Survey Help

[chasejordan1]

Ok so I have a campaign that runs perfectly like this. My list is called at 60 calls with remote agent. Prospect hears "survey" and if interested presses 1 if not presses 9 (DNC) when prospect presses 1 they are sent to voice mail box which is then sent to email. In this scenario I usually get around 1 VM to email every 3 to 10 minutes, I have been running this campaign for months with zero issues.

Problem is this; Same campaign withOUT remote agent and I log in, I then change the press 1 (survey method) to "agent_xfer". I hit resume and..... I get 1 transfer maybe 2 and then nothing the dialer just runs and I can see that the message is being played but no transfers. Makes no sense to me, why when I change the campaign to transfer to agent it doesn't do anything really in the sense of transferring to agent.

Any suggestion on how to debug or is there really something I am missing. Yes I have read the manual, and please remember the campaign works fine except under the "problem" area scenario. Thanks in advance WC. HEHE.

Goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015
asterisk version
1.4.27

[williamconley]

1) Watch the asterisk command line and utilize agi debugging to see what is happening

2) put your own phone number in the "queue" every 100 numbers or so and see if you have a "choppy message" in that mode (resulting in NO takers) or if the system overloads and causes some other error (like non-functional dtmf).

[chasejordan1]

So I did the agi degug and unless I have super human eyes I can tell much. But I did load a list with my number in it over and over again and message is fine the issue is when the key 1 is pressed it took on the first pass 7 seconds to be sent to agent the second time was 15 seconds then it dropped (I had drop set to 15 seconds). So how do I fix the delay. The load on server is .30 (I have 6 cores) and bandwidth is low also. Also when I switched campaign to go straight to VM and it calls me under same scenerio above there is no delay at all. Please advise. Thank You.