180 mins on real-time reports

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180 mins on real-time reports

Postby randy_delgado_03 » Thu Aug 18, 2011 2:47 pm

Good Day Vicidial Team,

This is the first time i've experienced this scenario. Im seeing 180:XX mins per agent in the campaign real-time report.

Any thoughts of this would be highly appreciated ...
ViciBox v.7.0.3-160505
Asterisk 11.22.0-vici
Vicidial: VERSION: 2.12-563a BUILD: 160801-2119
Servers: Stand alone server (Database, Web, Telephony)
No Additional Softwares, No Third Party Softwares
randy_delgado_03
 
Posts: 178
Joined: Wed Dec 01, 2010 2:50 pm
Location: Manila, QC

Postby williamconley » Thu Aug 18, 2011 4:08 pm

um ... have they been idle for three hours? did you change your timezone settings in yast or php.ini? (or both?). did you update/upgrade the OS or php recently? add a cluster server? is your server using ntp to sync to a time-server?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby randy_delgado_03 » Thu Aug 18, 2011 4:09 pm

Thanks for the idea william! its been resolved by changing the timezone of the php.ini
ViciBox v.7.0.3-160505
Asterisk 11.22.0-vici
Vicidial: VERSION: 2.12-563a BUILD: 160801-2119
Servers: Stand alone server (Database, Web, Telephony)
No Additional Softwares, No Third Party Softwares
randy_delgado_03
 
Posts: 178
Joined: Wed Dec 01, 2010 2:50 pm
Location: Manila, QC

Postby williamconley » Thu Aug 18, 2011 4:58 pm

just to be funny, change it in BOTH php.ini files (the cli version and the apache version)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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