get call launch not working for incomming calls

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

get call launch not working for incomming calls

Postby raloheni » Mon Jun 13, 2011 2:51 am

vicidial VERSION: 2.4-309a|BUILD: 110430-1642 | digium card | vicibox_redux | upgraded from 2.2.1 to 2.4 manually


i am using vicidial for incomming calls only.

i have entered my own crm link in campaign webform with
VARhttp://XX.XX.XX.XX/

also i have entered the same in the igroup webform target.

get call launch = webform.


but whenever i get a incomming call the webform is not opening automatically , i need to press it manually.

is there any setting for crm pop for incomming calls
raloheni
 
Posts: 138
Joined: Sun Apr 25, 2010 4:23 pm

Postby mflorell » Mon Jun 13, 2011 2:07 pm

Do you get any errors in the Firefox Error Console when this happens?
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

no errors

Postby raloheni » Mon Jun 13, 2011 11:09 pm

i am not getting any errors.

only the call landing and there is no popup or redirect to the webform url
raloheni
 
Posts: 138
Joined: Sun Apr 25, 2010 4:23 pm

Postby williamconley » Sun Jun 26, 2011 12:39 am

upgraded from 2.2.1 to 2.4 manually
Describe this process in a bit more detail if you will.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

2.2.1 to 2.4

Postby raloheni » Sun Jun 26, 2011 4:42 am

hi william

i installed the vicibox_redux , and while installing i didnt select the svn trunk version of the vicidial , so it installed the vicidial 2.2.1 version.

after that i download svn trunk version and upgraded as per the UPGRADE instructions.
raloheni
 
Posts: 138
Joined: Sun Apr 25, 2010 4:23 pm

Postby williamconley » Sun Jun 26, 2011 11:03 am

Code: Select all
as per the UPGRADE instructions
Not to be picky, but ... that's not a whole lot of detail. Please try again. (NO, don't list the upgrade instructions, just list what YOU did ...)

also list your dbschema (which may contain a hint if there are problems)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

DB Schema Version

Postby raloheni » Thu Jun 30, 2011 9:46 am

hi

DB Schema Version: 1273
raloheni
 
Posts: 138
Joined: Sun Apr 25, 2010 4:23 pm

Postby covarrubiasgg » Thu Jun 30, 2011 11:04 am

If this is an incoming campign. would not have to put the setting of webform and Get Call Launch on the inbound group instead of the campaign?

Note that i am asking, not claiming.
covarrubiasgg
 
Posts: 420
Joined: Thu Jun 10, 2010 10:20 am
Location: Tijuana, Mexico

Postby williamconley » Thu Jun 30, 2011 12:05 pm

williamconley wrote:
Code: Select all
as per the UPGRADE instructions
Not to be picky, but ... that's not a whole lot of detail. Please try again. (NO, don't list the upgrade instructions, just list what YOU did ...)


also, why "VARhttp://XX.XX.XX.XX/" instead of "http://XX.XX.XX.XX/" since you seem to have no variables?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: get call launch not working for incomming calls

Postby lcx » Wed Jun 11, 2014 4:23 am

if anyone else stumbles upon this issue.
Safari gives no error, but in Chrome you get a notice regarding the pop-up blocker. So check your pop-up blocker if you have this issue.
Vicidial 2.8-440a Build 140521-2101 from scratch | Asterisk 1.8.23.0-vici| Single Server (XEN Virtual Server)| No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
lcx
 
Posts: 9
Joined: Sat Jun 07, 2014 5:13 am

Re: get call launch not working for incomming calls

Postby santhuarnold » Thu Jun 12, 2014 2:34 am

its pop-up blocked in you browser.
uncheck -> Block Pop-up in your browser.

thanks
ViciBox v.7.0.1| Asterisk 11.21.0-vici | VERSION: 2.12-546a | BUILD: 160328-0316
santhuarnold
 
Posts: 76
Joined: Mon Sep 02, 2013 7:32 am


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 62 guests