I noticed that when you install ViciDial there is a system status called AB - Auto Busy. I expected this to be the equivalent for NA - No Answer Auto meaning this status is given when the dialer sets the status instead of an agent. But i noticed the dialer also uses B status code and AB is never used.
Is this by design and if so, why? Can i make the dialer use AB and B for agents only? If not, can i delete AB status code?
AB system status
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AB system status
by dspaan » Thu May 19, 2011 3:29 pm
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
- dspaan
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
Re: AB system status
by dspaan » Mon Oct 09, 2023 8:52 am
Hi, Matt, sorry to necro-post this thread 12 years later 
We noticed in a more recent SVN that leads that are auto dialed can get the status AB in the call log but in the vicidial_list they get status B. Is this on purpose?
We noticed in a more recent SVN that leads that are auto dialed can get the status AB in the call log but in the vicidial_list they get status B. Is this on purpose?
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
- dspaan
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
3 posts
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