I bet you can't help!

[chasejordan1]

Ok made ya look. First question do you use survey with agent_xfer? If so great maybe you can help.

Here is the situation I have 3 different servers and I have 3 different VOIP providers. I have 10 megs up and down fiber optic and 100 megs down and 10 megs up cable internet. My load at 400 calls is about 1.00 with 6 cores and 8 megs ram. I usually run 80 calls with survey the goes straight to VM. Example call is made person hears message presses 1 and is sent to VM etc. I get 1 VM every 3 minutes. No problems ever. I am now having the "press 1" go to "agent_xfer" a live agent to screen calls etc. The issue is the first 2 to 3 calls transfer perfectly, then... the rest of calls sit in press 1 land and don't get transferred they end up dropping based on my drop seconds weather 5 seconds or 30 seconds. If I dial one number at a time it works fine but if I dial 80 calls then bam no glory. It doesn't matter what server I use or if it's vicibox or goauto, doesn't matter if live agent is local or outside of local. I have tried agi debug, i have tested to see if message is bad after many calls, and at 400 calls message is fine and the first 3 calls transfer fine. I have paid for support and lost my money (basically). Has anyone had this problem? Does anyone have a working environment with press 1 live transfer? Any thoughts.??? AGAIN it works great when it is sent directly to VM and has been for many many months. Thanks for looking


Goautodial
VERSION: 2.2.1-237
BUILD: 100510-2015
asterisk version
1.4.27

&

Vicibox
VERSION: 2.4-317a
BUILD: 110602-0941
Asterisk 1.4.39.2-vici

[williamconley]

I've had situations similar to that where it turned out to be the priority of the calls (ONE call with the wrong priority in the wrong place can cause ALL the calls to STOP).

So change ALL calls to 0 priority so they are all even. In all campaigns inbound and outbound.

[mr.deux]

I have had same situation, by Priority of the calls what do you mean, where should we change that??

regards

[williamconley]

Campaign settings and InGroup (Inbound) settings. They each have "Priority". Set ALL to Zero to allow calls to pass one another in Queues without stopping.