problem ingroup call

[zxcoolman]

Hello, i try to pass incoming call with a DID. But the asterisk CLI shows me this:



The agent who is connected does not receive calls.

My configurations are :

For the Inboud campaign :

Code: Select all

 Campaign ID: TEST_IN
Campaign Name: Closer and inbound campaign
Active: Y
Allow Closers: Y
Hopper Level: 5
Auto Dial Level: 1
Next Agent Call: oldest call finish
Local Call Time: 24hours
Dial Method : RATIO

For the In_group :

Code: Select all

Group ID: SALECTINE
Group Name: salestine
Active: Y
Next Agent Call: oldest_call_finish
Fronter Display: Y
Script: NONE
Get Call Launch: NONE

And for the DID :

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 DID Extension: 800
DID Description: numéro
Active: Y
DID Route: IN_GROUP
In-Group ID: SALESTINE
In-Group Call Handle Method: CIDLOOKUP
In-Group Agent Search Method: LB
In-Group Phone Code: 1

I read the manager_manual for to do this configuration.

my configuration is good?


I'm sorry, for my english I'm french.
p.s: To view larger images, please click twice


thanks for your help

[williamconley]

sorry, the host you are using for your images keeps using "popups" and "popunders". i never go there. host 'em elsewhere and I'll have a look.

it seems you have the call landing in the inbound agi, but the agi never passes it on ... so it's likely that the DID is not set up correctly.

go back to the default DID that just issues "not in service" then "goodbye" and hangs up. at least then you can demonstrate that it is getting as far as the DID setup. then you can try sending it straight to an extension or phone, and ultimately to an ingroup.

baby steps.

[zxcoolman]

Thank you for your reply. I give you the complete set up my DID.

Code: Select all

 
DID Extension: 12345   
DID Description: for this test
Active: Y
DID Route:  IN_GROUP
Extension: blank
Extension Context:blank
Voicemail Box: blank
Phone Extension: blank
Server IP: 192.168.1.2
Call Menu: blank
User Agent: blank
User Unavailable Action: VOICEMAIL
User Route Settings In-Group: SALESTINE    
In-Group ID:  SALESTINE
In-Group Call Handle Method: CIDLOOKUP
In-Group Agent Search Method: LB
In-Group List ID: 999
In-Group Campaign ID: entrant
In-Group Phone Code: 1


The asterisk CLI shows me

Code: Select all

[Jun 10 02:40:35]     -- Executing [12345@trunkinbound:1] NoOp("SIP/goautodial-00000001", "entree dans tunkinbound") in new stack           
[Jun 10 02:40:35]     -- Executing [12345@trunkinbound:2] AGI("SIP/goautodial-00000001", "agi-DID_route.agi") in new stack                 
[Jun 10 02:40:35]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi                                                   
[Jun 10 02:40:35]     -- AGI Script agi-DID_route.agi completed, returning 0                                                               
[Jun 10 02:40:35]     -- Executing [99909*3*@default:1] Answer("SIP/goautodial-00000001", "") in new stack                                 
[Jun 10 02:40:35]     -- Executing [99909*3*@default:2] NoOp("SIP/goautodial-00000001", "entree nikel") in new stack                       
[Jun 10 02:40:35]     -- Executing [99909*3*@default:3] AGI("SIP/goautodial-00000001", "agi-VDAD_ALL_inbound.agi") in new stack             
[Jun 10 02:40:35]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi                                             
[Jun 10 02:40:36]     -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0                                                         
[Jun 10 02:40:36]     -- Executing [99909*3*@default:4] Hangup("SIP/goautodial-00000001", "") in new stack                                 
[Jun 10 02:40:36]   == Spawn extension (default, 99909*3*, 4) exited non-zero on 'SIP/goautodial-00000001'                                 
[Jun 10 02:40:36]     -- Executing [h@default:1] DeadAGI("SIP/goautodial-00000001", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack 


I do not know why it does not work: (

[striker]

hi

Did you select this ingroup in the campaign uder allowed inbound groups:?

in agent interface options under user tab

Closer Default Blended:1
agent choose ingroup :1

while logging in as agent you will be promoted to choose the ingroup
select your ingroup which u created and sumbit.

arter this check your incomming call

[zxcoolman]

Yes this options are checked.

What options would you choose? (optional DID, in group, inbound campaign?) for a basic campaign?

thanks for reply

[striker]

while logging in as agent did you promoted with a window(choose ingroup) , displaying the ingroups on left side.?

[zxcoolman]

Yes I can choose my ingrroup

[striker]

in the ingroup selection screen at the bottom does the Closer Default Blended checkbox is selected?


how many agents are logged in?

in realtime screen does the status showing ready or closer for all the agents?

[zxcoolman]

the screen of the selection ingroup



For the moment one agent are connected.

the screen of Agent interface

[striker]

post the realtime screen of this campaign

[zxcoolman]

Is The screens on the second screen realtime of this campaign. Have I misunderstood your question?

[zxcoolman]

My real time screen is

It's good ?

[striker]

this is not the realtime screen


log in to the vicidial administrator section

at the bottom of the screen u can report.
click the report and in that u can see realtime report and realtime campaign wise report

[zxcoolman]

Yes thanks ... It's good ?

[zxcoolman]

sorry if I didn't understand. I'm french .....

[striker]

hi

press the resume button on the agent screen.

and make a incomming call,

paste the icomming call cli , also let me know wat message is played while u dialled the icomming no

[zxcoolman]

hi ,
there are two agents connected with the button resume

Code: Select all

[Jun 14 15:51:45]     -- Executing [33256355165@trunkinbound:2] AGI("SIP/appel_entrant-000000b4", "agi-DID_route.agi") in new stack                 
[Jun 14 15:51:45]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi                                                             
[Jun 14 15:51:45]   agi-DID_route.agi: rentrer dans IN_GROUP 33256355165                                                                             
[Jun 14 15:51:45]     -- AGI Script agi-DID_route.agi completed, returning 0                                                                         
[Jun 14 15:51:45]     -- Executing [99909*7*@default:1] Answer("SIP/appel_entrant-000000b4", "") in new stack                                       
[Jun 14 15:51:45]     -- Executing [99909*7*@default:2] AGI("SIP/appel_entrant-000000b4", "agi-VDAD_ALL_inbound.agi") in new stack                   
[Jun 14 15:51:45]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi                                                     
[Jun 14 15:51:46]     -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0                                                                 
[Jun 14 15:51:46]     -- Executing [99909*7*@default:3] Hangup("SIP/appel_entrant-000000b4", "") in new stack                                       
[Jun 14 15:51:46]   == Spawn extension (default, 99909*7*, 3) exited non-zero on 'SIP/appel_entrant-000000b4'                                       
[Jun 14 15:51:46]     -- Executing [h@default:1] DeadAGI("SIP/appel_entrant-000000b4", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack                                                                                                                     
[Jun 14 15:51:46]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0