out in the first place. It has always been there.

I like that you have put Vicidial back in big white letters, but you have not managed to convey that GoAutoDial is merely the Wrapper and that the "Version 2.2.1" belongs to Vicidial and has nothing to do with GoAutoDial.

So it's cool that you put "Vicidial" back on the screen. It's also cool if you've recently changed the install to be more open about Vicidial in other areas. Good for you. I'm not going to flame you or insult you: merely point out facts

.

You have a point in there. The logo might have been confused with the Vicidial version (need to fix that in the next version).

Here's where you could do it next (unless this IS indeed, GoAutoDial version 2.2.1-260 Build 100527-2211 ...?):

The GoAutoDial system is made up of different open source packages. Vicidial is not the only software package. Though of course it's an integral part of the whole system (how can a dialer system be a dialer without the dialer engine?).

Before you touched it: the word "Vicidial" was the ONLY software package named when The Vicidial Group completed their design which made it OBVIOUS that this software was named "Vicidial" and its version was listed down below.

I don't really know what your beef is with GoAutoDial. It's an open source project that fully complies with GPL/AGPL. I'd suggest you keep the bashing to yourself. We don't appreciate it.

by **williamconley** » Thu Apr 07, 2011 3:09 pm

williamconley wrote:Here's where you could do it next (unless this IS indeed, GoAutoDial version 2.2.1-260 Build 100527-2211 ...?):

Gardo wrote:The GoAutoDial system is made up of different open source packages. Vicidial is not the only software package. Though of course it's an integral part of the whole system (how can a dialer system be a dialer without the dialer engine?).

I'm not sure how "vicidial not being the only package" relates to the fact that in this graphic you show GoAutoDial and "Version 2.2.1-260 Build 100527-2211", even though it is actually GoAutoDial 2.0CE and VICIDIAL Version 2.2.1-260 Build 100527-2211. I note that conspicuous lack of the word Vicidial, yet the version number is quite apparent and not related to the ONLY software package shown in the graphic (and this graphic is from YOUR site not just from an old installation).

Thus the suggestion that this may be the next thing you change (or perhaps one of them). Simply adding the word Vicidial before the word Version would resolve this nicely. Is that bashing? Hm.

by **gardo** » Fri Apr 08, 2011 3:33 pm

William, there is nothing wrong changing or omitting the word Vicidial from the agent interface as per GPL/AGPL. If you need some legal information I'd recommend you get in touch with the Linux foundation. Any way I see your point where it's confusing on the agent interface to see the GoAutoDial logo and the Vicidial version. Need to fix this on the next release so it won't be confusing for the agents. This

I'm not sure how "vicidial not being the only package" relates to the fact that in this graphic you show GoAutoDial and "Version 2.2.1-260 Build 100527-2211", even though it is actually GoAutoDial 2.0CE and VICIDIAL Version 2.2.1-260 Build 100527-2211. I note that conspicuous lack of the word Vicidial, yet the version number is quite apparent and not related to the ONLY software package shown in the graphic (and this graphic is from YOUR site not just from an old installation).

I'm referring to your frequent bashings. You know what I mean.

Thus the suggestion that this may be the next thing you change (or perhaps one of them). Simply adding the word Vicidial before the word Version would resolve this nicely. Is that bashing? Hm.

by **williamconley** » Fri Apr 08, 2011 4:08 pm

gardo wrote:I'm referring to your frequent bashings. You know what I mean.

On the contrary. I don't suppose you have a link to an undeserved negative statement? (as in "innaccurate" in some way, or perhaps excessively negative?)

For instance:

williamonley wrote:Are you saying VICIDIAL in big white letters was ALWAYS there? Correct me if I'm wrong, but I believe it has been added recently.

Is this statement in some way innaccurate? I do not want to give a false impression.

I'll say this one more time for those who missed it:

I think VicidialNOW/GoAutoDial is an excellent project. It has saved MANY technicians HOURS of needless headache and likely allowed many who would otherwise have never been able to install Vicidial without it a chance to use Vicidial to make money (and pretty easily, at that).

I have also mentioned to many people who are attempting to scratch install on CentOS that their plight is unworthy, as all they need to do is either install GoAutoDial or just contact Gardo to get their system online as Gardo has already fought the battle and won. Why duplicate this feat?

But that does not resolve some of the projects shortcomings, and I'll not be glossing those over either, especially not when asked. Since these are consumers of this product who inquire, it would not be fair in any way to "forget" to mention that they have a misunderstanding about the product they are using. Most technically not even a shortcoming.

Would you appreciate it if someone simply took your version, CHANGED the logo to a different one (with their name on it!) but left all your other changes intact. Of course the trunk installed would be for THEIR minutes instead of yours. Using your screen design, security additions, OS interaction menus.

Would that be GPL enough for you?

Now: If you were a client who downloaded that version, and *I* pointed out that actually, the guy you got that from won't be able to help you ... you'll need to check with Gardo because HE built it ... and the other guy won't be around for a while to help you with your installation 'til next week some time. Would you be singing the same song? At that point, when I pointed the client to YOUR board instead of the fake board, would you tell me to stop bashing ... the other guy (when all I did was point out that a consumer was on the wrong board?).

In case you're wondering, yes if that happened, I'd point that poor client to your board just like I do now. Then I'd help them when they got there until YOU showed up. Luckily noone has done that yet (of which YOU are aware, of course). Or have they?

by **gardo** » Tue Apr 12, 2011 5:48 pm

They have always been there.

Are you saying VICIDIAL in big white letters was ALWAYS there? Correct me if I'm wrong, but I believe it has been added recently. I don't know. But I am happy to see you're trying to resolve it if you did recently add it. If not ... then how are these people making these mistakes?

Nothing wrong here as long as they acknowledged where it's based from. That's GPL. They can't definitely claim it as theirs but they can change the logo and anything else as long as they make the code available to the public.

Would you appreciate it if someone simply took your version, CHANGED the logo to a different one (with their name on it!) but left all your other changes intact. Of course the trunk installed would be for THEIR minutes instead of yours. Using your screen design, security additions, OS interaction menus.

Would that be GPL enough for you?

In case you've forgotten, the board is made up of different users contributing answers and solutions out of their own free time. There are no obligations and no commitments. Even no assurance that everything will be perfect.

In case you're wondering, yes if that happened, I'd point that poor client to your board just like I do now. Then I'd help them when they got there until YOU showed up. Luckily noone has done that yet (of which YOU are aware, of course). Or have they?

vicidial.org

serious problem with asterisk in GoAutoDial : ERROR[2630]:

serious problem with asterisk in GoAutoDial : ERROR[2630]:

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