How to reduce wait time on Dialer

[Rajiv Aswani]

I have 30 agents logged in. The uploaded leads are approx 15,000. The Dialer level ( 4 Pacing ) but the agents are having a wait time of almost 3 to 4 minuets. How to reduce it.

[williamconley]

1) Welcome to the party Rajiv!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

3) This is not a car. Putting your foot down (4:1 ratio dialing instead of 2:1 ratio dialing) does not always "make it go faster". You could easily be exceeding your channel limit with your provider, among other things.

Learn to read/use the asterisk command line interface to find out what is really happening.

Start here:

Code: Select all

asterisk -R

Look for the reason that calls end. These keywords will go flashing past on your screen to indicate the end of the calls:

Answer; Cancel; Congestion

Lots of Cancels or Congestion is a bad thing.

You can also view statistical information on the reason the calls end in the Real Time Screen (if you have the proper version, which you have not shared with us!) by selecting "Choose Report Display Options" and changing "Show Carrier Stats" to "YES". This will give you counts for the call termination reasons. And once again, Congestion is a bad thing.