Call Rejected:CHANUNAVAIL Cause: 20 -Subscriber absent error

[rickynivar]

Im newbie on this. I just setup a goautodial server, i did all the basic confiiguration , i setup a trunk with a sip.goautodial account i created.

I logged in as an agent im able to hear the message that says im the only person on this conference, i dial my first call which stays a few waiting to connect to the number and after that a windows dialog pop-up saying: Call Rejected: CHANUNAVAIL Cause: 20 - Subscriber absent.

As i newbie i have not idea what this means and i have a question. My Account from goautodial was created but it was not loaded with minutes, even it shows 00.5 reminding , could be this reason?

Thanks.

[cristian]

Can you post the CLI output? (what asterisk is doing)

[fusionict]

You have to check to your provider if your account or IP is defined in their trunk.

[rickynivar]

How do i get the CLI output?,Cristian.

[rickynivar]

Fusionict, you mean i have to contact my provider and ask them if they have my ip or account is defined in their trunk?, the account that i have is from goautodial.

[rickynivar]

Today after i restarted my server i stopped getting the message i was getting but im getting a new message that reads: Call Rejected: Congestion
Cause:0 -Unspecified No other cause codes Applicable.

I get this on any agent account i tried Thanks.

[rtabigue]

Hi,

Please double check with your provider if your account and IP are difined on thier end



Regards

[fusionict]

Fusionict, you mean i have to contact my provider and ask them if they have my ip or account is defined in their trunk?, the account that i have is from goautodial.

Yes, because goautodial I think does not allow all IP's or accounts on their trunk. I have encoutered this error, I just contacted my provider and let them define my IP or account on their trunk.

[striker]

hi rickynivar

for troubleshoot ur problem we need ur logs.

use the putty software to login to ur vicidial server via ssh

putty software ilnk :http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

1. username : root
2. password : vicidialnow

once u logged in type asterisk -vvvvr press enter
after that you will be redirected to asterisk>

3. there type sip show peers (post the output here)
4. make a call from vicidail agent screen , at that time u can see some call flow in that asterisk cli , copy those results and paste in this forum topic

[rickynivar]

I just found the problem, its was an issue with my provider, thank to everyone for your help, i really appreciate it.