problem ingroup call

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problem ingroup call

Postby zxcoolman » Thu Jun 09, 2011 5:20 pm

Hello, i try to pass incoming call with a DID. But the asterisk CLI shows me this:

Image

The agent who is connected does not receive calls.

My configurations are :

For the Inboud campaign :

Image

Code: Select all
 Campaign ID: TEST_IN
Campaign Name: Closer and inbound campaign
Active: Y
Allow Closers: Y
Hopper Level: 5
Auto Dial Level: 1
Next Agent Call: oldest call finish
Local Call Time: 24hours
Dial Method : RATIO


For the In_group :

Image
Code: Select all
Group ID: SALECTINE
Group Name: salestine
Active: Y
Next Agent Call: oldest_call_finish
Fronter Display: Y
Script: NONE
Get Call Launch: NONE



And for the DID :

Image

Code: Select all
 DID Extension: 800
DID Description: numéro
Active: Y
DID Route: IN_GROUP
In-Group ID: SALESTINE
In-Group Call Handle Method: CIDLOOKUP
In-Group Agent Search Method: LB
In-Group Phone Code: 1


I read the manager_manual for to do this configuration.

my configuration is good?


I'm sorry, for my english I'm french.
p.s: To view larger images, please click twice


thanks for your help ;)
zxcoolman
 
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Postby williamconley » Thu Jun 09, 2011 9:14 pm

sorry, the host you are using for your images keeps using "popups" and "popunders". i never go there. host 'em elsewhere and I'll have a look.

it seems you have the call landing in the inbound agi, but the agi never passes it on ... so it's likely that the DID is not set up correctly.

go back to the default DID that just issues "not in service" then "goodbye" and hangs up. at least then you can demonstrate that it is getting as far as the DID setup. then you can try sending it straight to an extension or phone, and ultimately to an ingroup.

baby steps. 8)
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Postby zxcoolman » Thu Jun 09, 2011 11:42 pm

Thank you for your reply. I give you the complete set up my DID.

Code: Select all
 
DID Extension: 12345   
DID Description: for this test
Active: Y
DID Route:  IN_GROUP
Extension: blank
Extension Context:blank
Voicemail Box: blank
Phone Extension: blank
Server IP: 192.168.1.2
Call Menu: blank
User Agent: blank
User Unavailable Action: VOICEMAIL
User Route Settings In-Group: SALESTINE    
In-Group ID:  SALESTINE
In-Group Call Handle Method: CIDLOOKUP
In-Group Agent Search Method: LB
In-Group List ID: 999
In-Group Campaign ID: entrant
In-Group Phone Code: 1


The asterisk CLI shows me

Code: Select all
[Jun 10 02:40:35]     -- Executing [12345@trunkinbound:1] NoOp("SIP/goautodial-00000001", "entree dans tunkinbound") in new stack           
[Jun 10 02:40:35]     -- Executing [12345@trunkinbound:2] AGI("SIP/goautodial-00000001", "agi-DID_route.agi") in new stack                 
[Jun 10 02:40:35]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi                                                   
[Jun 10 02:40:35]     -- AGI Script agi-DID_route.agi completed, returning 0                                                               
[Jun 10 02:40:35]     -- Executing [99909*3*@default:1] Answer("SIP/goautodial-00000001", "") in new stack                                 
[Jun 10 02:40:35]     -- Executing [99909*3*@default:2] NoOp("SIP/goautodial-00000001", "entree nikel") in new stack                       
[Jun 10 02:40:35]     -- Executing [99909*3*@default:3] AGI("SIP/goautodial-00000001", "agi-VDAD_ALL_inbound.agi") in new stack             
[Jun 10 02:40:35]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi                                             
[Jun 10 02:40:36]     -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0                                                         
[Jun 10 02:40:36]     -- Executing [99909*3*@default:4] Hangup("SIP/goautodial-00000001", "") in new stack                                 
[Jun 10 02:40:36]   == Spawn extension (default, 99909*3*, 4) exited non-zero on 'SIP/goautodial-00000001'                                 
[Jun 10 02:40:36]     -- Executing [h@default:1] DeadAGI("SIP/goautodial-00000001", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack 


I do not know why it does not work: (
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INGROUP

Postby striker » Fri Jun 10, 2011 1:05 am

hi

Did you select this ingroup in the campaign uder allowed inbound groups:?

in agent interface options under user tab

Closer Default Blended:1
agent choose ingroup :1

while logging in as agent you will be promoted to choose the ingroup
select your ingroup which u created and sumbit.

arter this check your incomming call
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Postby zxcoolman » Fri Jun 10, 2011 1:42 am

Yes this options are checked.

