vicidial.org

by **gmcust3** » Fri Aug 26, 2011 5:43 am

GoautoDial 2.1
No extra Hardware
-------------------------

SoftPhone HANGS up when Agent Clicks on HANG UP in the screen

Cant make out why its happening ?

My server got 2 Lan Cards , One for WAN and Another for LAN.

I use Xlite and also Tried Eyebeam but same issues.

by **williamconley** » Fri Aug 26, 2011 9:04 am

Wow. That's weird. How about asterisk CLI from agent login and hangup moments. You may also consider turning on agi debug in the asterisk interface which may have pertinent information.

And this is something YOU have seen happen? (they are pushing the hangup button at the top ... not in the show conference section at the bottom ... right? It's the HANGUP CUSTOMER button ... not just the hangup button ...)

by **gmcust3** » Fri Aug 26, 2011 9:36 am

Exactly.

COLORED HANG UP BUTTON ON THE LEFT SIDE OF THE AGENT SCREEN.

After they press Hang Up, call in Eyebeam gets hang up also and agent gets into the pause mode.

CLI Doesn't show anything extra. Still let me pull it out.

by **gmcust3** » Sat Aug 27, 2011 12:30 am

One change which I did was I delete the Phone Entries which gets created by default and made the as cc101 and etc ..

Can that be the reason ?

by **gmcust3** » Mon Aug 29, 2011 6:31 am

Here is the CLI :

Code: Select all: [Aug 29 16:59:06] -- Executing [8369@default:4] AGI("SIP/Sip9-00000011", "VD_amd.agi|8369") in new stack [Aug 29 16:59:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi [Aug 29 16:59:07] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) [Aug 29 16:59:07] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) [Aug 29 16:59:07] == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/Sip9-00000011' [Aug 29 16:59:07] -- Executing [h@default:1] DeadAGI("SIP/Sip9-00000011", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 16:59:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 16:59:08] == Parsing '/etc/asterisk/manager.conf': [Aug 29 16:59:08] Found [Aug 29 16:59:08] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 16:59:08] WARNING[10464]: app_meetme.c:2463 conf_run: Unable to write frame to channel Local/58600051@default-dbdf,2 [Aug 29 16:59:08] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-dbdf,2' [Aug 29 16:59:08] -- Executing [h@default:1] DeadAGI("Local/58600051@default-dbdf,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 16:59:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 16:59:08] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-dbdf,1' [Aug 29 16:59:08] -- Executing [h@default:1] DeadAGI("Local/58600051@default-dbdf,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 16:59:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 16:59:08] == Parsing '/etc/asterisk/manager.conf': [Aug 29 16:59:08] Found [Aug 29 16:59:08] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 16:59:08] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc102-00000008' [Aug 29 16:59:08] -- Executing [h@default:1] DeadAGI("SIP/cc102-00000008", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack [Aug 29 16:59:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0 [Aug 29 16:59:08] == Parsing '/etc/asterisk/manager.conf': [Aug 29 16:59:08] Found [Aug 29 16:59:08] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 16:59:08] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:08] == Parsing '/etc/asterisk/manager.conf': [Aug 29 16:59:08] Found [Aug 29 16:59:08] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 16:59:08] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/Sip9-00000010' [Aug 29 16:59:08] -- Executing [h@default:1] DeadAGI("SIP/Sip9-00000010", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 16:59:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 16:59:09] == Parsing '/etc/asterisk/manager.conf': [Aug 29 16:59:09] Found [Aug 29 16:59:09] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 16:59:09] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:10] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:10] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:11] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:11] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:22] -- SIP/Sip9-0000000f answered Local/91442086688059@default-d1c2,2 [Aug 29 16:59:22] > Channel Local/91442086688059@default-d1c2,1 was answered. [Aug 29 16:59:22] ERROR[10366]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe [Aug 29 16:59:22] ERROR[10366]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe [Aug 29 16:59:22] ERROR[10366]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe [Aug 29 16:59:22] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 16:59:22] -- Executing [8369@default:1] Playback("Local/91442086688059@default-d1c2,1", "sip-silence") in new stack [Aug 29 16:59:22] -- <Local/91442086688059@default-d1c2,1> Playing 'sip-silence' (language 'en') [Aug 29 16:59:22] WARNING[11011]: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Aug 29 16:59:23] -- Executing [8369@default:2] AGI("Local/91442086688059@default-d1c2,1", "agi://127.0.0.1:4577/call_log") in new stack [Aug 29 16:59:23] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Aug 29 16:59:23] -- Executing [8369@default:3] AMD("Local/91442086688059@default-d1c2,1", "2000|2000|1000|5000|120|50|4|256") in new stack [Aug 29 16:59:23] -- AMD: Local/91442086688059@default-d1c2,1 0000000000 (null) (Fmt: 64)

