sub status call disposition

[saidmsl]

Hi,

is it possible :
- group status dispositon with sub groups

ex :

- Declined Sale
a. out of campaign (hors cible)
b. not interested
c. call back in few months
d. ....

so when agent finish a call, they first have to select the main group (ie : DEC : declined sales) and then the list of sub group is displayed

idea :
use category
or add a new field in the table and change the logic in the frame

[mflorell]

That is not currently a feature, but it sounds like a good one to add as a feature request.

We do have a few clients doing this with their own web pages using the API to send the selected status to the agent interface.

[brett05]

yes very good idea this one if it can be added to vicidial

[saidmsl]

any best design idea for not breaking the actual system and keep it simple for use?
i can start developing on it
thinking of using drop box instead of a list (like it is actually) , but don't know if it's a easy for agent to use

[mflorell]

One of our clients uses drop-downs and has 3 levels of statuses(for a total of 284 or so end statuses), another client uses a 2-page approach where the categories are on the first page and the sub statuses are on a second page and the agent only has to click once on each page. The 2-page approach is much faster than the pull-down approach.

[Trying]

This is a very useful feature request.

[brett05]

yeahh i have loved thios features hope to see it a day in vicidial

[pradag]

Our solution, not the better but work.

Asterisk: 1.4.39.2-vici
Version: 2.6b0.5
SVN Version: 1904
DB Schema Version: 1336
astgiuclient: VERSION: 2.6-360c BUILD: 121206-0634

It is working also with newer version.

Edit file /srv/www/htdocs/agc/vicidial.php


Line 1304:

**********************************************************************************************************************************************************************************************************************************

##### grab the statuses that can be used for dispositioning by an agent
$stmt="SELECT status,status_name,scheduled_callback,selectable,category FROM vicidial_statuses WHERE status != 'NEW' order by category,status limit 500;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_statuses_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $VD_statuses_ct)
{
$row=mysql_fetch_row($rslt);
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
$statuses[$i] =$row[0];
$status_names[$i] =$row[1];
$CBstatuses[$i] =$row[2];
$SELstatuses[$i] =$row[3];
$category[$i] =$row[4];
$category[$i] = str_pad($category[$i], 8, "- ", STR_PAD_LEFT);
$VARstatuses = "$VARstatuses'$statuses[$i]',";
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
$VARSELstatuses = "$VARSELstatuses'$SELstatuses[$i]',";
$VARCBstatuses = "$VARCBstatuses'$CBstatuses[$i]',";
$VARcategory = "$VARcategory'$category[$i]',";
if ($CBstatuses[$i] == 'Y')
{$VARCBstatusesLIST .= " $statuses[$i]";}
if ($SELstatuses[$i] == 'Y')
{$VARSELstatuses_ct++;}
$i++;
}

##### grab the campaign-specific statuses that can be used for dispositioning by an agent
$stmt="SELECT status,status_name,scheduled_callback,selectable,category FROM vicidial_campaign_statuses WHERE status != 'NEW' and campaign_id='$VD_campaign' order by category,status limit 500;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_statuses_camp = mysql_num_rows($rslt);
$j=0;
while ($j < $VD_statuses_camp)
{
$row=mysql_fetch_row($rslt);

$category[$i] =$row[4];
$category[$i] = str_pad($category[$i], 8, "- ", STR_PAD_LEFT);
$category_title[$i] = "CAT";
$category_sel[$i] = $row[3];
$category_cb[$i] = "N";
if ($category[$i] !== $category_b && $category_sel[$i] == 'Y') {
$VARstatuses = "$VARstatuses'$category_title[$i]',";
$VARstatusnames = "$VARstatusnames'$category[$i]',";
$VARSELstatuses = "$VARSELstatuses'$category_sel[$i]',";
$VARCBstatuses = "$VARCBstatuses'$category_cb[$i]',";
$VARcategory = "$VARcategory'$category[$i]',";
$category_b = $category[$i];
$VARSELstatuses_ct++;
$VD_statuses_camp++;
$i++;

}

$statuses[$i] =$row[0];
$status_names[$i] =$row[1];
$CBstatuses[$i] =$row[2];
$SELstatuses[$i] =$row[3];
$category[$i] =$row[4];
$category[$i] = str_pad($category[$i], 8, "- ", STR_PAD_LEFT);
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
$VARstatuses = "$VARstatuses'$statuses[$i]',";
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
$VARSELstatuses = "$VARSELstatuses'$SELstatuses[$i]',";
$VARCBstatuses = "$VARCBstatuses'$CBstatuses[$i]',";
$VARcategory = "$VARcategory'$category[$i]',";
if ($CBstatuses[$i] == 'Y')
{$VARCBstatusesLIST .= " $statuses[$i]";}
if ($SELstatuses[$i] == 'Y')
{$VARSELstatuses_ct++;}
$i++;
$j++;
}
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
$VARstatuses = substr("$VARstatuses", 0, -1);
$VARstatusnames = substr("$VARstatusnames", 0, -1);
$VARSELstatuses = substr("$VARSELstatuses", 0, -1);
$VARCBstatuses = substr("$VARCBstatuses", 0, -1);
$VARcategory = substr("$VARcategory", 0, -1);
$VARCBstatusesLIST .= " ";

**********************************************************************************************************************************************************************************************************************************

Edit line 3224:

**********************************************************************************************************************************************************************************************************************************

VARCBstatuses = new Array(<?php echo $VARCBstatuses ?>);
VARcategory = new Array(<?php echo $VARcategory ?>);
var VARCBstatusesLIST = '<?php echo $VARCBstatusesLIST ?>';


**********************************************************************************************************************************************************************************************************************************