What options would you choose? (optional DID, in group, inbound campaign?) for a basic campaign?

thanks for reply :)
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ingroup agent

Postby striker » Fri Jun 10, 2011 1:58 am

while logging in as agent did you promoted with a window(choose ingroup) , displaying the ingroups on left side.?
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Postby zxcoolman » Fri Jun 10, 2011 2:04 am

Yes I can choose my ingrroup
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inbound calls

Postby striker » Fri Jun 10, 2011 2:16 am

in the ingroup selection screen at the bottom does the Closer Default Blended checkbox is selected?


how many agents are logged in?

in realtime screen does the status showing ready or closer for all the agents?
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Postby zxcoolman » Fri Jun 10, 2011 2:32 am

the screen of the selection ingroup

Image

For the moment one agent are connected.

the screen of Agent interface

Image
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realtime screen

Postby striker » Fri Jun 10, 2011 2:43 am

post the realtime screen of this campaign
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Postby zxcoolman » Fri Jun 10, 2011 4:37 am

Is The screens on the second screen realtime of this campaign. Have I misunderstood your question?
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Postby zxcoolman » Fri Jun 10, 2011 6:19 am

My real time screen is Image

It's good ?
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realtime screen

Postby striker » Fri Jun 10, 2011 6:37 am

this is not the realtime screen


log in to the vicidial administrator section

at the bottom of the screen u can report.
click the report and in that u can see realtime report and realtime campaign wise report
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Postby zxcoolman » Fri Jun 10, 2011 8:25 am

Yes thanks ... It's good ?

Image
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Postby zxcoolman » Sat Jun 11, 2011 2:20 pm

sorry if I didn't understand. I'm french ;) .....
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incomming call

Postby striker » Mon Jun 13, 2011 7:00 am

hi

press the resume button on the agent screen.

and make a incomming call,

paste the icomming call cli , also let me know wat message is played while u dialled the icomming no
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Postby zxcoolman » Tue Jun 14, 2011 8:51 am

hi ,
there are two agents connected with the button resume

Code: Select all
[Jun 14 15:51:45]     -- Executing [33256355165@trunkinbound:2] AGI("SIP/appel_entrant-000000b4", "agi-DID_route.agi") in new stack                 
[Jun 14 15:51:45]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi                                                             
[Jun 14 15:51:45]   agi-DID_route.agi: rentrer dans IN_GROUP 33256355165                                                                             
[Jun 14 15:51:45]     -- AGI Script agi-DID_route.agi completed, returning 0                                                                         
[Jun 14 15:51:45]     -- Executing [99909*7*@default:1] Answer("SIP/appel_entrant-000000b4", "") in new stack                                       
[Jun 14 15:51:45]     -- Executing [99909*7*@default:2] AGI("SIP/appel_entrant-000000b4", "agi-VDAD_ALL_inbound.agi") in new stack                   
[Jun 14 15:51:45]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi                                                     
[Jun 14 15:51:46]     -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0                                                                 
[Jun 14 15:51:46]     -- Executing [99909*7*@default:3] Hangup("SIP/appel_entrant-000000b4", "") in new stack                                       
[Jun 14 15:51:46]   == Spawn extension (default, 99909*7*, 3) exited non-zero on 'SIP/appel_entrant-000000b4'                                       
[Jun 14 15:51:46]     -- Executing [h@default:1] DeadAGI("SIP/appel_entrant-000000b4", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack                                                                                                                     
[Jun 14 15:51:46]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0 
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