vicidial.org

by **navdeepthakur3** » Fri Jul 22, 2011 2:20 pm

I have goautodial 2.0 with FXS port analog phone interface iam using VOIP for international inbound i want analog phone wil ring wenever a incoming call come on agent, plz sugest how to do ?

by **williamconley** » Mon Jul 25, 2011 8:13 pm

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation
________________________

Does your Vicidial system ... work?

by **navdeepthakur3** » Tue Jul 26, 2011 11:37 am

My vicidial system is working fine

____________________
GoAutoDial CE 2.0. iso
Vicidial VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk 1.4.27.1-1
No Sangoma/Digium Hardware
No Other software installed
Telephone hardware :- Grandstream GXW-4024 V0.2C Program-- 1.0.1.8 Bootloader-- 1.0.0.9 Core-- 1.0.0.23 Base-- 1.0.0.66

by **williamconley** » Tue Jul 26, 2011 11:40 am

in that case it is definitely time for you to download the manager's manual from eflo.net and read the instructions to set up inbound calls (where to route an inbound call is covered in there, I'm pretty sure)

by **navdeepthakur3** » Sun Aug 14, 2011 10:41 am

it worth rupees $100 and i have not that and there is nothing helpfull in free manual

by **KDell** » Sun Aug 14, 2011 11:36 am

navdeepthakur3 wrote:it worth rupees $100 and i have not that and there is nothing helpfull in free manual

$100 is a lot cheaper than paid support that you will eventually need

Best investment I made.

by **navdeepthakur3** » Mon Aug 15, 2011 5:41 am

But iam not taking any paid support from any1. I just didnt get clue related to problem dats y posted here may be i will get sumthig clue bt here buying of manual i get nothing :roll:

anyways still its inspire me lot

by **williamconley** » Mon Aug 15, 2011 10:10 am

1) You MUST set up your "analog" devices/hardware to work with asterisk before they can work in Vicidial. Gardo can be helpful with that but the manufacturer or distributor who sold it to you is generally the one with the most "to lose" and is VERY helpful (so you don't send the hardware back).

2) Once the analog device is merely a "phone" on the system, dialing it is the same as dialing any other device in the system. And any device in the system can be the target of a DID upon arrival.

by **navdeepthakur3** » Mon Aug 15, 2011 11:34 am

Iam geting ring on xlite on incoming calls but i want ring on analog phone when cal appear on agent only voice of ding played in headphone at the time of call appear on the agent.

by **williamconley** » Mon Aug 15, 2011 11:43 am

honestly, i have no idea what the question is in there.

by **navdeepthakur3** » Tue Aug 16, 2011 8:24 am

Wiliam MY question is i want ring on analog phone wenever a call comes on agent

by **williamconley** » Tue Aug 16, 2011 8:46 am

calls don't come on agents. they come on DIDs. agents log in to a campaign or an ingroup, but do not get calls directly unless something is "pointed" at them (such as a DID or a menu).

by **navdeepthakur3** » Tue Aug 16, 2011 2:56 pm

Yeah calls coming on DID then they route on the agents my question wen calls route to agents i wana ring on analog phone wen the call reach to agent ?

by **williamconley** » Tue Aug 16, 2011 3:31 pm

are the agents able to log in using these analog phones?

by **navdeepthakur3** » Tue Aug 16, 2011 3:36 pm

Yes wiliam

by **williamconley** » Tue Aug 16, 2011 4:44 pm

Then the method used to call those phones is the same method to call any other phone (sip/iax ...)

by **navdeepthakur3** » Tue Aug 16, 2011 4:47 pm

yes wiliam

by **williamconley** » Tue Aug 16, 2011 7:42 pm

so if you have inbound to your DID, you choose "phone" for the route and put in the identity of the phone ... according to the manual. 8-)

by **navdeepthakur3** » Fri Aug 19, 2011 10:06 am

But if i route it to phone it will go to phones instead of ingroup thats i dont want

by **williamconley** » Fri Aug 19, 2011 10:27 am

hey, i'm just goin with what you told me. you did not say anything about ingroup, you said you wanted it to ring on an analog phone. if you route it to an ingroup it will then be routed to any agent logged into that ingroup (analog, sip, iax, external ... whatever phone those agents have will be what gets the call).

which brings us back to the manual. there's nothing special about that setup. if you want a did to route to an ingroup, get out the manual and set up a DID cuz that's how it's done.

by **navdeepthakur3** » Fri Aug 19, 2011 10:53 am

Ok let me explain once a agent logined in ingroup his respective analog phone ring and agent anwered the analog phone a ivr (you are currently person in the conference) played then agent click on Resume and wait for incoming call and wen calls comes on DID it routed to the ingroup from where it reach to agent at that time beep played in analog phone and respective details of call apeared in agent CRM i want instead of beep phone will ring at that time

by **williamconley** » Fri Aug 19, 2011 11:05 am

LOL

look up "On-Hook Agent" while modifying a phone record. Don't know if it applies to analog phones or not. never tried it. but it can be used for "external" phones (and external phones CAN ring to the analog phones if properly set up, because external phones can ring to ANY phone in the world IF asterisk can reach it through any means).

by **navdeepthakur3** » Fri Aug 19, 2011 1:18 pm

but i didnt find in option of On-hook while modifing the phones

____________________
GoAutoDial CE 2.0. iso
Vicidial VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk 1.4.27.1-1
No Sangoma/Digium Hardware
No Other software installed
Telephone hardware :- Grandstream GXW-4024 V0.2C Program-- 1.0.1.8 Bootloader-- 1.0.0.9 Core-- 1.0.0.23 Base-- 1.0.0.66

by **williamconley** » Sat Aug 20, 2011 9:36 am

that would be because you installed the "old" version using GoAutoDial. You can upgrade to the latest version (download the latest source code and read the UPGRADE document for instructions) or you can reinstall with Vicibox instead (which installs the version you have OR the latest SVN code, you decide during the installation quiz).

It's a new feature in the developer trunk version of the software, 2.4. 8-)

The GoAutoDial and Vicibox installers DO have differences.

by **navdeepthakur3** » Sat Aug 20, 2011 1:26 pm

thank wiliam i got option in goautodial 2.1

by **navdeepthakur3** » Sat Aug 20, 2011 1:29 pm

i upgrade my server with instruction gave By Mr. Gardo
http://www.vicidial.org/VICIDIALforum/v ... b35a95d1ab

by **williamconley** » Sat Aug 20, 2011 1:51 pm

Was that an upgrade from Vicidial 2.2.0 to 2.2.1? (Interesting to post which version added that feature ...)

by **navdeepthakur3** » Sat Aug 20, 2011 1:56 pm

yes vicidial is so much interesting ...i recently start using it :wink:

aim feeling gr8 on using vicidial

vicidial.org

Ring on FXS port phone

Ring on FXS port phone

$100

Re: $100

Paid

Thnks wiliam

question

omg

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