YOUR SESSION HAS BEEN DISABLED

[garfunct]

vicibox 3.1.9
VERSION: 2.2.1-237
BUILD: 100510-2015
multiple server install

mssql
www
archive
pbx*3

Could someone tell me some of the causes for

"YOUR SESSION HAS BEEN DISABLED"

so I can understand what is happening.

load balancing (which we turned on last night and appears to have made things worse)
approx 15 agents per pbx have run as high as 25


I have 2 campaigns running one has no issues with the above error

the second way to frequent.

These are outbound campaigns

Not sure if this is related but i see like this in "messages" log

./messages.2011-07-07---170052:[Jun 29 20:30:16] WARNING[29668] app_meetme.c: Conference number '8600071' not found!
./messages.2011-07-07---170052:[Jun 29 20:31:14] WARNING[30473] app_meetme.c: Conference number '8600056' not found!

Is this normal/related?

[williamconley]

Gonna be networking or overload.

Describe your network topology if you can, and show server load during "problem" moments on all servers (along with processor count on each so the numbers have meaning!)

Also: using "htop" or "top", do the processors ever "top out" on any of the servers? (ie: 100% at peak moment, which is every minute ON the minute? not talking about the averages)

[garfunct]

call center is remote from servers different parts of country, with both locations on fibber.

all dual quad cores with 4 gigs ram

processor : 0
vendor_id : GenuineIntel
cpu family : 15
model : 4
model name : Intel(R) Xeon(TM) CPU 3.60GHz
stepping : 3
cpu MHz : 2800.000
cache size : 2048 KB
physical id : 0
siblings : 2
core id : 0
cpu cores : 1
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 5
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall lm constant_tsc pebs bts pni dtes64 monitor ds_cpl est tm2 cid cx16 xtpr
bogomips : 7201.11
clflush size : 64
cache_alignment : 128
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 1
vendor_id : GenuineIntel
cpu family : 15
model : 4
model name : Intel(R) Xeon(TM) CPU 3.60GHz
stepping : 3
cpu MHz : 2800.000
cache size : 2048 KB
physical id : 3
siblings : 2
core id : 0
cpu cores : 1
apicid : 6
initial apicid : 6
fpu : yes
fpu_exception : yes
cpuid level : 5
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall lm constant_tsc pebs bts pni dtes64 monitor ds_cpl est tm2 cid cx16 xtpr
bogomips : 7200.78
clflush size : 64
cache_alignment : 128
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 2
vendor_id : GenuineIntel
cpu family : 15
model : 4
model name : Intel(R) Xeon(TM) CPU 3.60GHz
stepping : 3
cpu MHz : 2800.000
cache size : 2048 KB
physical id : 0
siblings : 2
core id : 0
cpu cores : 1
apicid : 1
initial apicid : 1
fpu : yes
fpu_exception : yes
cpuid level : 5
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall lm constant_tsc pebs bts pni dtes64 monitor ds_cpl est tm2 cid cx16 xtpr
bogomips : 7200.71
clflush size : 64
cache_alignment : 128
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 3
vendor_id : GenuineIntel
cpu family : 15
model : 4
model name : Intel(R) Xeon(TM) CPU 3.60GHz
stepping : 3
cpu MHz : 2800.000
cache size : 2048 KB
physical id : 3
siblings : 2
core id : 0
cpu cores : 1
apicid : 7
initial apicid : 7
fpu : yes
fpu_exception : yes
cpuid level : 5
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall lm constant_tsc pebs bts pni dtes64 monitor ds_cpl est tm2 cid cx16 xtpr
bogomips : 7200.79
clflush size : 64
cache_alignment : 128
address sizes : 36 bits physical, 48 bits virtual
power management:

PBX 1
---------- TOTALS, PEAKS and AVERAGES
Total Calls in/out on this server: 11285
Total Off-Hook time on this server (min): 3384.94
Average/Peak channels in use for server: 76.1313 / 161
Average/Peak load for server: 14.8751 / 752
Average USER process cpu percentage: 8.6685 %
Average SYSTEM process cpu percentage: 4.4944 %
Average IDLE process cpu percentage: 86.8490 %



PBX 2

---------- TOTALS, PEAKS and AVERAGES
Total Calls in/out on this server: 9965
Total Off-Hook time on this server (min): 2811.64
Average/Peak channels in use for server: 60.3000 / 173
Average/Peak load for server: 18.2125 / 735
Average USER process cpu percentage: 7.1723 %
Average SYSTEM process cpu percentage: 3.7342 %
Average IDLE process cpu percentage: 89.1030 %


This box crashed ....

---------- TOTALS, PEAKS and AVERAGES
Total Calls in/out on this server: 21221
Total Off-Hook time on this server (min): 6484.81
Average/Peak channels in use for server: 129.9466 / 418
Average/Peak load for server: 76.0624 / 3882
Average USER process cpu percentage: 15.0138 %
Average SYSTEM process cpu percentage: 8.8426 %
Average IDLE process cpu percentage: 76.1373 %

something happened with this server half way through the evening today taking entire system down

Strange thing is there are 2 campaigns running on these boxes 1 is 100% fine from same location

[dj mondo]

I had this problem and for me the solution was that the agent logged in using another agents log-in information. The system does not allow the same username and password to be logged in at the same time. I just made sure the agents log-in correctly and the problem went away. Hope this helps.

PeAcE
MoNdO