Call disposition from predictive mode

[najirm]

Vicidial 2.2.1
Asterisk 1.4.27.1-vici
Dahdi 2.3
VtigerCRM 5.1.0
Sangoma 3.5.14
CentOS 5.5 as base (modified kernel as usual)


VERSION: 2.2.1-237
BUILD: 100510-2015



Need to know which script is executed to retrieve the call disposition in predictive mode?

[williamconley]

It's not a "script", it's a sql call.

Perhaps you could be more descriptive in your "need"? Do you mean to alter the agent interface? Are you trying to get the disposition sent to other software? (Or have that software "reach out" and GET the disposition?)

When will you want this information? When an agent "opens" a record in your CRM? When each call completes so the information can be stored outside Vicidial?

The non-agent api can acquire this information, the admin login can "view" this information and modify it, the agent screen will store this information in the lead record and in the agent log ... lots of directions to approach this from.

Oh: And thanks for posting your specs BUT please post your installation method with version (if .iso) or link to instructions (if scratch) and version of base OS (name of original .iso, and kernel version).

[najirm]

In predictive mode, while taking the report from vicidial i get only 3 values in the disposition column--ANSWER,BUSY and NO ANSWER AUTO-DIAL where ANSWER and BUSY are tagged by agents after each connected calls. But the calls which are not connected when the user is busy or not available and all the dropped calls gets the disposition as NO ANSWER AUTO-DIAL which is selected by vicidial automatically.

what I need is to get disposition as DROP for all the dropped calls and the numbers which are not available or not reachable should get disposition as NO ANSWER and the numbers which are ringing and not answered by the user should get disposition as RINGING etc


I've used an .iso file for installation.