by **gmcust3** » Mon Aug 29, 2011 6:35 am

Another Output :

Code: Select all: [Aug 29 17:02:39] -- Executing [8309@default:1] Answer("Local/58600051@default-437e,1", "") in new stack [Aug 29 17:02:39] -- Executing [8309@default:2] Monitor("Local/58600051@default-437e,1", "wav|20110829-170237_2086682862") in new stack [Aug 29 17:02:39] -- Executing [8309@default:3] Wait("Local/58600051@default-437e,1", "3600") in new stack [Aug 29 17:02:39] == Parsing '/etc/asterisk/manager.conf': [Aug 29 17:02:39] Found [Aug 29 17:02:39] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 17:02:39] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/Sip9-00000017' [Aug 29 17:02:39] -- Executing [h@default:1] DeadAGI("SIP/Sip9-00000017", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 17:02:39] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 17:02:41] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:02:41] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:02:41] == Manager 'sendcron' logged off from 127.0.0.1

Also I noticed 2 things :

1) When I make a manual call and Click on Hang Up, SoftPhone DOESN'T get Hang Up.

2) When I am the Only person on the dialer as an agent, and when I am on Pause Mode and Dial a MANUAL CALL, I see in CLI dialing few numbers .. How come ? It shld have dialed Only 1 number ?

