Not understanding multiple call handling

[snblitz]

VERSION: 2.4-285
BUILD: 101022-1427
ASTERISK: 1.4.27.1

4 Agent machines
2 DB servers
2 recording stores
150 seats

How does one do multiple call handling?

Our agents park calls, but seem unable to pickup a call from the
list at the bottom of the screen. (aka take call)

Is there some other process for multiple call handling or something I have
missed in the config?

--
brian

[williamconley]

http://www.eflo.net/VICIDIALforum/viewtopic.php?p=62519

[snblitz]

Thank you for the pointer. I will explore.

--
Brian