Edit line 9206:

**********************************************************************************************************************************************************************************************************************************



// Generate the Call Disposition Chooser panel
function DispoSelectContent_create(taskDSgrp,taskDSstage)
{
if (disable_dispo_screen > 0)
{
document.vicidial_form.DispoSelection.value = disable_dispo_status;
DispoSelect_submit();
}
else
{
if (customer_3way_hangup_dispo_message.length > 1)
{
document.getElementById("Dispo3wayMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">" + customer_3way_hangup_dispo_message + "</font></b><br />";
}
if (APIManualDialQueue > 0)
{
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">Manual Dial Queue Calls Waiting: " + APIManualDialQueue + "</font></b><br />";
}
if (per_call_notes == 'ENABLED')
{
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
document.getElementById("PerCallNotesContent").innerHTML = "<br /><b><font size=\"3\">Call Notes: </font></b><br /><textarea name=\"call_notes_dispo\" id=\"call_notes_dispo\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.call_notes.value + "</textarea>";
}
else
{
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"\" />";
}

HidEGenDerPulldown();
AgentDispoing = 1;
var CBflag = '';
var CATflag = 0;
var SPANflag = 0;
var LINEnum = 0;
var VD_statuses_ct_half = parseInt(VARSELstatuses_ct / 2);
var dispo_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"1000px\"><tr><td colspan=\"2\"><b> CALL DISPOSITION</b></td></tr><tr><td bgcolor=\"#F5F6CE\" height=\"500px\" width=\"300px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectA\">";
var loop_ct = 0;
var print_ct = 0;
if (hide_dispo_list < 1)
{
while (loop_ct < VD_statuses_ct)
{
if (VARSELstatuses[loop_ct] == 'Y')
{
if (VARCBstatuses[loop_ct] == 'Y')
{CBflag = '*';}
else
{CBflag = '';}
if (VARstatuses[loop_ct] == 'CAT')
{
if (CATflag != 1)
{
CATflag = 1;
}
CBflag = '***';
if (VARstatusnames[loop_ct] == taskDSgrp || VARstatusnames[loop_ct] == taskDSstage)
{
dispo_HTML = dispo_HTML + "<font size=\"4\" style=\"BACKGROUND-COLOR: #BBFF00\"><b><a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ReSET');return false;\">" + CBflag + " - " + VARstatusnames[loop_ct] + " - " + CBflag + "</a> " + "</b></font><br /><br />";
CATflag = 2;
SPANflag = 1;
}
else
{
dispo_HTML = dispo_HTML + "<font size=\"4\" style=\"BACKGROUND-COLOR: #AAAAAA\"><b><a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatusnames[loop_ct] + "','ReSET');return false;\">" + CBflag + " - " + VARstatusnames[loop_ct] + " - " + CBflag + "</a> " + "</b></font><br /><br />";
}
}
if (CATflag > 1 && VARstatuses[loop_ct] !== 'CAT')
{
if (taskDSgrp == VARstatuses[loop_ct])
{
dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #66BBEE\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else if (taskDSgrp == "")
{
// dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else
{
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','" + VARcategory[loop_ct] + "');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "<br /><br />";
}
LINEnum++;
}
if (CATflag < 1)
{
if (taskDSgrp == VARstatuses[loop_ct])
{
dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #66BBEE\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else
{
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "<br /><br />";
}
}


// if (print_ct == VD_statuses_ct_half)
// if (print_ct % 2 != 0)
if (SPANflag > 0 || LINEnum > 15)
{
// dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"500px\" width=\"300px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";
dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#F5F6CE\" height=\"500px\" width=\"300px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";
SPANflag = 0;
LINEnum = 0;
}
print_ct++;
}



loop_ct++;
}
}
else
{
dispo_HTML = dispo_HTML + "Disposition Status List Hidden<br /><br />";
}
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";

if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}

document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
if (my_callback_option == 'CHECKED')
{document.vicidial_form.CallBackOnlyMe.checked=true;}
}
}

**********************************************************************************************************************************************************************************************************************************

Good luck.

[Trying]

Thank you very much for posting this. Did you also add it to the issue tracker for possible inclusion into Vicidial?

[pradag]

Sorry but I am new to this.

How can I add to issue tracker?

Thanks in advance
Best regards

[Trying]

Here is the link: http://www.vicidial.org/VICIDIALmantis

It is also at the top of this page. "Vicidial Issue Tracker". On there go to "Report Issue" and report it as a new feature. Please remember to include everything you can to make it as easy for Matt and his team as possible.

[pradag]

OK, many thanks

[gservices]

Hello,
Thank for all pradag

But I have a questions about sub status call disposition
How we can implement the vicidial status categories ID on report columns.
Because with this new script we have show the VICIDIAL STATUS CATEGORIES in agent Call Disposition and we want to print the vsc_id from the database table vicidial_status_categories at the /vicidial/call_report_export.php

That it sounds like a good one to add as a feature request

[Natashawilliams]

Ok thank you so much

[ctenabluestar]

Hi guys,

i would appreciate if you could give me an idea or advice what could i do with the following:

Starting today we are offering 4 different products within the same call.
When you are offering only 1 product or service, call dispositions are simply the different scenarios your offering could be through, but now that i have 4 products what could i do for not losing any information? i mean as having 4 call dispositions at the end of each call.

Thanks guys!

[williamconley]

Disposition would be "sale" or "No sale" (NI for instance).

Use a different field for what was sold.

Perhaps even a custom field (or several of them). A text field or multiselect field would be good. Or a field for each item being sold.

Better yet would be to use an iFrame to store your sales in a CRM (for customer service) which allows much more flexibility. Vicidial is not a CRM.