by **gmcust3** » Mon Aug 29, 2011 6:39 am

Output when AGI DEBUG in ON :
----------------------------------------

Code: Select all: [Aug 29 17:08:05] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 17:08:06] == Parsing '/etc/asterisk/manager.conf': [Aug 29 17:08:06] Found [Aug 29 17:08:06] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 17:08:06] WARNING[15814]: app_meetme.c:2463 conf_run: Unable to write frame to channel SIP/cc102-0000001e [Aug 29 17:08:06] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc102-0000001e' [Aug 29 17:08:06] -- Executing [h@default:1] DeadAGI("SIP/cc102-0000001e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack [Aug 29 17:08:06] AGI Tx >> agi_network: yes [Aug 29 17:08:06] AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16--------------- [Aug 29 17:08:06] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- [Aug 29 17:08:06] AGI Tx >> agi_channel: SIP/cc102-0000001e [Aug 29 17:08:06] AGI Tx >> agi_language: en [Aug 29 17:08:06] AGI Tx >> agi_type: SIP [Aug 29 17:08:06] AGI Tx >> agi_uniqueid: 1314617828.96 [Aug 29 17:08:06] AGI Tx >> agi_callerid: 0000000000 [Aug 29 17:08:06] AGI Tx >> agi_calleridname: S1108291707088600051 [Aug 29 17:08:06] AGI Tx >> agi_callingpres: 0 [Aug 29 17:08:06] AGI Tx >> agi_callingani2: 0 [Aug 29 17:08:06] AGI Tx >> agi_callington: 0 [Aug 29 17:08:06] AGI Tx >> agi_callingtns: 0 [Aug 29 17:08:06] AGI Tx >> agi_dnid: unknown [Aug 29 17:08:06] AGI Tx >> agi_rdnis: unknown [Aug 29 17:08:06] AGI Tx >> agi_context: default [Aug 29 17:08:06] AGI Tx >> agi_extension: h [Aug 29 17:08:06] AGI Tx >> agi_priority: 1 [Aug 29 17:08:06] AGI Tx >> agi_enhanced: 0.0 [Aug 29 17:08:06] AGI Tx >> agi_accountcode: [Aug 29 17:08:06] AGI Tx >> [Aug 29 17:08:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0 [Aug 29 17:08:06] == Parsing '/etc/asterisk/manager.conf': [Aug 29 17:08:06] Found [Aug 29 17:08:06] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 17:08:06] == Parsing '/etc/asterisk/manager.conf': [Aug 29 17:08:06] Found [Aug 29 17:08:06] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 17:08:06] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/Sip9-0000001c' [Aug 29 17:08:06] -- Executing [h@default:1] DeadAGI("SIP/Sip9-0000001c", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Aug 29 17:08:06] AGI Tx >> agi_network: yes [Aug 29 17:08:06] AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----0--------------- [Aug 29 17:08:06] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- [Aug 29 17:08:06] AGI Tx >> agi_channel: SIP/Sip9-0000001c [Aug 29 17:08:06] AGI Tx >> agi_language: en [Aug 29 17:08:06] AGI Tx >> agi_type: SIP [Aug 29 17:08:06] AGI Tx >> agi_uniqueid: 1314617812.88 [Aug 29 17:08:06] AGI Tx >> agi_callerid: unknown [Aug 29 17:08:06] AGI Tx >> agi_calleridname: V8291706510000000040 [Aug 29 17:08:06] AGI Tx >> agi_callingpres: 0 [Aug 29 17:08:06] AGI Tx >> agi_callingani2: 0 [Aug 29 17:08:06] AGI Tx >> agi_callington: 0 [Aug 29 17:08:06] AGI Tx >> agi_callingtns: 0 [Aug 29 17:08:06] AGI Tx >> agi_dnid: unknown [Aug 29 17:08:06] AGI Tx >> agi_rdnis: unknown [Aug 29 17:08:06] AGI Tx >> agi_context: default [Aug 29 17:08:06] AGI Tx >> agi_extension: h [Aug 29 17:08:06] AGI Tx >> agi_priority: 1 [Aug 29 17:08:06] AGI Tx >> agi_enhanced: 0.0 [Aug 29 17:08:06] AGI Tx >> agi_accountcode: [Aug 29 17:08:06] AGI Tx >> [Aug 29 17:08:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Aug 29 17:08:07] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:08:08] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:08:08] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:08:08] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:08:08] == Parsing '/etc/asterisk/manager.conf': [Aug 29 17:08:08] Found [Aug 29 17:08:08] == Manager 'sendcron' logged on from 127.0.0.1 [Aug 29 17:08:09] == Manager 'sendcron' logged off from 127.0.0.1 [Aug 29 17:08:09] == Manager 'sendcron' logged off from 127.0.0.1 go*CLI>

by **williamconley** » Mon Aug 29, 2011 7:01 pm

try it without AMD

by **gmcust3** » Mon Aug 29, 2011 7:20 pm

Will Try and Update u

Will also try with Basic Install of GoautoDial 2.1

by **gmcust3** » Tue Aug 30, 2011 8:59 am

When I try with the base Install , It works perfectly.

But when I delete 8001 and etc Phones and add cc01 and etc, it give me the above issues.

by **williamconley** » Tue Aug 30, 2011 9:27 am

take it ONE step at a time and see exactly which step breaks functionality. then we'll help you understand why 8-)

by **gmcust3** » Wed Aug 31, 2011 7:23 am

if you make

$volumecontrol_active

=0 , then above ISSUE happens ..!!

Can someone try to Duplicate the issue and Confirm ?

by **mmixx** » Wed May 21, 2014 12:58 pm

I tested this one on the test server i'm currently using with the vici version below:

VERSION: 2.7-370c BUILD: 130508-2255

First, i left the $volumecontrol_active set to the default value which is '1' and it didn't hang up my soft phone after I click the hang up button. But when I set it to '0', the issue posted by gmcust3 occurs.

by **williamconley** » Tue Jun 10, 2014 2:18 am

mmixx wrote:I tested this one on the test server i'm currently using with the vici version below:

VERSION: 2.7-370c BUILD: 130508-2255

First, i left the $volumecontrol_active set to the default value which is '1' and it didn't hang up my soft phone after I click the hang up button. But when I set it to '0', the issue posted by gmcust3 occurs.

Post your installation method. Could be important. Does your Asterisk version match the setting in admin->servers?

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