Cant hear the voice when remotely agents login

[usmanbutt001]

hi to all,

well i am using vicidial 2.0.5 and i want to do remote dialing.when i entered the live ip i can access my server and it synchronise with softphone.When live call show on my screen it but problem is i cant hear the customer voice.Everything is fine.I m only facing the problem when i remotely login i m unable to hear the customer voice.Will you please help me in this matter.


Vicidial version 2.0.5
Asterisk 1.2.30.2
No Singoma
No digium Card


Thanks

Usman

[williamconley]

Describe your network topology.

If you are using SIP, have you pointed ports 5060 UDP & TCP and port range 10000:20000 UDP through your router to the Vicidial server?

If you are using SIP, and you have a ROUTER at the Vicidial location another ROUTER at the agent location, you have a problem. Technically SIP cannot handle that (commonly referred to as "Double NATting").

Some "cool" routers have been created to handle that, but they are interesting to configure. VPN has also been known to resolve the issue.

But easier than both: use IAX instead (Zoiper or KIAX).

[usmanbutt001]

Hi William,

Well At the first side we have dedicated link and then router then vicidial server for dialing and at the remote end here is the dedicated link and router and then Agents or PC's.We we login from remote side it synchronise with vicidial server and also showing live call but we are unable to hear the voice at the remote site.but it working fine in LAN no issue on LAN and only issue on WAN.

Thanks in Advance


Waiting of your reply

[williamconley]

If you are using SIP, have you pointed ports 5060 UDP & TCP and port range 10000:20000 UDP through your router to the Vicidial server?

If you are using SIP, and you have a ROUTER at the Vicidial location another ROUTER at the agent location, you have a problem. Technically SIP cannot handle that (commonly referred to as "Double NATting").

Some "cool" routers have been created to handle that, but they are interesting to configure. VPN has also been known to resolve the issue.

But easier than both: use IAX instead (Zoiper or KIAX).