Push 1 call routing [SOLVED]

[knotbeerdan]

I have looked in the manual and tried searching here on the forum but what I need is this.

I have set up a survey campaign to run with no agents logged into the campaign (remote agents)

Now when someone presses 1 I need the call to be sent to an in-group or at least another outbound campaign...

Is this possible?
_________________

[striker]

in survey campaign you can transfer only to
1.Agent _xfer to that particular campaign in which this survey is created
2.voicemail
3.extension
4.callmenu
5.hangup
6 recording


to transfer to another campaign or ingroup u better transfer to callmenu and there set the timeout option to land in ingroup

[knotbeerdan]

Thanks for the reply,

When I set it to transfer to call menu I set the drop timeout to one second. The call then is supposed to transfer to the ingroup I created and all the agents are logged into.

When the call is supposed to be transferred to the in group the customer hears the "ding" then the call is ended.

[striker]

what about the agent_xfer


login some agents in the same survey campaign and select the Agent _xfer in the survey campaign.

[knotbeerdan]

That part works fine, but our client wants the push 1 to run with no agents logged in (already done) and have the calls transferred to an outbound campaign all the agents are logged into.

I have blended campaigns and ingroups set up per the manager manual though I cannot seem to get the calls to transfer to the outbound predictive campaign the agents are in

[striker]

try this but i dont think this is a good idea to do


set survey method to EXTENSION

and Survey Survey Xfer Extension to 363636

then create a did with 363636

now go to extension.conf and under default context enter this
[default]
exten => _363636,1,AGI(agi-DID_route.agi)

and check the calls

[knotbeerdan]

You sir are a GENIUS

I did as you said except for one difference. I added the context under Admin > Servers > servernamehere > Custom dialplan entry and all seems to be working.

Only think is customer information is not passed even though I have fronter view enabled in the campaign though I must be missing a setting somewhere.

One other thing I had to do was set the External extension in the remote agents to 363636 (Same as DID I created)

Hope this helps others get this working too

[rmahajan.112]

can agents receive calls if we transfer the DID to call menu and need to play music on hold along with as well.